Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Excellent Over the stove microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works like a charm and I couldn't be any happier
I would recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have emailed ur company 4 times and no response..bout my installation. Where there was problems.. NO RESPONSE FROM U GUYS.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are glad to know that you are using Samsung products. We apologize for the inconvenience of having a hard time installing your Samsung microwave. We are always trying our best to make our products convenient for our customers.
You may click the link below to learn more about the installation guide.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144853219) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer support & customer service. Canceled order
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand that your experience has been less than ideal. We are saddened that you have already cancelled your purchase.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Waste of 500
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It turns off by itself and doesn’t warm my food enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angel M,
We know the importance of having a microwave in our home. We are here to help you.
I have shared links below that can help you with your microwave concern.
"The Samsung microwave does not turn on or turn on by itself."
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
"The Samsung microwave is not heating or has stopped working."
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146898150, which will help our team pull up your information.
^Rainly
Microwave Pate Missing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians said they would bring the heating plate in the microwave and they never brought it to us.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
don't buy this microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this microwave twice and returned both times because it was dented
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work and Samsung is wasting my time on phone calls without helping me.
No, I would not recommend this to a friend2 month back order
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't recieved it yet. It was on a 2 month back order
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your order.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you on the status of the microwave. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Worst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience of my life. I was re-schedule five times for delivery and installation and never showed up. Lost of money and time!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144644182.
-Noraina
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting over 30 days finally received microwave only to open and find that it was damaged and had to return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference number:
1144775081
^Ross
Noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is very loud. It has many features but they do not make up for the noise of the fan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mili,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We understand that it is sometimes uncomfortable to see something unusual about our appliances, especially if they are making unusual sounds. Generally, Samsung products are very quiet. Many of the sounds are normal or can be fixed with little effort.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is making unusual noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144236628
Thank you for choosing Samsung. Have a great day.
-Trisha-
Won’t buy Samsung again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was expensive and is nothing more than your average microwave. We bought all Samsung and so far 2 have broken
No, I would not recommend this to a friendPIECE OF JUNK!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating in less than 2 years! Samsung appliances are not worth the money! PURE JUNK!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let us help you with your microwave so you can enjoy it for many years to come, Glass!
If the microwave turns on but does not heat, there are a few settings that we can check to get it back into good working condition again:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You can also skip ahead to 3:05 in this video to learn more:
https://www.youtube.com/watch?v=N064z8CQ8XA
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145182132) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Don’t buy this
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap bot June 2021 died July 2023 couple of months out of warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrettM, we understand that having a functioning microwave is essential for reheating your food. Let's work together to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146075152) to help our team pull up your information.
Have a great day.
^Camille
Horrible! Do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three weeks old and used maybe twice... today it beeped and showed an SE. note will not work. I have gotten the run around by Samsung! Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AprilDK! I'd like to help with this! This link (https://bit.ly/30HWIaM) has information about the different error codes you may see on the microwave, as well as what steps to take. ^Jecca
$400 per use? Worked once.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked one time. After that, it looks as though it's running but doesn't heat at all. Returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello djayce,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it doesn't heat at all. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144633623.
-Noraina
won't be in stock until 11/14
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that I have to pay for something that is out of stock until at least 11/14
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged when installed and microwave didn’t work at all. Wait wait wait for delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Annoyed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this microwave 8/15 and I am not even going to get it until 10/14!! How ridiculous is that?? For that I'm giving 1 star.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144618465.
-Noraina
Worked for only 1 hour
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as installation started to make wired noise .the touch pad should be pressed hard to operate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Harry, we understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/2ZtOiWY). In addition, here is a link to a troubleshooting guide to assist you with your concerns on the control panel (https://bit.ly/3jHIj7U). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143827413) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena