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Customer Ratings & Reviews

$399.12
Save $130.87
Comp. Value: $529.99

Customer reviews

Rating 4.5 out of 5 stars with 237 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-237 of 237 reviews
  • Rated 1 out of 5 stars

    Regret Buying This Microwave

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is incredibly frustrating to use. The touchscreen display is not responsive, especially when the screen isn’t already active — and by that, I mean the display doesn’t stay on to show the time or buttons unless the stove light is on. The touchscreen "buttons" are extremely finicky and rarely respond, especially to my elderly mother's touch, which makes it nearly impossible for her to use. I genuinely regret purchasing this microwave. I wish I had chosen something else. Save yourself the hassle and look for a better option.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello KimberlyO,

      We know how crucial it is to keep your microwave working properly. Let's get the information you need.

      We recommend reviewing the link below to find out why your microwave's control panel may not be functioning correctly

      Microwave control panel does not respond
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1148665958) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Rated 3 out of 5 stars

    Nice when working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Error code 4 days after install. Thankfully it has been replaced.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Scott M,

      It is great to hear that the error code you experienced was resolved with a replacement! It is always a relief when things get sorted out quickly.

      Leo Samsung

  • Rated 1 out of 5 stars

    3 fail deliveries

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 3 fail deliveries due to poor planning/communication. I waited every single day and I had to reach out to customer service to be aware that they weren’t going to arrive. The product is in the Warehouse from Caguas.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 1 out of 5 stars

    Did not work out of the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered one of these and it did not work out of the box. Best Buy was then reluctant to even exchange it because I did not pay for their installation. Now, I have to wait three weeks for a replacement and Best Buy refused to offer any compensation for the inconvenience.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued BestBuy client,

      To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get an update on your replacement unit.

      Have a great day.

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    Do Not Buy This microwave!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS MICROWAVE! IT BROKE AFTER 3 MONTHS. BEST BUY WOULDNT FIX IT; SAID SAMSUNG HAD TO. SOME HOME INOVATIONS CAME AND FIXED IT IN NOVEMBER. NOW FEB 13 ITS BROKE AGAIN. SAME PROBLEM.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MICROWAVE

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FIRST ONE SHOWED UP DAMAGED SECOND ONE MADE IT 7 MONTHS JUNK DO NOT BUY!!! HAD A WHIRPOOL FOR 18 YEARS AND 15 YEARS BEFIRE THIS!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My unit broke 3 days after being installed. The blower came on by itself then stopped and error message "Contact Customer Service C-F2" showed up. I googled and came with communication issue between mother board and main control board.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Cecilia,

      We all want to have a properly working microwave. We are here to help.

      Below are lists of microwave error codes. Please follow the steps.

      Samsung microwave error codes.
      https://www.samsung.com/us/support/troubleshooting/TSG01110365/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147089614 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Rated 1 out of 5 stars

    Microwave good Best Buy service department not so

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave is awesome. Best Buy service department not so much

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      ^Aloe Samsung

  • Rated 5 out of 5 stars

    Good job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good microwave doing the essential functions is what I needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke microwave for the win

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleek design! Quiet. The exhaust fan efficiently works without being incredibly loud. Beautiful appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect microwave to go with stove. And the smart thing app really helps you do a lot of different things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp looking microwave. The light and fan are a welcome introduction. works well. no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect match to our range.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and matched the new induction range. Much quieter than the last over the range microwave. LED lights underneath light up the rang much better. Love the touch buttons light up and disappear. Installation was fast and easy and fit perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung bespoke over range microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: -Stylish -Cook sensing -Turn off display Cons: -Difficulty turning on display -Off display blocks window viewer - window seems to be tinted to dark- obstructs Door is too long Over all its a nice microwave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like the microwave. Haven’t had it to long couple of days

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This broke after 2 months. Have had a technician come out 5 times to try and fix and it’s still broken. Samsung will not replace and have said someone will call back with 24 hours and never called. So we now have no vent either. VERY FRUSTRATING!!! So now I guess we wait for a tech to come out again! Plus I have to leave work early to be home for him. All Best Buy will say is you should have ordered extra warranty…. No one would ever think after 2 months a $550 microwave would just stop working. Very disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking but extremely problematic and defective product.

    No, I would not recommend this to a friend