Customer Ratings & Reviews
- Model:
- UN98DU9000FXZA
- |
- SKU:
- 6578071
Customer reviews
Rating 4.6 out of 5 stars with 271 reviews
(271 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 98” Class DU9000 Series Crystal UHD Smart Tizen TV (2024) for its exceptional picture quality and impressive size, making it feel like a home cinema. The ease of use and built-in apps are also frequently praised. A minor drawback mentioned by some customers is the remote control, specifically its lack of illumination.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Dissatisfied to say the least
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are STILL waiting to hear from someone as to when and why it hasnt been delivered yet!!! What a joke, to be told they would be there between 7&7...never show up and never call!!!! HORRIBLE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JessicaM,
I'm very sorry you have not yet received your DU9000 TV. Please reach out to Walmart directly to assist you. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Rated 1 out of 5 stars
Didn’t get delivered. Can’t review or recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to review yet. Purchased three weeks ago, but still not delivered. Current ETA is another day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TimothyM,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Rated 1 out of 5 stars
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back of the tv is not attached properly. A gap is present between the hdmi ports and the back of the tv due to it not being assembled properly. Best Buy states I am a few days past the 2 week return policy and state they will not help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarcusM,
Thank you for bringing your concerns to our attention. Please reach out to Samsung Customer Service so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 1 out of 5 stars
disappointed with the service of your staff in gen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Misinformation from someone about the installation and services included with the equipment purchased there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FernandoV,
Thank you for your feedback. Please know you are leaving a review and 1-star rating for the DU9000 TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on the DU9000 TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Rated 1 out of 5 stars
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was broken and it would not turn on when I received it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AllenhP,
I'm very sorry to hear that you received a broken DU9000 TV. Please reach out to Best Buy to assist you with an exchange.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Rated 5 out of 5 stars
donna
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t own one but would love having one to watch, sure it is awesome.
I would recommend this to a friendRated 5 out of 5 stars
I love the size!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Measured at 8'2". That's from 2 corners!!!!!!!!!!!! I love watching programs, whether it's TV shows or movies!!!!!!!!!!!! And Blu-Ray players!!!!!!!!!!!!!!!!!!!! And sometimes 3-dimensional programs!!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Samsung UN98DU9000FXZA 4K UHD TIZEN TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install and setup was quick and efficient. The Geek Squad did a great job. Just wondering why there is no manual for the Samsung UN98DU9000FXZA 4K UHD TIZEN TV. Can you provide a manual for the TV purchased?
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Big & Bold
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV. My son loves it. Now my daughter wants one for her room.
I would recommend this to a friend Rated 5 out of 5 stars
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase install , and installation efficiency.
I would recommend this to a friendRated 1 out of 5 stars
Wrong Delivery date on Samsung Website .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is for Samsung , Its ridiculuos that they false advertise on estimated delivery date. i ordered mine on 25th OCT , Delivey date - 6th December. Lol -----
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marketside,
Thank you for your feedback and patience in having to wait an extended amount of time for your delivery. Please reach out to Best Buy to better assist you. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor

















