Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
YOU SUCK BEST BUY! YOU SUCK SAMSUNG!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 10.12.2022. Only used for heating mugs of water and coffee. The interior door melted inexplicably 10.26.2022 and Best Buy won't return it!! Samsung wants to send door replacement and touch-up paint!! I'm going to be cooking with paint residue waving into my edibles & potables‽ This was less than a month old. I didn't buy something to accept after-parts & paint! You Suck Best Buy! The Tech. on the phone didn't believe me & said I must have been cooking oil in there!! I don't have any oils in the house. You Suck Samsung! Merry Christmas
No, I would not recommend this to a friendBrand response from Samsung
Posted .The best cooking experience is what we want our customers to have, LisaVenus.
The below link is the user manual for your model. Turn pages 27-28 (Cooking guide) and pages 29-32 (Cleaning and maintaining your microwave oven) for reference: https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
For reference, I also shared this link about:
How to cook with your Samsung microwave: https://www.samsung.com/us/support/answer/ANS00049159/
How to clean a Samsung microwave: https://www.samsung.com/us/support/answer/ANS00062285/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145260850), which will help our team pull up your information.
Have a great day.
Melardo
I don't know.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the microwave on Black Friday and it still hasn't been delivered or installed, and won't be until Jan. 18. Great service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for loving the product. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144760681
^Camille
Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited over a month for it to ship and Received damaged item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day.
They can answer your question or transfer you to your local store to answer your inquiry about the delivered damage policy.
Have a great day.
^Charles
BEWARE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Stopped working after 2 days. Samsung brand has gone downhill!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We apologize if your microwave stopped working, which was less than ideal. We are here to help.
Here is a link to possible reasons why the microwave stopped working: https://www.samsung.com/us/support/search/?query=microwave+stopped+working&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144905682) when you message us to help our team pull up your information.
Have a great day.
Melardo
Scratched up face
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Said to be in good condition but had scratches all over the face
No, I would not recommend this to a friendBrand response from Samsung
Posted .We always aim to deliver a great experience, Tomm. We're here to help in the best way possible.
The below link is the user manual for your model. Turn the page 21 (Cleaning and Maintaining your Microwave Oven - Cleaning the door and door seals) for reference: https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
Here is a link to "How to clean a Samsung microwave": https://www.samsung.com/us/support/answer/ANS00062285/
I also shared this video about "Best ways to clean your microwave": https://www.youtube.com/watch?v=hCsRi0XC_zQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145214130), which will help our team pull up your information.
Have a great day.
Melardo
Less than a year old and already quit working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and already has shut off several times. Now it quit heating all together.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. I understand you're having an issue with your microwave not heating and turning off several times. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with the issue, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ if your microwave is not heating or has stopped working.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other references that you might need for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144219987.
-Noraina
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this product a zero I would! Key pad impossible to work. Hard to press and definitely electrical issues internally!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kime,
Thank you for reaching out. We appreciate you taking the time to share your feedback about the keypad of your microwave being hard to press. I do apologize for the inconvenience this has caused you. We are here to help.
To help you fix the issue, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you. It has step-by-step instructions on what to do if the control panel is not responding.
I am also sharing this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F for more troubleshooting steps that you might need for your microwave. It also includes videos, references, and links that you may find useful.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144202423.
-Noraina
Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no light inside being replaced on the 16th of Dec.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to learn of the concern you expressed regarding your appliance. We would like to inquire further about your review with you. This model microwave offers a cooktop/night light and an oven light. You can find directions on replacing the bulbs in the user manual on pages 30 and 31 (https://bit.ly/3EYhNzR). For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143979967) and it will help our team pull up your information. We thank you for choosing Samsung. ^Lena
Good question still on order till 09/03/ 2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I see my account was billed already last month not cool. On order till 09/03/2020. Order placed 07/24/2020
No, I would not recommend this to a friendStopped working shortly after warranty was up.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Broke 18 months after we purchased it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris, we know how important it is to have a functional microwave at home. We will assist you in diagnosing the cause and demonstrating the steps necessary to restore it to working order.
If the microwave stopped working, here are the links that will help you:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Please take note that Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Magnetron Part for Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145158320) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Do not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with product some reason the stainless steel is chipping away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Keisha! Thank you for sharing your experience. Samsung values your opinions. ^Jecca
poor microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave stopped working shortly after I purchased it..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Roadrunner2!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Microwave stopped working, which was less than ideal. We are always here to help.
Here is a link for possible reasons why the microwave stopped working: https://www.samsung.com/us/support/search/?query=microwave+stopped+working&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
You may also refer to the user manual about "Critical Installation Warnings" that this appliance must be installed by a qualified technician or service company and follow specific Grounding Instructions on page 6: https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144799835
Have a great day.
Melardo
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in defective and having problems getting a replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144964074
^^Ross
It was good only 1 year dont buy microwave on best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this item I just use it for only one year and its broken
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, we definitely understand your concerns. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141361146.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
Best buy service horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan did not work upon installation & best buy neglected to resolve the issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144965004
^^Ross
Over the counter micro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work, and it was a long delay in shipping to get another one
No, I would not recommend this to a friendHad to go elsewhere waiting time was too long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged had to return too long to wait for replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi camaronuttt,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that your microwave is damaged. This isn't the experience we wish for you to have with Samsung.
Please click on the link below to assist and resolve your microwave issues.
https://www.samsung.com/us/support/search/?query=microwave+is+damaged&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor. Ten (10) Years Magnetron Part (Part Only).Please click on the link below for complete warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME21R706BAT/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144236600
Leo
I would review it but don’t have it yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review it since it is still late getting it to me!!! Try again later
No, I would not recommend this to a friendroomy with rack
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sleek style of the controls on the bottom rather than then side.
I would recommend this to a friendBrand response from Samsung
Posted .We're so glad to hear how happy you are with the microwave so far! ^Jecca
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pluged in and did not turned on, returned to the store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144616550.
-Noraina