Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Please be careful
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It catches on fire. I had it for 2 years and out of no where it caught on fire. This happens often from what I read. Please be safe out there
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the urgency of this review, Rickynick. We're here to help in the best way possible with your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145566866) to help our team pull up your information.
Have a great day.
^Camille
Inputs 7 and turns on by itself creating fire haza
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No fix. Service request provide temp bandaids in the form of replacement parts i.e. door, grounded computer board. But it happens again and again. Design flaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there drockj! We'd like to take a closer look at your case and see what options we may have. If you'd like to contact us directly, please reference ticket number 1141994267 and contact us via any of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars bought this a year ago already died. They didn’t even do a even exchange and I had to pay more
No, I would not recommend this to a friendJunk stay away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for christmas and here it is now in april and its already dead
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Montz,
We understand the frustration of not having a working microwave. Let us help you make it operational again.
Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further help.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147044913 to help our team pull up your information.
Have a great day.
^Aloe
Broke after about a year. It thinks its working bu
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after about a year. It thinks its working but it doesnt heay anything at all. Samsung should stick to making tvs cause there appliances are embarrassingly bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience us, Samuel. We would love to speak with you further to see what we can do to help. Please reach out to us via any of these options and reference ticket number 1140722423.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Love this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is a beautiful addition to our new kitchen love it.
I would recommend this to a friendAnother junk Samsung appliance.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only two years, now I get a -SE- error code and the microwave will not do anything. Samsung appliances are pure garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this up, Mark. Let's look at some potential solutions to get your microwave working.
If you get an error code, service is pretty much needed. First, though, it's possible that if you power cycle the microwave, you may clear the error. Please check this link for details.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145456425) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Don’t buy Samsung.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damage from factory and it sucks along with Best Buy service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeremiahK,
To better assist you with this matter about the damaged microwave you received, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Sucks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 6 months could get Samsung to warranty it part cost more than paid in first place. Don't buy!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Twilliams! We'd like to help with this. If you'd like to contact us directly, please reference ticket number 1142560727. We can be reach through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Bad product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 days with the product is not working Samsung didn't help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OscarM,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146239311) to help our team pull up your information.
Have a great day,
-Ernest-
Not a good choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned since October 2019 and it already stopped working. Everything runs/operates, but will not heat. very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're so sorry to hear that your microwave isn't working as designed, here's a link that will help (https://bit.ly/2Xr6Whi) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142940877) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Had to exchanged twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange twice. First time had electronic issues and the second time it arrived damaged.
No, I would not recommend this to a friendSamsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New item in box and it is not working, no good just wasted my time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Beautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great piece and works amazing. size is perfect.
I would recommend this to a friendDon’t buy Samsung!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy Samsung! After only 3 months, the microwave would not heat food. I was forced to work through the Samsung repair site for warranty work, and they made it very difficult.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. Unfortunately, we weren't able to meet your expectation, but we are hoping we can change that in the future. ^Pat
Terrible Quality Control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 were installed & neither worked.#3 is coming 9/22
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MelindaV,
If you need further assistance after receiving the microwave, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146296061) to help our team pull up your information.
Have a great day,
-Ernest-
Don’t buy Samsung appliances!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 3 months. I had to go to Samsung for repairs and the were terrible to work with! No more Samsung for this family!
No, I would not recommend this to a friendDamaged product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return this microwave because they delivered it damaged
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand how it feels to receive a damaged product. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Broke after less than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after less than 2 years of use. Very limited use, at that. Not long-term reliable at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are sorry to hear that it broke after less than 2 years of use. We would like to help you with this.
I am providing this link https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA to guide you on the warranty information of your unit. It has one (1) year parts and labor warranty and ten (10) years for magnetron parts (part only).
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ if your microwave is not heating or it stopped working.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
If you want to request service you may visit this link https://www.samsung.com/us/support/service/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144348731.
-Noraina
Must buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect microwave to go with our new Samsung range.
I would recommend this to a friend