Customer Ratings & Reviews
- Model:
- ME21DG6700SRAA
- |
- SKU:
- 10926599
Customer reviews
Rating 4.5 out of 5 stars with 237 reviews
(237 customer reviews)Rating by feature
- Performance4.7
Rating 4.7 out of 5 stars
- Cook Settings4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Regret Buying This Microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is incredibly frustrating to use. The touchscreen display is not responsive, especially when the screen isn’t already active — and by that, I mean the display doesn’t stay on to show the time or buttons unless the stove light is on. The touchscreen "buttons" are extremely finicky and rarely respond, especially to my elderly mother's touch, which makes it nearly impossible for her to use. I genuinely regret purchasing this microwave. I wish I had chosen something else. Save yourself the hassle and look for a better option.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KimberlyO,
We know how crucial it is to keep your microwave working properly. Let's get the information you need.
We recommend reviewing the link below to find out why your microwave's control panel may not be functioning correctly
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148665958) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Rated 3 out of 5 stars
Nice when working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Error code 4 days after install. Thankfully it has been replaced.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott M,
It is great to hear that the error code you experienced was resolved with a replacement! It is always a relief when things get sorted out quickly.
Leo
Rated 1 out of 5 stars
3 fail deliveries
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had 3 fail deliveries due to poor planning/communication. I waited every single day and I had to reach out to customer service to be aware that they weren’t going to arrive. The product is in the Warehouse from Caguas.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Rated 1 out of 5 stars
Did not work out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered one of these and it did not work out of the box. Best Buy was then reluctant to even exchange it because I did not pay for their installation. Now, I have to wait three weeks for a replacement and Best Buy refused to offer any compensation for the inconvenience.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get an update on your replacement unit.
Have a great day.
-Ernest-
Rated 1 out of 5 stars
Do Not Buy This microwave!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MICROWAVE! IT BROKE AFTER 3 MONTHS. BEST BUY WOULDNT FIX IT; SAID SAMSUNG HAD TO. SOME HOME INOVATIONS CAME AND FIXED IT IN NOVEMBER. NOW FEB 13 ITS BROKE AGAIN. SAME PROBLEM.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .ValerieM, we understand that a working microwave helps us reheat our food. We want to speak to you directly and get more information about your microwave for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148400139) to help our team pull up your information.
Have a great day.
^Camille
Rated 1 out of 5 stars
MICROWAVE
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FIRST ONE SHOWED UP DAMAGED SECOND ONE MADE IT 7 MONTHS JUNK DO NOT BUY!!! HAD A WHIRPOOL FOR 18 YEARS AND 15 YEARS BEFIRE THIS!!!
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your broken microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148988895) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit broke 3 days after being installed. The blower came on by itself then stopped and error message "Contact Customer Service C-F2" showed up. I googled and came with communication issue between mother board and main control board.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cecilia,
We all want to have a properly working microwave. We are here to help.
Below are lists of microwave error codes. Please follow the steps.
Samsung microwave error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147089614 to help our team pull up your information.
Have a great day.
^Aloe
Rated 1 out of 5 stars
Microwave good Best Buy service department not so
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is awesome. Best Buy service department not so much
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Rated 5 out of 5 stars
Good job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave doing the essential functions is what I needed
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Bespoke microwave for the win
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek design! Quiet. The exhaust fan efficiently works without being incredibly loud. Beautiful appliance.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect microwave to go with stove. And the smart thing app really helps you do a lot of different things.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Matte Black Steel
I would recommend this to a friendRated 5 out of 5 stars
Great microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sharp looking microwave. The light and fan are a welcome introduction. works well. no complaints.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Perfect match to our range.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and matched the new induction range. Much quieter than the last over the range microwave. LED lights underneath light up the rang much better. Love the touch buttons light up and disappear. Installation was fast and easy and fit perfectly.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung bespoke over range microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: -Stylish -Cook sensing -Turn off display Cons: -Difficulty turning on display -Off display blocks window viewer - window seems to be tinted to dark- obstructs Door is too long Over all its a nice microwave
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I really like the microwave. Haven’t had it to long couple of days
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass
I would recommend this to a friendRated 1 out of 5 stars
Do not buy!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This broke after 2 months. Have had a technician come out 5 times to try and fix and it’s still broken. Samsung will not replace and have said someone will call back with 24 hours and never called. So we now have no vent either. VERY FRUSTRATING!!! So now I guess we wait for a tech to come out again! Plus I have to leave work early to be home for him. All Best Buy will say is you should have ordered extra warranty…. No one would ever think after 2 months a $550 microwave would just stop working. Very disappointing
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It's frustrating when a new appliance breaks down so soon. We would love to speak to you directly to gather more information about your experience and determine what steps can help. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147362119 to help our team pull up your information.
Leo
Rated 1 out of 5 stars
Terrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking but extremely problematic and defective product.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing your microwave experiences saddens us. Let's help you, Gulshan.
We would love to speak with you personally to gather more information about the microwave so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147526864, to help our team pull up your information.
Have a great day!
^Chrystel

















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