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Customer reviews

Rating 4.4 out of 5 stars with 3503 reviews

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Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 3,503 reviews
  • Rated 5 out of 5 stars

    Mediocre

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mehhhh. I had this same microwave that was a couple year older at my previous house. The spinning plate doesn’t stay on this one nor did it stay on the last version. I was hoping it would be different with this one, but it isn’t overall it does serve its purpose, but it won’t spin without coming off track, which affects the heating of the items I put in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A microwave crap !!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to change them 2 times because I gave the code SE The day of the installation gave that code SE They changed it for me about a week And the other one they brought me about 10 days later gave the same problem again I don't recommend it I had to change models I bought the other Samsung, the despoke that one is very good for the moment.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're saddened to learn about your experience with the first two microwaves you had, Alexander10821.

      Should you need support with the new unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    SAMSUNG MICROWAVE IS AWFUL!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it a zero if possible. Delivered on 1-28-21 and now shows the SE code of death. What a piece of junk. No idea what I can do about it. Awful.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MichaelK,

      Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We understand that it is sometimes uncomfortable to see something unusual like an error code on our appliances and we apologize for the inconvenience that this brought you.

      I highly recommend checking on links for basic troubleshooting steps:
      Microwave error codes list:
      https://www.samsung.com/us/support/troubleshooting/TSG01110365/

      You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
      https://www.samsung.com/us/support/answer/ANS00062285/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/ME21R7051SG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144280040

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 1 out of 5 stars

    Not a great microwave Samsung needs to do better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -Only purchased to match other appliances. -No convection option -No wifi (which means setting the clock through a terrible menu) -Showed up with bubbles under the black part of the door glass and I am still trying to get a replacement unit -Don't waste your time calling Samsung they are useless

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy it! I purchased this in 2/20 and 11/20 it stopped working with a -SE- code !!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 9 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142674221. We thank you for being a part of our growing Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    This thing is terrible big time buyers regret

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing good to say about it. Besides being the loudest microwave I've had in 30 years of my life the stupid touch screen is not illuminated. You can't see the buttons. Its either not working or the dumbest design ever. The engineers should be fired and the designers laid off.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We understand where your dissatisfaction is coming from with your microwave. We will do our best to help you with it.

      We recommend checking the resources below for steps to take when the microwave is making an unusual noise.

      Samsung microwave is making unusual noises:
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      We also want to thank you for taking the time to inform us about the suggestion on the control panel light.

      Should you need support in the future, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1146549999), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still learning this one! It has so many functions, more than I will probably ever use. It has a larger interior than most microwaves.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this on Black Friday have to wait until 12/31 for delivery got it installed the florist week of January, 3 weeks later the microwave stopped working still waiting for a reply from Samsung, very disappointed with this microwave

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are having someone from Samsung come over to check out the microwave under warranty because it doesn’t not heat well at all and sounds funny when working. We spent an extra money to have it installed too.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      BrandonB, having a microwave helps in heating food quickly. Let's get this back on track.

      Below is a link to help you diagnose if the microwave does not heat. Please click on the embedded word.

      Samsung microwave is not working
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working

      If your microwave is making a sound, please check this link for details. Do read the description of each noise and match it to the noise your microwave makes. Kindly click on the embedded word and watch the video included.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146588966) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    stay away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was working fine and stopped heating up food after less than 1 month. It running but the food is not warm or anything. I am very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AlexM,

      We can feel the disappointment you had with your microwave. We are here to help you in every possible way.

      We recommend checking the resources below for steps to take when the microwave is not heating.

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Should you need support in the future, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1146646314), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 1 out of 5 stars

    Unusual noise requesting a new microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds louder than one I replaced. The glass plate vibrating. Think I got a lemon. No wonder it was in stock no one buying this one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tim2,

      Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the glass plate is vibrating and if the microwave is making an unusual noise. Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause of concern. Food and other material in the microwave are typically the sounds you're hearing.

      This guide covers the most common sounds and why they happen.
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      You may also check this link for the turntable issue.
      https://www.samsung.com/us/support/troubleshooting/TSG01001970/

      Moving forward here are other options to speak with our representatives for further assistance.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Support:
      1-800-726-7864

      Stay safe,

      Reference Ticket Number: 1144241804

      ^Mila Samsung

  • Rated 1 out of 5 stars

    Stopped working after 2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 2 years of use… getting error of control pannel. Even the logo is so bad that out of Samsung left with msung only not sure when sa dropped from logo..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jaskaran!

      We want your microwave to continue working properly for many years.

      Let us help you check a few settings to get your microwave up and running:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      If you get an error code, please click on these links for the steps to be taken:
      https://www.youtube.com/watch?v=N064z8CQ8XA
      https://www.samsung.com/us/support/troubleshooting/TSG01110365/

      Please take note that Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
      1. One (1) year warranty on parts and labor
      2. Magnetron Part for Ten (10) Years (Part Only)

      You can click on this link for more warranty details:
      https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145189774) to help our team pull up your information when you message us.

      Thank you for choosing Samsung. Have a wonderful day!

      —Vannesa Samsung

  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, beautiful and matches the rest of the appliances I bought of this brand.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got an E-83 error code on this microwave that was installed less than 3 months ago. This microwave replaced another Samsung microwave that was less than a year old. I think Samsung should stick to making TVs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142611502. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    A Remarkable Purchase - Samsung Bespoke Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a Samsung Bespoke Microwave and I have to say, it has exceeded my expectations in every way. This sleek and stylish microwave has truly transformed my kitchen experience. Firstly, the design of the Samsung Bespoke Microwave is simply stunning. Its minimalist and elegant appearance seamlessly integrates into my kitchen decor. The customizable panels allowed me to personalize it to match my kitchen's color scheme perfectly, adding a touch of uniqueness to my space. The performance of this microwave is exceptional. It heats up food quickly and evenly, ensuring that every meal is cooked to perfection. With its multiple cooking modes and options, I can easily choose the ideal settings for any dish. The intuitive control panel makes it incredibly user-friendly, even for those who are not tech-savvy like myself. One of the standout features of the Samsung Bespoke Microwave is its Smart Sensor technology. It effortlessly detects the moisture and temperature levels within the food, adjusting the cooking time and power accordingly. This smart feature has tremendously helped in preventing overcooking or undercooking meals. I also appreciate the generous capacity of the microwave, allowing me to heat larger dishes or multiple servings at once. Its spacious interior provides ample room without compromising on performance or efficiency. Furthermore, the Samsung Bespoke Microwave operates quietly, which is a significant plus. I no longer have to worry about disturbing others in the house when reheating meals late at night. It's a small detail, but it certainly enhances the overall experience. In terms of reliability, Samsung has an established reputation for producing high-quality products, and this microwave is no exception. I feel confident in its durability and know that it will continue to serve me well for years to come. Overall, I am extremely satisfied with my purchase of the Samsung Bespoke Microwave. Its stylish design, impressive performance, and convenient features make it a standout choice in the market. If you're in the market for a microwave that combines aesthetics with functionality, I highly recommend considering the Samsung Bespoke Microwave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks and works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my appliances and love the look and operation of this.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We love that you love your new microwave, Pops. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Modern look and feel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Samsung over the range microwave with this model. Was able to use the old mounting bracket without taking it off the wall which made for a super easy install. Maybe 30 minutes. A few friends and a couple family members have already commented on the modern appearance of this model. We have only had it installed for about a month now, but I am happy with its performance. Sensor cook does in fact work very well. If you want to have some of the best hot dogs ever, just use the preset for them, they come out perfect! Only gave it 4 stars due to the fact that I’ve only had it a short time, and don’t know how long it’ll last.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Efficient and attractive microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently replaced our old GE microwave oven of 17 years with the Samsung 2.1 Cu. Ft. stainless steel unit. Our old oven had design flaw in the handle where it would get stressed over time and then break off. The design did not allow for it to be easily replaced and it broke again several times. When shopping for a new microwave, ease of handle replacement was one of our criteria, because let's face it - with the abuse the average family can dish out, it's bound to break sometime. Enter the Samsung. Awesome looking stainless steel unit with plenty of power. The sensor cooking works beautifully - no more burnt popcorn or overcooked pasta warm-ups. It has a convenient cook by category list just inside of the door. Interior is large with the standard rotating tray. And the handle? One easy to reach screw on the inside, so if we break it off, we can easily replace it DIY. All controls are on the bottom of the door - a nice change which allows more room inside. LED lights are bright. This is a large unit - sticks out quite a ways, so measure your cabinets and oven/range carefully before purchasing. Very happy - well done, Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Life made easier with elegance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so excited with my new Samsung over the range Microwave,Not only does it have a elegant and modern look it has so many upgrades from your traditional microwave.My favorite features are the sensor cooking options with seamless integrated design and glass precise control with easy selectable cooking functions.Now movie nights are great with perfectly popped popcorn and evenly heated pizza, The scratch resistant ceramic enamel interior makes cleanup a breeze and the fingerprint resistant finish makes it easy to keep your microwave smudge and fingerprint free.The simple clean filter is very easy to access and eject for easy cleaning it has clean reminder, The ventilation is nearly silent but powerful it quickly eliminates odor and fumes with four speed options.The led cooktop lights evenly illuminates my cooktop great for late night snaking,And you can keep track of time with beautifully displayed blue led digital clock.My kids love the kids meals option it safely heats your snacks with no over heating.And when you want to have a cheese melt the soften/melt makes it perfect every time my family is enjoying our new microwave another great appliance from Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Efficient and Stylish: A Kitchen Upgrade Worth Eve

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having recently incorporated the Samsung 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook into my kitchen setup, I can confidently vouch for its performance and elegance. Here are a few aspects that stand out: Sleek Design: The stainless steel finish seamlessly blends with my other kitchen appliances. It adds a touch of modernity and the design ensures it doesn't look bulky, despite its ample capacity. Generous Capacity: With 2.1 cubic feet, I've found I can easily heat up larger dishes and casseroles without having to transfer them to smaller containers first. This saves me both time and effort. Sensor Cook Technology: This is a game-changer. Gone are the days of repeatedly checking the food to see if it's done or reheated. The microwave automatically adjusts cooking times based on the moisture levels it detects, ensuring optimal results every time. Easy-to-Use Interface: The control panel is intuitive and doesn't require a steep learning curve. Plus, the display is bright and clearly visible from a distance. Ventilation System: The over-the-range placement is not just for aesthetics. The built-in ventilation system does an admirable job of keeping my kitchen free from cooking odors and excessive steam. Sound Level: It's relatively quiet for its size. The beeping notifications are not too loud and jarring, yet audible enough to alert you when the cooking cycle is complete. In conclusion, the Samsung 2.1 Cu. Ft. Over-the-Range Microwave has proven to be a worthwhile addition to my kitchen. It couples functionality with aesthetics and truly exemplifies the quality that I've come to expect from Samsung. Highly recommended for those looking to invest in a reliable and stylish kitchen appliance.

    I would recommend this to a friend