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Customer reviews

Rating 4.9 out of 5 stars with 1806 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

98%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 1,806 reviews
  • Rated 1 out of 5 stars

    Best Buy Atlantic Center sold me a counterfeit SSD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WARNING! The Atlantic Center store is selling counterfeit devices made to look like the real thing, but the products do not work. However by the time you figure out the sold you a counterfeit device the return window has ended and they will not help you. The sold me what looked like a new, in-box Samsung SSD drive which sorta worked for a couple of hours, the always corrupted all the data on the drive. I worked with Best Buy support, Geek Squad and Samsung support, but no one could make the drive work. When I asked Best Buy for a replacement, they told me it was now past the 10-day return window and they would not replace it now refund my money. They said my only option was to send it to Samsung as a warranty claim. But when I sent Samsung pictures of the drive they said it was missing their authentication label, therefore the drive was counterfeit and they would not honor any warranty. I went back to tell all this to the store manager and her reply was "since it is past the 10-day return window we cannot help you." When I asked how to contact her boss, she told me I had to call the 1-800 customer service line. When I did that, the agent told me that they are part of the online group and since I picked up the product at a retail store I can only talk to the store manager. They have designed the perfect "pass the buck" system within their own company. One of the store employees literally told me that the problem with counterfeit devices being sold to their customers was happening more and more frequently. But apparently they don't care what type of product their customers end up with, as long as they get to keep the customer's money. What a racket.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DouglasT:

      We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
      Please do reach out to us again should you have any questions.

      1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      ~ Samsung Memory Samsung

  • Rated 5 out of 5 stars

    No Very Motivated ehhh Me 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Very Motivated ehhh Me 2 Get the Samsung 990 pro

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect m.2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a samsung loyalist this was a no brainer. Quality and speed, on spot!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    990 Pro SSD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick, not noticing a crazy difference from 960 pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great M.2 SSD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast boot time for me! Beside my monitor taking its sweet time sensing my PC it is super fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SSD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great memory expansion. The only problem is that they do not include the screw for mounting. A bit of a headache.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I WANT TO WIN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a perfet item por the laptop gamer i got it to play my favorite videogames

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung ssd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Ssd brand out there! Very fast load speeds! Might have to buy another one for my PC.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nvme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, would highly recommend to make computer go fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ssd for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ssd for fast boot ups. I use the 990 and a 980 on raid 1 and never had any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great SSD

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great SSD fast transfer rate and stays at a good temp with a standard heat sync

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast boot/load times. Excellent product. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Made it work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as supposed. Purchsed itrm on sale so made ir worthwhile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warp Speeds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster then the drive it replaced, reduced boot and loading times greatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    :

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very good m.2 for your pc, I would highly recognized

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung m.2. This is a gen4 m.2. I am using it on a gen3. It is cooler than my older 970 was by a few degrees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 990 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great ssd! super fast boot up time from startup not even a second! very quick download speeds for games as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit, great choice. I would buy again. Samsung has done it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the product. OS boots significantly faster. More memory then I know what to do with right now.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Super fast

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I am glad I bought this as it has dramatically increased my boot times.

    I would recommend this to a friend