Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Soft touch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit but sometimes pushing the buttons is hard. Your not sure if your pushing to hard or too soft
I would recommend this to a friendBrand response from Samsung
Posted .Hey there, Cindy. Thank you for bringing this to our attention. Samsung is always looking for ways to improve our products and reviews like yours show us areas of potential growth. ^Lo
Horrible Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had microwave for 1 year and it has broken down twice giving and SE error. Warranty covered the first breakdown, now it has broken down again 30 days after the warranty expired and they are trying to charge me almost the cost of a new microwave to come out and fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Morris,
Thank you for bringing this to our attention. It's sad to know that your Samsung microwave displayed an error and that the warranty has already ended. We understand how inconvenient it is for you. We're here to help.
Here's the link to a troubleshooting guide that you can try for the Samsung microwave error code, which may help us fix the issue. It also provides additional information about other error codes for future reference.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
You may also refer to the link below-containing information about warranty coverage.
https://www.samsung.com/us/support/warranty/?model=N0021291&modelCode=ME21R7051SS/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144155605
-Angelica
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fun have background nice, it’s was loud need t
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsu,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave having loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513492
Thank you for choosing Samsung. Have a great day.
-Trisha-
Quit working after a week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for my replacement. Displayed error code SE after one week and would not work anymore. The 1-888 number for best buy was horrible to work with so I called the store directly. Just waiting for the replacement to be delivered now. Bought on August 7th. It is now August 28th....due to be here September 3rd.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144719579.
-Noraina
Faulty product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had two of these installed in less than 30 days, the door hinge warps the plastic edge of the door and makes a terrible Sound when opening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephenM, let us assist you with your microwave noise.
Below is a link to help you with the microwave noise. Kindly click on the option available and match the noise you are having.
Microwave noise
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145995332) to help our team pull up your information.
Have a great day.
^Camille
Installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service has been ridiculous. I received my microwave in November, still waiting on installation. Best Buy has canceled and/or rescheduled 5-6 times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know that anyone will be disappointed if they endure this experience, Julie. We'd love to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Melted after use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom of this started to melt when I boiled a pot of water. Not sure how an above range Microwave can be made with a material that melts? I had it installed by Best Buy so one would hope they did it correctly according to the distance required from the stovetop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello mrstanimal! We are sorry to hear that your unit melted. Please know that your safety is our number one priority. At this time we would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143908747
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Referencing ticket number:
Thank you for being the best part of Samsung.^Nic
DisappointedwithbestBuyt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another case where best buy delivered a completely damaged material - broken from inside. Something wrong is going on with Best Buy. Totally disappointed
No, I would not recommend this to a friendDo not get
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever. Do not get nothing but problems.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has huge dent. I was really disappointed. Got it installed anyway because I didn’t have time to go to the store for return and didn’t want to pay for extra labor.
No, I would not recommend this to a friendMircowave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product install was difficult but it work just fine.
I would recommend this to a friendGreat Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent…………………………………………………………………………………………………………………….
I would recommend this to a friendFuturistic looking microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features it has and the controls are on the glass and the handle’s on the side of the door instead of the front
I would recommend this to a friendSold a lemon microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box "like new" but the microwave was busted and didn't work even after paying for a repairmen. Best buy maybe you should check your products before reselling them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142557612. We thank you for being a part of the Samsung family. ^Brad
figure it yourself less detailed manual.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using the option function to suit is a struggle.Doesnt work at all not until you break all you fingers pressing.You have to figure it out which botton is next to press to get into the setting you want.So unless you have a samsung representative next to you,,buy this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with using your new Samsung Microwave. I have located the Owners Manual for your unit and will attach it below:
https://www.samsung.com/us/support/owners/product/otr-microwave-with-sensor-cooking-me21r7051#manuals
Thank you for choosing Samsung. ^Brad
Looks nice but not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for 14 months and used it for about 11 months. The main board had to be replaced luckily I called on the last day of my warranty. Sadly, I recommended this microwave to my parents and they had to call for theirs to be repaired as well.
No, I would not recommend this to a friendOpen box in excellent condition????? Ummm NO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty strict on returns but this so call excellent open box was terrible No mounting bracket, no template and no glass dish.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Pretty but not functional
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an open box return which had clearly not ever been installed. I wish I had done more research. This model is apparently known for shutting off and not heating properly. I really miss my 15 yr old microwave now :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Cia8604,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as it's shutting off and not heating properly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001964/ if your microwave does not turn on or turns off by itself.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ if your microwave is not heating or has stopped working.
Please see this link https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf for the user's manual. Just go to pages 23-24 for the troubleshooting guides.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144550012.
-Noraina
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just installed this brand new Samsung Microwave yesterday. It has a short in the circuit board and or something is malfunctioning in the electronics. NOT GOOD. I had another Samsung for 15 years and never had a problem. I do not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave not operating properly and I would like to offer some assistance to ensure you are getting the best performance from your machine. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143130756. We welcome you to our family and thank you for choosing Samsung. ^Brad
Shame
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You are asking for a review when you came to installed a microwave and it was broken you had to return it so how am I supposed to review this item if I don’t even have it installed yet shame shame shame
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BoBeena,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel