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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 1105 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers frequently mention the 980 1TB Internal Gaming SSD PCIe Gen 3 x4 NVMe's excellent performance, ease of use, and great value for its price. Many appreciate the significant storage capacity and fast boot times it provides. While some users noted heat as a potential concern, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,105 of 1,105 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid M.2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fresh build can't go wrong with Samsung's m2! Solid performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast but expensive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used this because they were supposed to exchange a defective one but they raised the price so I got a western digital one for cheaper.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Average hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this hard drive for 3 years and it just recently died. When purchased it worked well but not so impressed with the quality of Samsung for how expensive this hard drive was. It is also unclear how Samsung handles warranty claims.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Jeff:

      I’m very sorry for the difficulties you’ve experienced with your 980 SSD. We completely understand your frustrations, and we are here to help.

      Samsung stands behind the quality and performance of every 980 SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

      Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We look forward to hearing from you soon.

      - Samsung Memory Samsung

  • Rated 5 out of 5 stars

    NICE SSD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SSD Is great got it for my laptop and it proved me the extra 1TB i needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SSD 980

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 10 days and stopped working ! It is not working , it broke after 10 days, I would not buy again I should have gone with pro model and it's past the return time of 15 days so I'm out $85.00 dollars, Not Happy!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      user682776:

      I’m sorry to hear that your Samsung 980 SSD did not meet your expectations. This is not the quality we expect from our products.

      Samsung stands behind the quality and performance of every 980 SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

      Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

      We hope to hear from you soon.

      - Samsung Memory Samsung