Customer Ratings & Reviews

Excellent picture quality and ease of remote connection using the app.

Love it! Excellent picture and fills the whole room

The TV is spectacular my only complaint is that it makes particular noises I'm not quite sure if it's the bracket install or if it's something internal but there's definitely transistor popping sounds that happened basically when the TV's been on for about 2 hours not quite sure if that makes sense or not

Great picture really enjoy watching this TV. Would buy it again

98 INCHES OF PURE QUALITY TV. WHAT MORE CAN A MAN ASK FOR

This TV is used for our training facility. It has an amazing picture.

We bought a 98 inch TV from Beat Buy and the installation service, Geek Squad, did an excellent job in installing my TV into my basement wall. Overall, Best Buy provided a great sevice!

Its a great TV and has so many wonderful features.

Very good TV and very nice and smooth delivery by Best Buy

The TV has been great and it looks great in my basement.

For the price that it cost I don't really find anything spectacular about it it's just another Smart TV

I ordered this tv off the Best Buy app and had it delivered to my house and the guys who delivered to my house they were nice and very polite experience was amazing and truly return to the app for more stuff

Haven't had a problem with it as of yet shows clear. Looks about the same size as my 85" Samsung TV

Love this product makes it seem I have a theater experience at home

The tv is ok, the process of purchasing from BESTBUY was the worst experience. I would not recommend anyone to buy anything from this company. Poor customer service; poor installation, poor leadership communication. The company have no respect to customers purchasing merchandise items from their suppliers with little to no responsibility honorable delivery, customer care and satisfaction.

My favorite tv in our new home, i love it! Easy to install and set up

Best TV I’ve ever purchased not only inexpensive but very reliable

Great product and good advice by Best Buy staff. It made it easier to choose

I am unable to really review the product properly because of the awful service we have received. The tv was purchased on 9/1 to be delivered and installed 9/13. The delivery time slot was from 7am to 7pm, because of this I had to miss my children’s soccer and baseball games as well as a family birthday party. All of this would have been ok but at 6:15pm when I finally was able to get a hold of someone I was told that there was a scheduling conflict and we would not be getting our delivery and installation. On top of that we could not schedule an installation until the tv was returned to the warehouse which happened days later. You would think we would then be a priority but nope the installation is now scheduled for 9/25 from 7am to 7pm. The third party company is extremely unprofessional and hung up on us while trying to contact them as well, CRST home solutions if you are curious. Best Buy should be ashamed to be working with them as their reviews all speak of similar experiences. A gift card does not solve this awful customer service and I will now be making all my electronic purchases elsewhere. Fingers crossed we actually get the TV on the 9/25, I’m not holding my breath.

I purchased this TV and it only lasted six months before it completely stopped working. Samsung sent a service tech from Barrett’s in Glendale Heights, who initially diagnosed the issue as needing a new panel (I have the invoice to prove it). After not hearing back for over a week, despite multiple emails and voicemails to Barrett’s, I contacted Samsung directly. After several frustrating conversations, I was told the tech reported “physical damage” to the TV, which voided the warranty. This is simply not true—I have clear photo evidence proving there is no physical damage. When I asked Samsung and Barrett’s to provide their supposed photo proof, neither could produce anything. Instead of honoring their warranty, Samsung chose to hide behind a false claim, leaving me with a $2,000 TV that no longer works. They have made zero effort to resolve the issue or stand by their product.