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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3503 reviews

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Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 3,503 reviews
  • Rated 5 out of 5 stars

    john

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this microwave works very well, great value at the sale price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome microwave! Truly fingerprint resistant, and powerful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung products!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not " Really" fingerproof but much better than most microwaves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It is a beast of a microwave. Only complaint was it was a pain to install.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok for what it is

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as part of a holiday bundle and was not able to look at it in store before purchasing. it is a lot bigger than it really needs to be. The size aside, it works great and we have had no issues with it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Microwave. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Nice big microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty front. Works well. Lighted keys would be nice, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this company and can’t wair to use it in my new apartment. I know they’re reliable

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for the 5-star review, Patty. Samsung strives to provide quality products and quality service. ^ Shifa Samsung

  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, but make to much noise when it’s working,looks nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way quieter than my old microwave. Lots of nice features and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large enough to warm or cook something big! Works great. Love it❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went perfect from the purchase to the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The black stainless steel is a godsend to families with small kids.....no fingerprints!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is pleased to hear that your microwave is a welcomed addition to your family. We take pride in our approach to designing products that is helpful to the busy lifestyles our customer have. Thank you for selecting Samsung! ^Cat Samsung

  • Rated 5 out of 5 stars

    nice microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the looks with no visible handle and the touch screen controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerfull

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only takes a couple of minutes to heat up a meal

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That’s great, 1282! Thanks for taking time from your day to let us know you're enjoying the new microwave. You're the best part of Samsung! ^Mae Samsung

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced all my appliances and so glad I did. Love the sleek look!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave. I think the soften butter feature is my favorite right now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matches everything else I have Miss some of the features that was on the previous model I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great and powerful unit and easy to install and very light to lift

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed all around!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Microwave from Best Buy July 8 2020. It was delivered August 13, 2020 to my future retirement home in Oregon. I had purchased the whole suite of Samsung appliances at the same time. I have literally only used this appliance once or twice. The turntable does not turn and overheated and shut down. I put the manual in the microwave to troubleshoot and it literally almost caught the manual on fire without even turning the microwave on. I called Best Buy and was told the warranty had expired and since I didn’t purchase the extended I had to contact Samsung. Samsung was hard to deal with also and said the warranty had expired since the manufacture date of the appliance was in 2019. After going through two CSAs at Samsung the service company came out and didn’t have the correct part(s). He had to contact Samsung to troubleshoot the problem. Had to order more parts. Then had to reschedule another appointment to install the parts. A main board and cooling fan. The technician arrived and needed assistance to remove and replace the appliance. I am disappointed with Best Buy for not standing by the sale! I am disappointed at Samsung for not standing by their product! And the repair service for not having the personnel available to remove and reinstall the microwave. And now I basically purchased a refurbished microwave for the full price from Best Buy and who knows how long it will last!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    buttons hard to push

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty annoyed with a few things. The buttons are hard to push and I find myself having to push the same button several times sometimes to get it to go. Also, the 30 second button doesnt auto start the microwave which is a convenient feature. There's also no auto start on the 1-6 buttons. for 6 minutes you have to push 6 0 0 Start. Just another really nice feature I used alot in other microwaves.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, Danh. ^Lo Samsung