Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Finishing touch to Samsung kitchen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect to round out your Samsung appliance package. While the quick cook settings and the blue light are awesome features, the fingerprint resistance is probably my favorite!
I would recommend this to a friendBrand response from Samsung
Posted .Fantastic news, SamsungFamily! We are thrilled to hear that you're enjoying this microwave and thank you for being a loyal customer. ^Lo
Less than 2 years old and it's not working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought April 2018. It now has an error code C-10 which is the gas sensor. To get it fixed the cost is $390 from the Samsung approved service company. I guess my bad for not buying extended warranty, but my last Sears lasted over 15 years with no issues. Now I'm thinking I may just buy a new cheap one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Schotsea! Thank you so much for sharing this valuable feedback. Samsung appreciates your input. ^Jecca
Terrible Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience with delivery and installation scheduling. Took off from work and waited for entire days but no show and no call. This happened 3 times and wasted me 3 days. I had to hire another company to finish the installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about their overall experience with installing their microwave.
Have a great day.
-John
SE error
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave for only for 1 yr and 4 months and it just broke down yesterday in the middle of defrosting some veggies. Unable to clear SE error even though we unplugged it and left it off all night. Waste of money. Now I’m worried about my other Samsung appliance longevity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142843790. We thank you for being a part of the Samsung family. ^Brad
Did not work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not but one year. It stop working right after the year warranty ended. Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrendaL, we understand the importance of a working microwave. Let's get this back on track.
Below is a link to help you diagnose if your microwave stopped working.
Samsung microwave is not working https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147752776) to help our team pull up your information.
Have a great day.
^Camille
Poorly made microwave by Samsung!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two Over-the-Range microwaves were delivered on two separate occasions and both microwaves were damaged. (the handles were broken on both). I have had to purchase a small counter top microwave until the THIRD Over-the-Range Microwave is delivered. This is NOT GOOD!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your review of your overall experience with your Samsung microwave, and the good thing about this microwave it will automatically adjust cooking time for optimal results.
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145014715) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Would not purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased and installed this microwave in August of 2020, in August of 2021, we got an SE error code. Found out its not under warranty and the diagnostic fee for repairs would be $250. We used to be adamant Samsung customers, but spending close to $450 on a microwave that last less than a year is unnacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there CS253, I realize that you are experiencing some problems with your Samsung Microwave and know that the timing is not great. I want to extend a hand in getting your machine operating properly. Please contact us at your most convenient tie via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683827. We thank you for being the best part of our Samsung family. ^Brad
Not reliable.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already making a buzzing noise, 2 months after purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have a few concerns with your Samsung Microwave. I have located some information that will help understand the sound. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If the noise persist you are able to contact us via via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142788014. We thank you for being a part of the Samsung family. ^Brad
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has so many features and controls someone needs a PHD from Harvard or an Ivy League school. If you want a simple microwave steer clear from this one. It’s frustrating to figure out and I usually just push the same button over and over again and don’t bother with any of the other controls. Horrible!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. Though it's sad to hear that you've had a horrible experience with this microwave, we greatly appreciate you taking the time to share this with us. Your review will help improve the quality of our products and Samsung experience moving forward. Thank you for being a Samsung customer. ^Ty
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product slightly damaged on the exterior however it's worked perfectly since my purchase with no issues
I would recommend this to a friendGift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for me is the best microwave ever so I bought a second one for a gift
I would recommend this to a friendBad Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke in 11 months! Tried to call and fix it, but it was of no help. Very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your broken microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147997124) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Fire Hazard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Often takes multiple button presses to get it to register. Boiling water on the stove will activate button presses. Ghost button presses throughout the day and in the middle of the night. But I came home from work today only to have it running when nobody was home. This thing is a fire hazard.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave suppose to be fingerprint resistant. Nowhere even close. I see fingerprints
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Abria! This link (https://bit.ly/3dQii2o) has the best tips on keeping your microwave looking it's best. ^Jecca
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because and it came defected from factory. Best Buy didn’t have any left. Just let me out without a microwave after I bought all my appliances from them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter with receiving a defective microwave, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
It broke in 7 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 7 months and Samsung did not want to cover under warranty. It said it was expired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about this experience. Let's assist you with this, RicardoS.
We would like to speak with you personally to gather more information about the microwave so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147777199, to help our team pull up your information.
Have a great day!
^Chrystel
POOR PRODUCT AND SERVICE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on 8/11 error codes in early January. Geek squad has been out 3 times replacing parts and it still does not work. Refusing to replace! Do not buy and definitely not from Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We are aware of how important having a functional microwave is. Please click on the resources below to assist in getting your appliance back on track.
Please see the resources below for details:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145132739) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Poor Choice on my part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed micro wave above my range. After the third time using the microwave started making a noise, then started smoking and shut its self off.Never went back on. Now I have to deal of trying to get this fixed, since Best buy does not repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, 1rosta! We are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138938272 . Thanks! ^Susu
It was great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it wasn’t. It completely died within the first year of owning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that stopped working; kindly click the embedded words.
Samsung microwave does not turn on or turns off by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147887664) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Total Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this Samsung for a little over a year. The touch control is horrible. After a year the microwave has decided to not heat anymore. Everything still turns on as if it’s working, but does not heat. Do not waste your money! Samsung has turned into absolute garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dclifford20! There's actually a couple of things that could cause the microwave to not heat. Check out this link (https://bit.ly/2tRyxcC) for more information. ^Jecca