Customer Ratings & Reviews
- Model:
- QN98Q80CAFXZA
- SKU:
- 10150241
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Worked for 1.5 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure. Maybe not the tv, but its the whole process. Delivery and install delayed due to truck break down, tv probably sat in a truck frozen in -0 temps for a week. Then super smelly cologne bathed drivers man handle the tv, hang it crooked, and now the tv died after 1.5 days. Now its being returned. IMO the tv is too bright and the detail isnt good enough. The UI doesnt seem to work well with this brand. Im moving on to the sony x90l.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Erik,
It’s unfortunate to hear of the issues that have caused you to return your Q80C TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
P!ss poor customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can say anything about the tv. Probably good but for Best Buy customer service sucks! Still can’t get a manager to call me back about their p!ss poor communication skills. Never will shop here again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnK,
Please know you are leaving a review and 1-star rating for the 98" Q80C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q80C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 98" Q80C TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a Samsung 98" Q80C TV delivered to my house and was bad out of the box. Exchanged it and the second one was also bad out of the box. Maybe number 3 will work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkC,
It’s unfortunate to hear that your experience with Samsung’s Q80C TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best Buy is the worst store in the world ..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy from Best Buy .. Had nothing but problems the minute I was supposed to get a brand new TV.. Horrible all around .. Git delivered actually broken .. Why come to the house with a broken product and u call customer service .. u wind up talking with someone in the Phillipines and can’t help u
No, I would not recommend this to a friendBrand response from Samsung
Posted .VincentL,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Failed Installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent well over $13000.00 for electronics including installation, but up till today no one showed up for installation. They gave one excuse or the other. Still waiting for installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DominicO,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
5k tv trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly we got this tv on sale for 5 thousand dollars and you would think the picture quality would be immaculate however we have a TLC that shows better than this very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DowonC,
Thank you for sharing your thoughts on the picture quality of your Q80C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check at Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took more than 30 days to deliver the TV to me, changing the delivery day, causing me to lose days of work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JhonG,
It's unfortunate to hear of your delivery experience. You may want to consider providing feedback directly to Best Buy regarding this.
Should you ever need help or have questions on your Q80C TV, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Jimmy C
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is AMAZING!!!!!!!!!!!! The installers, John, Brandon and Marcus were OUTSTANDING!!!!!!!! They were very professional and respectful and did a great job on installing our dream TV and setting up my sound bar. Everyone that has seen our new Samsung is in awe.
I would recommend this to a friendAmazing picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended. I am still amazed by how crisp and sharp the picture/video quality it. 4k BluRay movies looks stunning on this 98” TV.
I would recommend this to a friendSamsung 98 inch class Q80C QLED 4K UHD SMART TIZEN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this samsung 98 inch qled has put projection tv out of business.you will be emerged into this masterpeice of tv innovation.purchased the Samsung -Q-series 11.4 ch wireless Dolby Atmos soundbar+Rear speakers w/Q Symphony.worked like a champ out the box.the rear speakers could be more powerfull.The soundbar is worth the cake.This masterpeice sits in my livingroom.It is deserving of this room.This Samsung 98 in class Q80C Qled 4k UHD Smart Tizen Tv,bring ambience to the room because it is deserving of such a space.Heaven must be like this.
I would recommend this to a friend98 big TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer were fast and pleasant. I would recommend using Best Buy installer’s
I would recommend this to a friendSamsung 98” TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, very good sale price. Recommend it highly.
I would recommend this to a friendBroken in The Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery/install crew didnt even get it fully out of the packaging before discovering it was broken. Likely caused by design flaw in the lrotwctive packaging.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KyleJ,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Damaged. Avoid.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken. Returning it is a pain. I recommend not to buy this product from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MatthewR,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist