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Customer Ratings & Reviews

Model:
EP-PN920TWEGUS
SKU:
4363800
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Customer reviews

Rating 4.4 out of 5 stars with 16612 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the 9W Fast Charge Wireless Charger's ease of use, compatibility with select Samsung models, and its size and design. Many appreciate the price point and the charger's performance. However, some users find the placement finicky and experience challenges with proper alignment; a few also mention concerns about heat generation and the light.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 752 Showing 15,021-15,040 of 16,612 reviews
  • Cons mentioned:
    Alignment

    Rated 1 out of 5 stars

    Returned within a month.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this wireless charger in hopes I wouldn't have to plug my phone any more. But sadly I had to return it. You have to align your phone perfectly in the middle for it to catch. I saw a video that said it would work through an otter box, but it would not. I guess I will stick with just plugging my phone in. Some people might have better luck with it than me.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Not charging as listed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used as directed, no phone case or anything in between the phone and charger placed on a night stand. It takes twice as much ti charge even with the fast charge feature on. Over heats often and it stops charging within minutes of putting phone on it. Phone is no older than a few months and no issues so I know it's not the phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Charger is good but not totally wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger needs to be connected to the wire. The only wireless thing is that you need not connect the phone using a cable. Would have loved if it was like a wireless power bank

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No info

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When bought this for my Galaxy S7 because it was a Samsung product. What I didn't see it the notation that it was for selected Galaxy phones. What the write up on the website didn't have was a list of those select phones and as I found out the Galaxy S7 was not one of them. In fact, as the box suggested it was for earlier models of the Galaxy phone, not even the S5. More information would have prevented me from making a purchase only to return it later. There was no problem with the return, only an inconvenience.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's an okay charger.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Samsung Galaxy S9 that I use this charging device for and it works pretty well, but I would prefer to just use my Samsung phone charger that came with the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 1 out of 5 stars

    Hard to find the sweet charging spot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered 2 of these and tried them with an S9+ and Note 9. Both phones are in Otterboxes. If you find that specific sweet spot, it will charge just fine, but the whole point of this charger I think is so you can lay it on there and go. I dont know if its because the phones are in Otterboxes or not. I returned these to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    If you have a note 8 forget it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it works. Sometimes it doesn't. This is obviously unacceptable. You don't want to set it on there and roll the dice on whether it's going to be charged the next morning.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Having trouble at times.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works nice in the first few weeks but lately I'm having trouble with it. It won't charge at times and I have to adjust it before it charges but it is still functional though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not work with Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a hard case otter box it is very difficult to get the charge just right and I have had many nights where it stopped charging. Without the otter box it charges perfectly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger is ok but has to be placed a certain way in or for phone to actually charge at time. Have woken up and phone not charged after laying on charging pad all night.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a fast charge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this charging because i was under the impression it was a fast charger. It took 1hr and 45 mins to to fully charge the phone. I guess it’s cool the phone charges.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But, charges a lot slower then expected. Somtimes it says it's charging but it is not. This could be an issue with my Samsung 8 or the charger, but I can't give this 5 stars.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't meet expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit doesn't work with a phone case, requiring taking the phone out to use the charger. It also doesn't charge any faster than the adapter and cord provided with the Galaxy S8+

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not what i expected?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i thought this "wireless" charger would be neat and more practical. It is NOT wireless since how the dock itself has to have a charger cord connected lol. The dock does not self-charge and honestly i found out it comes with a fast charger cord and wall plug, but the phone charges faster through the cord instead of the dock? kinda pointless, just more steps. Oh and the best part is the phone has to be strategically placed on the dock for it to start charging? Cool idea but better off just buying the normal cord and wall plug!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Product works but did not meet my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product did work, but my expectations, based on a conversation with the sales person, was that it was chargeable, but also once charged could be portable without the need for a cable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this when I first got it, but stopped using it because my phone wouldn’t charge over night on it. It only works if you lay your phone a certain way on it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for the S7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be a fast charger it has to charge fast. Before I purchased this wireless charger I asked the Samsung tech at Bestbuy would this wireless charger work with my S7, hiso reply was yes...Will it still charge fast with my S7 even though my phone isn't listed as a compatible mobile device? His answer, again, was YES. Simply put, this wireless charger does not charge the S7 in a fast manner. In fact, using the cable & wall charger, that came with the wireless charger, doesn't charge fast either...it's labeled as a fast charger...I'm not happy

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK Charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I question the fact if it is a fast charger. I have the same wireless charger that is not a fast charger and they both take the same amount of time to charge. I have a S8 phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the convenience of this but this morning when I placed my phone on it, it didn't charge at all after over an hour. Hopefully, it'll work when I try again later.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does its job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that I can just place my phone down and it can charge. It does have it downsides where the phone has to be placed in a certain position or it will not work.

    I would recommend this to a friend