Customer Ratings & Reviews
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Carrot Pancake 1/7
Eggs and Cheese
Eggs 30
Place into the center of the oven and press the [Send to Microwave] button below until the egg whites have set but the yolks are still runny
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Oven
Induction Samsung Microwave
and Vegetables
Carrot 2
Apple 1
12 eggs in avocado
Avocado 2
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Send to Microwave
10 min
Baked salmon and rice
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Recipe price and availability of each product may vary
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My](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6568/6568544cv23d.jpg)
- Model:
- ME21DB670012AA
- SKU:
- 6568544
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Bespoke 2.1 Cu. Ft. Over-the-Range Microwave, especially its sleek design and appearance, and find it easy to use. Many customers are also happy with its performance, looks, and size, and appreciate its relatively quiet operation. However, some customers have expressed concerns about the timer display, the responsiveness of the glass touch controls, and the appliance's susceptibility to fingerprints.
This summary was generated by AI based on customer reviews.
Sleek and clean
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow what a great product. Love the sleek look. The price was good for this Microwave.
I would recommend this to a friendIt’s a microwave alright
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a large presence in my kitchen. The door feels heavy, but easy to open at the same time.
I would recommend this to a friendOver the range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Matches the Bespoke range perfectly, very nice unit.
I would recommend this to a friendAwesome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I love how the screen is off unless you touch it to use it!
I would recommend this to a friendIts a microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a microwave, it heats things up. Does the job.
I would recommend this to a friendmust wipe after every use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.must wipe after every use, too many fingerprints from pushing the buttons
I would recommend this to a friendGreat service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and pickup.the service was great and fast
I would recommend this to a friendVery nice for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how there are no handles soo easy to maintain
I would recommend this to a friendMicrowave destroyed before delivery.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this microwave along with a fridge, dishwasher, and gas range that all match the style. The gas range is back ordered but the fridge and dishwasher were delivered September 6th without issue and seem to be working very well. The delivery drivers actually showed up early which was nice. The first man started removing the dishwater right away and then the old microwave. Those are removed and then the problem starts. The new microwave is brought in and the box has some damage. The microwave gets pulled out and it has been crushed by a forklift or something. The bottom of it has been crushed so hard it has multiple areas of bent, distorted frame, that renders it impossible to even install. The frame has been squeezed so hard it no longer has the same dimensions, picture 1.5" wider on each side of the bottom. The tech immediately sees it is broken and takes it back to the truck. But, they will not install our old microwave back. We've waited a week for BestBuy to call us which they did, but only to tell us the microwave is back ordered till December!!!! So, currently we haven't had a microwave for a week. I can't reinstall it (and shouldn't have to) because I'm out of state for work. The delivery company said they have no responsibility because it was brand new and not an open box. It's asinine that the delivery company doesn't check the condition of the new appliances before removing the old ones. That is just terrible standard practice. I work in engineering and I'd get fired in 5 minutes if I performed my job that way. Best Buy is trying to figure out how they can this escalated to get approval for someone to reinstall our old microwave. At this point I'm 30 seconds away from canceling the microwave and demanding my money back so I can go buy it from Lowes or Home Depot which have it in stock as of today. BestBuy needs to do a massive inspection of their warehouses and figure out why so many of their products keep getting broken at the warehouse or pre-delivery. Look through the reviews on here and you can see it is an endemic problem that they have.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We certainly understand how you feel. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
Chrystel
- Cons mentioned:Timer
Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can a manufacturer put a clock on a device that shuts off and needs to have someone touch it to make it light up? Installation left something to be desired. The charcoal filter was not install and thrown away. Thanks for a partial installation Best Buy!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Regret Buying This Microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is incredibly frustrating to use. The touchscreen display is not responsive, especially when the screen isn’t already active — and by that, I mean the display doesn’t stay on to show the time or buttons unless the stove light is on. The touchscreen "buttons" are extremely finicky and rarely respond, especially to my elderly mother's touch, which makes it nearly impossible for her to use. I genuinely regret purchasing this microwave. I wish I had chosen something else. Save yourself the hassle and look for a better option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KimberlyO,
We know how crucial it is to keep your microwave working properly. Let's get the information you need.
We recommend reviewing the link below to find out why your microwave's control panel may not be functioning correctly
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148665958) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Steven S
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerprints easy to too easy to see for a "fingerprint resistant" product. Clock, which is supposed to work when not in use, does not. Cannot figure that out. And buttons do not activate when touching, need to open door. Only installed this a few days ago, and wondering if this was a big mistake.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the importance of having an efficient appliance in a home. Let us help you with the microwave.
Please see the "Set Date & Time" on page 14 to help you set the clock and the "Cleaning and maintaining your microwave oven" section on page 31 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202402/20240227134323926/O_01._IB_FULL_ME7500D_ME21DG6700SR_AA_AC_EN.pdf
Also, please follow the steps to help you with the microwave's control panel and follow the steps.
Microwave control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147615646) to help our team pull up your information.
Have a great day.
^Aloe
3 fail deliveries
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had 3 fail deliveries due to poor planning/communication. I waited every single day and I had to reach out to customer service to be aware that they weren’t going to arrive. The product is in the Warehouse from Caguas.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Nice when working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Error code 4 days after install. Thankfully it has been replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott M,
It is great to hear that the error code you experienced was resolved with a replacement! It is always a relief when things get sorted out quickly.
Leo
Did not work out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered one of these and it did not work out of the box. Best Buy was then reluctant to even exchange it because I did not pay for their installation. Now, I have to wait three weeks for a replacement and Best Buy refused to offer any compensation for the inconvenience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get an update on your replacement unit.
Have a great day.
-Ernest-
MICROWAVE
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FIRST ONE SHOWED UP DAMAGED SECOND ONE MADE IT 7 MONTHS JUNK DO NOT BUY!!! HAD A WHIRPOOL FOR 18 YEARS AND 15 YEARS BEFIRE THIS!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your broken microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148988895) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Do Not Buy This microwave!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MICROWAVE! IT BROKE AFTER 3 MONTHS. BEST BUY WOULDNT FIX IT; SAID SAMSUNG HAD TO. SOME HOME INOVATIONS CAME AND FIXED IT IN NOVEMBER. NOW FEB 13 ITS BROKE AGAIN. SAME PROBLEM.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ValerieM, we understand that a working microwave helps us reheat our food. We want to speak to you directly and get more information about your microwave for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148400139) to help our team pull up your information.
Have a great day.
^Camille
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit broke 3 days after being installed. The blower came on by itself then stopped and error message "Contact Customer Service C-F2" showed up. I googled and came with communication issue between mother board and main control board.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cecilia,
We all want to have a properly working microwave. We are here to help.
Below are lists of microwave error codes. Please follow the steps.
Samsung microwave error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147089614 to help our team pull up your information.
Have a great day.
^Aloe
Microwave good Best Buy service department not so
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is awesome. Best Buy service department not so much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
- Pros mentioned:Design
Bespoke microwave for the win
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek design! Quiet. The exhaust fan efficiently works without being incredibly loud. Beautiful appliance.
I would recommend this to a friend