Customer Ratings & Reviews
- Model:
- UN98DU9000FXZA
- SKU:
- 6578071
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the 98” Class DU9000 Series Crystal UHD Smart Tizen TV (2024)'s picture quality, describing it as great. The TV's size is also a popular feature, with many finding it suitable for a home theater experience. Additionally, customers appreciate the TV's aesthetics and ease of use.
This summary was generated by AI based on customer reviews.
Tv purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to stay away from headaches and unprofessional service don’t buy from them. I ordered a tv at the beginning of July and still don’t have the tv I ordered. The customer services work with a poor third party service so you find yourself in a circle with so much wait time to receive your products and services you paid for. I don’t recommend it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JihaneM,
We're very sorry to hear you have not yet receive your TV. If there's anything we can do to help you, please do not hesitate to reach out to us at 1-800-SAMSUNG (available daily from 8 AM to 12 AM EST) or connect with us via live chat at Samsung Support: https://www.samsung.com/us/support/contact/
~ Samsung Advisor
Turns itself off all the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it stays on everything is great, but at least once in hour it turns itself off and turns back on in about 1min to 1 min and half
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KyleW,
It’s unfortunate to hear your DU9000 TV is turning off by itself while you're streaming apps. Please try resetting your TV's Smart Hub, as this should resolve the power off issue.
Go to: Home > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
I hope this tip helps. If you have any questions, please don’t hesitate to reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You’ll also find LiveChat, manuals, software, and warranty details under the ‘Support’ section of our website.
~ Samsung Advisor
Poor image
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont recommend this product. The image is not clear nor good quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shoper1,
Thank you for your feedback on the Samsung DU900 TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
Glitchy, lots of problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pixels around the edge went out in the first week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertB,
Thank you for choosing Samsung and for letting us know about the screen defects you are having with your DU9000 TV. Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Poor picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality I was expecting a better picture and brighter tv then what we got had to return it and hot an 83’’ oled instead
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FranciscoC,
We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung DU9000 TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Dissatisfied to say the least
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are STILL waiting to hear from someone as to when and why it hasnt been delivered yet!!! What a joke, to be told they would be there between 7&7...never show up and never call!!!! HORRIBLE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JessicaM,
I'm very sorry you have not yet received your DU9000 TV. Please reach out to Walmart directly to assist you. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back of the tv is not attached properly. A gap is present between the hdmi ports and the back of the tv due to it not being assembled properly. Best Buy states I am a few days past the 2 week return policy and state they will not help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarcusM,
Thank you for bringing your concerns to our attention. Please reach out to Samsung Customer Service so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Didn’t get delivered. Can’t review or recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to review yet. Purchased three weeks ago, but still not delivered. Current ETA is another day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TimothyM,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
disappointed with the service of your staff in gen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Misinformation from someone about the installation and services included with the equipment purchased there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FernandoV,
Thank you for your feedback. Please know you are leaving a review and 1-star rating for the DU9000 TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on the DU9000 TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was broken and it would not turn on when I received it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AllenhP,
I'm very sorry to hear that you received a broken DU9000 TV. Please reach out to Best Buy to assist you with an exchange.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Size Matters
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had our tv for a few weeks and we love the size and price we were able to purchase it for since it was on sale. Everything is clear and the settings are easy to navigate. The only improvement I would prefer is for the picture to be more vivid and crisp. Otherwise, the tv has everything I hoped.
I would recommend this to a friendowner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv is everything i expected it to be. i would advise anyone interested to purchase
I would recommend this to a friendTelevision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, picture is great and easy to figure out how to use.
I would recommend this to a friendIts perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was delivered right away and looks perfect!
I would recommend this to a frienddonna
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t own one but would love having one to watch, sure it is awesome.
I would recommend this to a friendI love the size!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Measured at 8'2". That's from 2 corners!!!!!!!!!!!! I love watching programs, whether it's TV shows or movies!!!!!!!!!!!! And Blu-Ray players!!!!!!!!!!!!!!!!!!!! And sometimes 3-dimensional programs!!!!!!!!
I would recommend this to a friend- Pros mentioned:Picture quality
Big & Bold
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV. My son loves it. Now my daughter wants one for her room.
I would recommend this to a friend Samsung UN98DU9000FXZA 4K UHD TIZEN TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install and setup was quick and efficient. The Geek Squad did a great job. Just wondering why there is no manual for the Samsung UN98DU9000FXZA 4K UHD TIZEN TV. Can you provide a manual for the TV purchased?
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase install , and installation efficiency.
I would recommend this to a friendVery unsatisfied— Best Buy please call me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a review of the TV, but rather about the delivery. I had this scheduled to be delivered before the Super Bowl, and not only did I not get a notification that it wasn’t coming that day but when I asked for accommodation, I was told I’d have to wait for delivery to get one. Thinking about really canceling my order on this item. Best Buy please call me directly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CedricB,
Thank you for sharing your delivery experience. We hope you are able to resolve this issue with Best Buy. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor