Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functional and great. I love how spacious it is. I really enjoying it.
I would recommend this to a friendSlow shipping.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited for 2 months on this item. Good price point.
I would recommend this to a friendDelivery and install are a joke!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator, stove, microwave, and dishwasher are great. No issues with the items. The issue we had is the delivery and installation is not really installation. It is mostly delivery. The install is a joke. They claimed they didn’t know how to install it.
No, I would not recommend this to a friendLove it!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new microwave, especially like the handle. Lots of useful options and looks great in the kitchen.
I would recommend this to a friendDied on installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung appliances, have a house full. But bought this loaded micro and the unit died when the Geek Squad tested it. It's been a month and still no replacement. Hopefully soon. I may add the installation was performed poorly, not level. My first problem with Best Buy. I may give them another chance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144720245.
-Noraina
microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this microwave stop working in 5 days it looks nice and seem like it was going to be a nice addition to my kitchen but no
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have an appliance that no longer works after a few days, Vern. We're here to assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave does not work. Turn to page 33.
https://downloadcenter.samsung.com/content/UM/202309/20230914140355282/O_ME21M706BA_ME21R706BA_ME21A706BQ_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146727666) to help our team pull up your information when you message us.
Thank you.
-Angelica
Broke down on day 12
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave and had it installed. For 12 days it worked great. THEN, on day 12, it totally lost power and never turned on again. We are now waiting 2 weeks just to have someone look at it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JBar! It sounds like you are on the right path to getting this resolved. We hope you are able to get back to enjoying your new microwave soon. ^Jecca
Samsung microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We recently replaced our old Samsung, with a new stainless steel one. Looks wonderful and works great
I would recommend this to a friendGood looking Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and works great, just wish the fan had more power
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, danieljs24, for letting us know what you think about this microwave. Samsung always values the opinions of our customers. ^Jecca
Do not buy Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bough all samsung. The microwave circuit board went just after a year. The bar on the dishwasher broke off....yes just after a year and always smells awful. The fridge ice maker freezes up constantly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, beeolynch, for sharing your experience. Your feedback is very important to us. ^Jecca
Complete headache
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heres my honest review!!!buy from lowes , save yourselves the headache. Thats the best advice i can give you from a business owner!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to record or hear your review of the service provided.
Have a great day.
-Ernest-
Expensive , overpriced TIN CAN!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The structure of the unit is so poor that it comes damaged by own weight on the right side on shipping! The touch display is not lit so you have to turn lights on in the kitchen just to see the Black on Black writing. Worst and my last investment in Samsung products.
No, I would not recommend this to a friendSubpar quality for an expensive microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main cooling fan didn’t work causing the microwave to overheat. Flimsy metal on the outside. Looked like it was dropped from a roof but the box was in perfect shape. Thank goodness it didn’t start a fire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Timmy,
Thank you for sharing your experience about our Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel and we apologize for any inconvenience this may have caused you.
Please know that we are looking into this one and we want to make sure that this will be taken care of.
If your microwave is not working or has stopped working, there could be a few reasons why.
A microwave that is not turning on or is turning off by itself is usually caused by overheating or a low power supply.
You might want to check these troubleshooting steps about your microwave
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
and also this link for microwave vent.
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
We look forward to doing business with you again. Have a great day!
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144250482
Thank you for choosing Samsung.
^Ross
Only work for 3 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy it on February today is may 18 only acouple months that i use the microwave shows me SE is broken
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Allow us to help you clear out the error!
To help you clear out the error showing on the microwave, kindly visit this informative link below for instructions.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145793474, to help our team pull up your information.
Have a great day!
^Chrystel
SE code
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave for 1.5 years and then had an SE code. Had control panel replaced and 1 month later another SE code. I will never purchase a Samsung product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, KrisM.
Most of the time, power cycling the microwave clears the error. Let us help you get this resolved.
If you receive an error code, please click on this link for the steps to be taken:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145178484) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Poor quality. Stopped working after short usageCBS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice,but performance poor. Never heated the items well. Stopped working after a short period. Cleans up poorly.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this a year ago and already broken. What a waste of money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review, LouMon. We want to learn more about what occurs with your Samsung microwave.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Started failing in less than a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs with pushing any buttons Have to unplug to turn it off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Iliana M,
It sounds like you’re dealing with a microwave that keeps running without any buttons being pressed, which can be really frustrating. We are here to help.
If your microwave starts with no interaction, leave it unplugged and visit the Samsung link I have shared below to schedule an authorized service technician to visit.
https://www.samsung.com/us/support/service/
Should you need assistance with setting an appointment, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147341348 to help our team pull up your information.
Leo
Buyer Beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave does not power up after only 73 days. Of course it’s too late to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
We want you to enjoy using your unit to its fullest, EdwardW.
Please see the below guide to help you diagnose your microwave from not starting.
Samsung microwave does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145784424, to help our team pull up your information.
Have a great day!
^Chrystel
Not a good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung microwave since Feb 2022 that has stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RogerO,
We know that a microwave helps in preparing food more easily. Let us get the microwave working again.
Please follow the steps on the link below to help you with the microwave.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147034764 to help our team pull up your information.
Have a great day.
^Aloe