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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3503 reviews

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Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 3,503 reviews
  • Rated 5 out of 5 stars

    Wow!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My set is complete, I have the Samsung Flex Duo Convection Range and now the microwave, looks amazing and you can do so much with it...not just popcorn!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cooks well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a microwave should, having the buttons on the bottom works well for someone in a wheelchair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for standard kicthen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great so far in our kitchen. we love this and use it daily. has lot of preset options for ease of use on day to day items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung microwave review. Except install and product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Over priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scratches were present after removing plastic wrap. Seems like the black stainless is plastic. Very pricey!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is nice. It's easy to clean and looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over range microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well got this item open box had to reach out to Samsung and pay for bracket and metal shelf. Like handle less design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful replacement microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this stainless steel over range microwave to replace the one that came with the house. Could not have chosen a better one than this Samsung, top shelf!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. I replaced my old one. It fits perfectly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working 1 Year Later

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this microwave last December 2023 and had no issues with it for the most part. Would have loved to give it 5 stars until it literally stopped working almost 1 year to the date that it was installed. A few days before Christmas and the microwave won't heat anything up. I called Best Buy to schedule a repair appointment, since the microwave is under the Best Buy Protection Plan until December of 2025. I was informed that I needed to first pay $49 up front before they send someone out to look at it. Then the repair would only be covered at about 20%. At this point, I'm considering just purchasing another microwave. Microwaves should last several years, especially when taken care of properly, which mine is. This is very frustrating and hence why I am writing this review. No one should have to buy a new microwave every year.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Donaven,

      We understand how you feel regarding your microwave. We are here to help you.

      We recommend checking the resources below for steps to take when the oven is not heating.

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1148055792), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Nice features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while to figure out the controls, but once we did it works great! Just need to be sure it's not in demo mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of the microwave, working great too.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Must be better options at the same price point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung appliances as a whole rate at 2-3 stars. Bought a complete kitchen package and 2 stoves and 4 microwaves later they are still not 100% perfect. Dealing with BB and Samsung has been a lesson of frustration, hours of time and exhaustion.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Looks good and works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got the microwave installed after weeks of waiting (backordered) - been using for a week now and it's great. the slick look is noice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black Stainless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice efficient and effective oven the stove range. Open and divided space with rack!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and smoothness finish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very refined look - no exterior handles give it a very nice look. There’s a removable shelf and a turntable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good microwave. I got it 3 months ago and it works really well. I especially like the handle

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Nuker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave, many setting cook choices. Black stainless is a neat finish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great purchase. Love it gives you a different look and feel. The information pad is at the bottom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look. Super easy to use and have a cool feature with a rack that you heat up 2 things at once.

    I would recommend this to a friend