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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3503 reviews

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Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 3,503 reviews
  • Rated 5 out of 5 stars

    Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the microwave and all the settings The only thing I don’t care for is the rack . But worth the price and trusted brand . Haven’t had any problems and easy setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sandman

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works beautifully. Works great every time I use it I enjoy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service quality product affordable price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking microwave power is OK not the best but it works. Then fan is good but pretty loud on the higher levels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Has lots of cooking options

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave, has many pre-sets. Like that the digital touchpad is along the bottom....being only 5' tall makes it easier to reach

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome microwave with many settings, my favorite is the keep warm option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outlet microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good no problems, working sith no issues so far. Bought in the outlet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nide

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice nice nice Nice nice nice Nice nice nice Nice nice nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modern touch micro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, everything is touch، great modern looking in me kitchen, the only thing I don't like is the fan, it start from the higher to lower it should be the opposite!!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Hatem, thank you for bringing this to our attention. We really appreciate your feedback. Your contribution helps make the Samsung experience better for everyone! ^Shifa Samsung

  • Rated 5 out of 5 stars

    Up to date plus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to be able to have the directions at a lower level Wish it came with directions. and I do not know what level it is, a 1200 or 1100 or 1000 How do I find out?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had this a couple of days, and everything seems to be functioning well as expected. Pretty standard features, so not overly wowed. Looks great with its big front panel!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Useless as a rock?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave oven works beautifully, and it's very attractive. I can give it only three stars, however, since my previous Samsung microwave oven from Best Buy also work beautifully and was similarly attractive, but it STOPPED WORKING AFTER TWO YEARS AND WAS AS USELESS AS A ROCK, and I suspect this one will also be as unreliable.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, ThomasG.

      We appreciate you providing a review. Please click on the links below to learn more about how to maximize the performance of your microwave.

      You might want to look at these websites on microwave maintenance and care to lengthen the life of your microwave:
      https://www.youtube.com/watch?v=hCsRi0XC_zQ
      https://www.samsung.com/us/support/answer/ANS00062285/

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145119838) to help our team pull up your information when you message us.

      Thank you for choosing Samsung. Have a wonderful day!

      —Vannesa Samsung

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great look, quality, and fit!!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Everything about this purchase has been amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product, great customer service, great service

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Turn table never stays on track

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this microwave for a few months and the turn table is off is track at least 75% of the time. Its constantly coming off the gear and the glass top is not easy to get back on its position. I have never had this issue with any other microwave. cooking works good but i do wish it had a quick minutes like my old GE microwave

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Micro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is fantastic is quite and super super beautiful my kitchen looks amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    large and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this online, I thought it was just a basic microwave for the price. I am impressed with the extra features, capacity, and how powerful it is. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks, Best Buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time to order an appliance online. Thank you, Best Buy. Great product and good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the product...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Samsung microwave, after three years it broke and was deemed non-repairable. We searched and found the product we wanted. The purchasing process was a bit lengthy. Overall very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave mania

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave works perfectly and with total tech, it was installed for free. Its a great appliance and the price was right.

    I would recommend this to a friend