Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
DONT DO IT. You'll be sorry.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. Purchased on 3/7/24. Stopped working on 4/27/24. Beyond Best Buy's 15 day return period so they won't touch it. And Samsung can't get out here to look at it for 2+weeks. Never again...never.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how you feel about dealing with all this with your microwave. We want to speak to you directly to provide an update on your service visit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number () to help our team pull up your information.
Have a great day.
^Camille
Broken?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vent is doing a horrible clunking noise less than 1 month of use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello sp120,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's doing a horrible clunking noise after one month of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to understand why the microwave is making unusual noises.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144402984.
-Noraina
Vent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Samsung microwave is set up to vent inside using the recirculating mode. There is little to no suction. Smoke or steam is not being sucked up and when smokey the entire house fills up with smoke. Per samsung technicain they arent designed to do it and nothing is defective....frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the significance of having a microwave that vents appropriately. We'll be delighted to help!
Below is the link to the installation guide. You may refer to pages 12-13 to ensure the vent is correctly set up.
https://downloadcenter.samsung.com/content/EM/202109/20210929171655126/ME21R7051SS_SG_AA_DE68-04577A-01_EN_210325.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145546486) to help our team pull up your information when you message us.
Thank you!
-Angelica
New record!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ours powered off in just 15 days. No misuse maybe 5-10 mon use averaged in the 14 days it lasted. Best Buy support has been stellar and have put in a replacement request.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Did not last a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year later and it no longer works. Keep getting a error code. Did all the things necessary to get it working again and still doesn’t work. Wish I never bought it. Warranty but getting the run around about getting it fixed/ replaced. Literally three days away from the 1 year mark.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your microwave, RachelF. Let's go ahead with some possible fixes.
If you get an error code, service is pretty much needed. First, though, it's possible that if you power cycle the microwave, you may clear the error. Please check this link for details.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145452215) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
DO NOT BUY SAMSUNG
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was dead on arrival, second one was busted in the box, and third one was back ordered for a month. So far... it's been working fine but I have 0 faith in it lasting too much longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
wrong product condition on the Open Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This order says the product with Excellent condition, but when I opened up , Ohh its not even good condition. When I called Best buy , they offer 10% discount on poor condition products which they said Excellent condition. Be aware all my customer friends.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We apologize that your experience with the Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black stainless steel was less than ideal. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144682057
Have a great day.
Melardo
Not what I expected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only purchased almost two years ago and still having the same issue. Broken down again!
No, I would not recommend this to a friendMy Machine is Possessed!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a few months. Now experiencing issues with the motherboard. Unit beeps randomly throughout the day. :Lately, the vent fan has spontaneously turned on by itself. That is a bit scary at 3:00 a.m. After researching, this seems to be a known issue. Avoid!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Dave! Thank you for reaching out to us with your concern, here's a link that'll help! https://bit.ly/3jjr35S ^Ty
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our last over the range didn't have 10% of the power this does. Keeps cooking smell and smoke down by a lot.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has needed 2 times in less than a year. I am extremely disappointed. I have to pay 49.99 to get a repair when the item is basically new and I have a best buy service plan.
No, I would not recommend this to a friendStopped working and not even 2 years old
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent almost 5k on all new kitchen appliances. Last night this microwave decided to stop heating. Unplugged it, plugged it back in and absolutely no power not even the clock. (Outlet works) This is not even 2 years old. Sad to spend so much on new appliances and the don’t last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143810143) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Samsung Microwave disaster
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This failed in five months. The microwave is not heating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Homeappliances.
Thank you for reaching out. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I am providing this link to guide you on the issue.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Another link you may find useful is this one.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144141206
^Camille
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been have noting but trouble since this microwave was installed. Not sure if it’s the microwave itself or the installation but every time you warm up multiple plates the microwave just cut off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarcusM,
We understand your disappointment about what happened to your microwave. We're here to assist you.
We recommend checking the manual link below to help you with your microwave stops during use. Please see page 33 under "The power turns off during operation." for details.
User manual.
https://downloadcenter.samsung.com/content/UM/202309/20230914140355282/O_ME21M706BA_ME21R706BA_ME21A706BQ_AA_EN.pdf
We would love to speak to you to provide more assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146984381) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Crooked door label
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot say more about how it works because from the very moment I have it installed I noticed some unpleasant view for me. The label Samsung on the door is crooked, it is not perfectly straight. Goes a bit under the angle, maybe for somebody else is nothing but it bothers me anytime I look at it. I do not know what to do, unit is working and OK but this label...
No, I would not recommend this to a friendRandomly decides not to work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave randomly won’t work. It will always be on, allows you to press one type of button like adding time but won’t register hitting the start button at all. And then the next time you go to try to put something in it works exactly like it’s suppose to. I’m very disappointed in this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal with your Samsung Microwave. I would love the opportunity to change that and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142733122. We thank you for being a part of the Samsung family. ^Brad
Beware when they show a Like New item online
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was not in Like New condition Microwave was used and missing the components for the spinning plate. Also it was missing all the screws/hardware to mount it. I couldn't even contact the store via phone (was told by support Skokie store would call me they never did)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Very stylish microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its so beautiful and powerful. It looks so great in my kitchen. I like the fact that it's fingerprints proof. My kids are touching it all the time and you don't see any marks on it.
I would recommend this to a friendAmazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great operation and easy to clean. Had this installed through bestbuy and they did an amazing job
I would recommend this to a friendStopped heating after a few weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed in this microwave. After about 3 weeks of use, it stopped heating. We've done all the troubleshooting, contacted Samsung and were told there would be follow-up in 1-2 days. We have now been waiting almost 3 weeks with repeated attempts at contact. It looks nice but that doesn't matter if it doesn't work and you can't get service on a brand-new product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! We'd be happy to look into your case for you to determine what the next step should be. If you'd like to contact us, please reference ticket number 1142428540. We can be contact via either of the following: Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca