Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
looks nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked great the first year but am having trouble now
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jack,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working properly. We understand it is important to have a working microwave to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144661528
Thank you for choosing Samsung. Have a great day.
-Trisha-
Fan makes a loud noise when on high…???
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exhaust fan makes a very loud noise when on high. This was unexpected, and I am not sure what to do about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing something unusual about our appliances can be uncomfortable. Let us help you with your Samsung microwave RhondaC.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause of concern.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If the microwave generates a strange noise after doing some basic troubleshooting, unplug it immediately and contact your nearest Samsung service center.
To better assist you with your Samsung product, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145388313) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
4 cancelled deliveries and over one month and stil
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in May and the delivery and installation has been cancelled 4 times. I have moved my vacation schedule and work schedule around each installation days. I still do not have my microwave even though I have had several calls ensuring me that the microwave would be delivered and installed. If there were an option for zero stars I would give the zero stars to Best Buy. This has been extremely frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied!!! Experienced 2 breakdowns and currently having to wait for a 12 hour PERIOD today which is my wife’s 82nd BIRTHDAY!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert, to know how to help you best, we need additional information about what's going on with your microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145896061) to help our team pull up your information when you message us.
Have a great day.
-John
Squeaky # NO “Best” buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new microwave is squeaky# “Best” buy installation was NOT “Best!”
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DrMom,
We can feel the disappointment you have with this microwave. We are here to assist you.
We recommend checking the resources below for steps to take when the microwave makes an unusual noise. Please click on the embedded words for more details.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147286529), and it will help our team pull up your information.
^Rodel
- Cons mentioned:Fan
The is bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got and they installed for me with in a week the fan inside come bad, I called for repair they come and found out the fan is bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hans,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I apologize if the fan of your microwave is bad. There are two fans in the oven. The internal cooling fan, which helps keep the electronics cool, and the convection fan, which is visible at the back of the oven and circulates heated air for more thorough cooking. The convection fan turns on and off at regular intervals and has a quiet, low humming noise.
Please click on this link to know more about your concern and how to resolve it.
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
You may also want to review your warranty status in case you will need a replacement.
https://www.samsung.com/us/support/warranty/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144359435
^Mila
Good while it lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year but after warranty time, it stopped hearting at all. Too expensive for poor quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it is important to have a working microwave to heat our favorite dishes. Let us help you with your Samsung microwave, PaulC.
The microwave also won't heat if it does not have enough clearance or ventilation.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
The oven does not heat on page 34.
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Mounting space see page 7.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145400803) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
More expensive than Lowe’s. Adied charges
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.compared to Lowe’s : more expensive, charges for delivery (free at Lowe’s), installation (more than Lowe’s), charges for removing old one(free at Lowe’s), more expensive warranty ( if not used 1/3 Of price returned to customer)
I would recommend this to a friendRun away, dibilitating design flaw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Support has a 42 page thread concerning reoccurring issue with this model even after multiple costly repairs. Happens with this model and several other Samsung Microwaves. 7 will be input by itself followed by press start or ok. Other customers saying the vent turns on by itself and some say the microwave starts cooking by itself. Samsung will send repair but many stating it occurs even after multiple repairs. Complete fire hazard and Samsung has bandaids, no definite solution.
No, I would not recommend this to a friendNice and sleek look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sleek front comes at a cost with membrane failure. Some keys don't work, some work but with a different function, some work on their own.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Dean. I understand how frustrating this is and would love the opportunity to discuss this with you and see what our options are. Please reach out to us via any of the following outlets and reference ticket number 1139132624.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We look forward to hearing from you. ^Lo
Not what I expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with push buttons have to press multiple times before it captures settings vented fan lacks sucking power.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Montes, we understand your concerns with the Microwave. Please fill out the form on http://smsn.us/SamsungSupportUSA and our Social Media team will be happy to look into this. ^Rosi
Don’t believe in gift cards you probably won’t get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item because it was a $100 gift card get gift back if purchased I never got my gift card. I should take this back because of it I’m sure it’s a fine microwave but I’m just upset with Best Buy and how they handled all situation. They give me the runaround between my local Best Buy and online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment in not receiving the gift card, John. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Samsung microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month it completely stop heating items and kept turning on and off by itself .could not Take it back to best buy called Samsung first appt rescheduled said they have to wait for parts . Finally came yesterday the Samsung care tech stated that it seems like some parts were interchanged from this unit the magneto had to be replaced .he said bestbuy had something to do with it . So blame each other .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're pleased that you have informed us about this, Cliff. Let's have it up and running correctly using these recommended links below!
Check the circuit breaker to see if the microwave turns on or off. If the microwave isn't heating or has stopped working, ensure it isn't in demo mode, check the kitchen timer and the door, and ensure there's enough clearance on both sides. Learn more from these details.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
The microwave turns off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
You may also watch our youtube video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have shared the model's user manual for disabling the Demo mode feature. Turn to page 10 for your reference:
https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145380596, to help our team pull up your information.
Have a great day!
^Chrystel
Stopped working 6 months in
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 6 months in. I loved this unit because it’s pretty but sadly it stopped working suddenly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mylittletv,
Thank you for your honest feedback, and we hope you are in good health. We are happy that you loved the microwave and sad at the same time as the unit isn't working as intended in such a short amount of time.
I have shared Samsung links below that can help address your concerns with the microwave.
Samsung microwave is not heating or stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144649654
Leo
Have had problems since we got it.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We installed this microwave in May. We have had several problems. When we use sensor cooking we get errors and most recently I turned the vent on and it wouldn't shut off. Geek squad told us to unplug it to reset it with the errors. It continues to have errors sometimes. I unplugged it when the vent wouldn't turn off. We plugged it in and the fan was still on. It was unplugged for over and hour before it turned off. We bought the protection plan but Geek squad has been useless in helping usb fix it. Would never buy a Samsung microwave again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. I realize your experience has been less than ideal. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142497311. We thank you for being a part of the Samsung family. ^Brad
Malfunctions
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a year the microwave would just stop working. Out of the blue it just started freezing up. I would have to open and close it a few times just to get it to run. Then, it would just go out and I would have to unplug it and plug it back in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisJ,
We understand the frustration of not having a working microwave. Let us get the microwave working again.
Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584395 to help our team pull up your information.
Have a great day.
^Aloe
Unit had 5E error problems
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit we got had a sensor error (SE or is it 5E?) and Samsung replaced the door and then same thing happened about a month after right on Thanksgiving Day!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paloski! Thank you for your review and for sharing your experience. Being that you have the same error again we ask that you contact us to see what further steps we can take to prevent this from happening again.
We can be reached via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
using ticket number: 1143936768
Thank you for choosing Samsung. ^Nic
DO NOT BUY - permanent error after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MICROWAVE!! When we purchased these appliances the installer said that the Samsung microwave is the most commonly returned item that he installs. I didn’t think we would have that problem ourselves. However, after 13 months are microwave is no longer working. It seems to have a fatal electronic error and of course it’s one month following the one-year warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AdrianO, I see that you are experiencing some issues with your Samsung Microwave. I would like to make sure that you have the best experience with your machine. Let us find a resolution to the issue you are experiencing by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144067282. We thank you for being a part of our Samsung community. ^Brad
Too many issues for a high end microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clock does not keep time. Geek squad was out 3 times with 2 different replacement boards and ended up with more issues after the repairs as not the popcorn gets burned when on the popcorn setting. Also the door swings close but the unit is level. If this microwave was a entry level then no big deal but this being a upper end unit results in the 1*
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144619513
^ ^Ross
DEFECTIVE Product - Should be recalled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave will input 7 on its own and wait for a response. This can happen several times a day. We have been waiting for over a month for a repair. This is a known defect, just search 'samsung microwave 7 seconds'. We now unplug this unit when not in use. A real pain. Very disappointed in Samsung. Too bad a new microwave is destined for the garbage.
No, I would not recommend this to a friend