Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Delivery lies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed I ordered this 6 weeks ago And set up a delivery for a Monday that’s my day off to get a email saying days before they needed to reschedule due to weather. A storm that was 2 days before my installation. Oh yeah they don’t install Mondays? So then you lied due to weather? Now I have to pick it up and install it myself. No one really cared
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of your experience with delivering your Samsung microwave.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total disaster. Product died within 30 days and Best Buy has still not replaced it. Horrible quality, horrible Best Buy service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We really appreciate you taking the time to share your experience with your Samsung microwave. We are sorry to hear that your microwave has stopped working after 1 year of use. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144619138.
-Noraina
Not working after a month!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed! It’s been a month since I started using this microwave and it’s already not heating! Calling Samsung and I sure hope they make this right. Otherwise $500 down the drain!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience with the microwave, SandraG.
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode.
You can check the steps to turn off demo mode on the model's user manual link on page 12. You can also check the troubleshooting guide if the oven does not heat on page 34.
https://downloadcenter.samsung.com/content/UM/202112/20211213145739131/ME21M706BA_ME21R706BA_ME21A706BQ_ME21B706B1_AA_EN_MES_CFR.pdf
Here's another link about the Samsung microwave, not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145679075, which will help our team pull up your information.
^Rainly
Troublesome Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the moment I’m not very happy with this unit. I had it for 3 weeks & 2 major components went bad. The Geek Squad was awesome in helping me out with these issues.
No, I would not recommend this to a friendCould be more powerful
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had high expectations. Takes a while to warm food. Would recommend to look at other options
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new purchase. We hope that you love your Samsung Microwave. Thank you for choosing Samsung. ^Brad
Don't get this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this one after hearing all the bad reviews and purchased the Samsung convection over the range microwave oven. It is an all in one that works great and is really professional looking.
No, I would not recommend this to a friendBad luck with both of these I bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one of these microwaves, the first one died after 22 months. I didn't buy the service plan and Samsung told me that I was SOL. I only bought a second one because I knew it would fit in my cabinets and match my other appliances....this one showed up dented.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
touch panel does not work consistently
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT RECOMMEND. Touch panel does not work consistently. We've had the issue since the microwave was brand new. There is nothing more frustrating than trying to press buttons that don't register the input for no reason. You have to try different fingers (my hands are clean) and press in random places to finally get panel to register the touches. Samsung support does not help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to
contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142440553. We thank you for being a part of the Samsung family. ^Brad
Touch panel went out. Poor service from Samsung.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. But the touch buttons went out about 14 months after purchase. Of course the warranty from Samsung is only 12 months. Samsung told me this is abvery unusual issue to have happen. So now im stuck with a 500 dollar mocrowave that i cant afford to fix or replace. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gfam22,
We appreciate your review of your overall experience with your Samsung microwave, and we'll be glad to look into this for you.
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145014605) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Sensor Cook doesn't work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sensor cook has not worked since day one. It comes up with a fault every time I try to use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DouglasH,
We are here to help with your experience with your Samsung microwave model.
I have shared a Samsung link below that can help with your experience with sensor cooking and the fault that arises each time you attempt to use the feature.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145351321 to help our team pull up your information.
Leo
Samsung over the range microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the unit a year ago and it just goes out one day dissatisfied with how bestBuy or Samsung handles it no
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links below that can help address your concerns with the microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave does not turn on or turn off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Samsung microwave is beeping:
https://www.samsung.com/us/support/troubleshooting/TSG01001969/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144733783
Leo
Good microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good all around microwave . Doesnt leave pizza crunchy like a bake . But its strong and fast
I would recommend this to a friendButtons are hard to enter times. Not a good buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice without the protruding handle. The control buttons are difficult to enter times. Otherwise seems to heat adequately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ctsguy,
We appreciate you giving us a review about the Samsung range. Thank you for giving us honest feedback about the control buttons and design. Your suggestions can help us to improve our Samsung products.
To help you with this, I will provide you with a link about the unusual noises.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144415776
^Rainly
Worst micowave on market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave ever. Replaced a new one in one month becaause it stopped working and then the replaced one stopped heating anything after 2 months. What a junk. Glad best buy is helping me ..but word of advise..never ever buy Samsung..so disappear..they should just stick to making phones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BALJIT!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black stainless steel. I sincerely apologize for the inconvenience if your Samsung Microwave stopped heating. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Microwave is Not Heating or Has Stopped Working": https://www.samsung.com/us/support/troubleshooting/TSG01001963/.
You may also refer to the user manual about some "Troubleshooting Checkpoints" on pages 33-36 and "Information Codes" on page 37: https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf.
I also shared the link about the warranty information of your Samsung Microwave: https://www.samsung.com/us/support/service/warranty/ME21R706BAT/AA.
Your Samsung Microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144624061
Have a great day.
Melardo
Finish peels and no support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel finish peels and scratches in the places where pieces of the film are connected (handles, edges) and scratches extremely easily. There is no way to repair or cover it. So you are stuck paying a lot of money for new appliances that end up looking horrible within 1-2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. If you would like to see if there are any Service professionals in your area, see link below:
https://www.samsung.com/us/support/service/locations/
They will be able to provide available solutions to your issue. Thank you for choosing Samsung. ^Brad
Junk and Samsung is impossible to contact
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the unit in October of 2020. Just stopped working. Loud buzzing and not heating. Its i possible to get a hold of Samsung. Waiting 4 days for a call. Warranty expired this October. We purchased all our kitchen appliances together from Bestbuy and thought we were getting a brand we could trust. Very disappointed with Samsung. We spent over $3000 on everything. I feel helpless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chris, we definitely understand how important it is to have your appliances performance meet your expectations. Thank you for taking the time to share your feedback with us and bringing your concerns to our attention. Please know that we make every effort to manufacture quality products, and your feedback does not go unnoticed for continuous improvement. So that we can gain a little more insight to properly address any issues you are having, please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144021952) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
May have reliability issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one we received didn't work out of the box. The second one was installed, but after a few weeks it is making a grinding noise that may need a warranty repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi soundbar,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize that your microwave is making a grinding noise.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause of concern. Food and other material in the microwave are typically the sounds you're hearing. This guide covers the most common sounds and why they happen.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144246282
^Mila
- Cons mentioned:Door
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Forget this. The door is so wide I’ve loss count of the times I hit my head.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Pass, I really appreciate you providing feedback on your Samsung Microwave. We are happy to be your choice for your home and thank you for choosing Samsung in your home. ^Brad
Went completely dead in less than a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has been in my house less than a month and it just stopped working. It couldn’t heat food anymore and before I could call for help, it went completely dead. Dead like the power would not even come on. Would not recommend it to anyone. It sucks, especially since I had to wait a whole 3 weeks to get it delivered before they had only few people that installs it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us, Catiemo. We understand how frustrating this is and would love to speak with you further to see what we can do to help. Please reach out to us via any of the following outlets and reference ticket number 1140859051.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you. ^Lo
Will not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item arrived dented and the customer service for Best Buy is ridiculous
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us about the status of your Samsung microwave when it arrived.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica