Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product and how good it fit at the kitchen. Excellent product
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is so nice. So many options on the oven. We just love it!
I would recommend this to a friendSleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly Different from other microwaves. Slimmer than others
I would recommend this to a friendHappy Shopper!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the service! Would definitely purchase future products at your store.
I would recommend this to a friendHad in stock and easy install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install. Keep in mind the depth. BB only one that had it in stock.
I would recommend this to a friendGreat microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best microwave on the market. Touch screen buttons work great.
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just installed this during a remodel and haven’t used it yet
I would recommend this to a friendGood looking microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good spacious and sleek designed microwaves no complaints thus far.
I would recommend this to a friendGreat installers!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were very professional and quick. Great experience!!!
I would recommend this to a friendLooks great works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm going to recommend this microwave to my older brothers
I would recommend this to a friendMatches my set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice with many options. Has rack that is removable.
I would recommend this to a friendMicrowave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just love it all the bells And and all you would need would buy it again
I would recommend this to a friendTRASH
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash- I WILL NEVER PURCHASE ANY APPLIANCES FROM SAMSUNG- MICROWAVE, Refrigerator and STOVE ARE ALL TRASH- AND THE WARRANTY IS TRUE GARBAGE- they will send someone out to “repair” It but will charge your for parts and labor- which cost the same if not more that the original PURCHASE- TRASH- STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand that your experience with your appliances has been less than ideal. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150778316) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Affordable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious and comparable to the appliances that I have and color
I would recommend this to a friendStainless steel microwave!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome microwave with all the "bells and whistles" a microwave should have!
I would recommend this to a friendSamsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Easy to work Fits perfect Well ventilated
I would recommend this to a friendUser friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT fingerprint resistances. Love the eye level controls
I would recommend this to a friendBum Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this nice looking over the range microwave in white glass around the 4th of July. On August 2nd it stopped working. We are on day 9 without a microwave and the geek squad was unable to repair it because they do not have the parts. It’s silly that you can not return it after 15 days since BB has eliminated elite and elite plus membership. Now they make you pay for it to have the ability to return new defective items beyond 15 days. I’ve been a loyal BB customer for a long time but this is the first time I am upset for poor customer service. I’m about to buy a countertop microwave only to return it while they repair this new one I recently installed.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job doing what a microwave should do. Love the sleek look without a handle
I would recommend this to a friendGood When It Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good microwave when it works. I’ve had to replace this model twice over the last six years. The first one stopped heating and the keypad stopped working on the second one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JKEMN,
Thank you for bringing this to our attention. I see you have some concerns with the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
When a microwave isn't starting or heating, it is most common because it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also won't heat if it does not have enough clearance or ventilation.
Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If the microwave has power but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.
The microwave control panel does not respond https://www.samsung.com/us/support/troubleshooting/TSG01001961/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144752100
Have a great day.
^Charles