Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, fan motor malfunctioned after three weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Sjudge, I understand you are experiencing a frustrating issue with your Samsung Microwave fan and I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143344523. We appreciate you for choosing our Samsung family. ^Brad
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Parts were missing I've been trying to reach someone for 2 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you might be missing some parts on your newly installed Samsung Microwave. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142600047. We thank you for being a part of the Samsung family. ^Brad
Crap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have bought 2 both have broken. Do not recommend..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Earl, I realize that you are having some concerns with your Samsung Microwave not working and see that you have experienced the same issue with a previous unit. I know that must be very aggravating but I would like to extend a hand in getting this problem resolved. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143599607. We thank you for being a part of the Samsung family. ^Brad
Havent received it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I havent received this yet. It was due to arrive 12-3-17. Still do not have it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144756901
^Camille
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. Have to call in for repair or replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Karen,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if doesn’t work. If your microwave is not working or has stopped working, there could be a few reasons why. A microwave that is not turning on or is turning off by itself is usually caused by overheating or a low power supply. However, if your microwave doesn’t heat up at all, it could be in Demo mode.
You may click on this link for a troubleshooting guide regarding your concern.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may also check your warranty information by clicking on this link.
https://www.samsung.com/us/support/warranty/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144318366
^Mila
- Pros mentioned:Design
Happy family
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very modern microwave that looks great in the kitchen, especially with other Samsung appliances and matches well above a Samsung slide in range. The first thing we had to get used to was that there isn’t a traditional handle and the whole front opens. It’s weird because its different, but easy to get used to and I like how its minimalistic yet has a lot of different buttons for different modes. The top complaint I have is there isn’t one button that can be pressed to turn it on. In older microwaves I have had the ability to press 1 or 2 for 1 or 2 minutes and not needed to press start. With this one it does have a 30 seconds feature which is good for quick reheats. As far as microwaves go, this one has many features and modes to cook anything and is programmable based on the food you want to cook. I do wish that this had smart features as we have a SmartThings enabled range and fridge. It would be nice to see this in our SmartThings kitchen too but I suppose its something I wouldn’t use that much. I can get There is also a rack if you need to heat a lot of food at once, but I like the spinning plate to help the food be heated evenly. The capacity is huge and I cant imagine needing to heat something that wouldn’t fit. I typically use the microwave for reheating unless something can be cooked in the microwave from frozen, such as vegetables. I am happy with this purchase and will continue to recommend Samsung home appliances in the future.
I would recommend this to a friend - Pros mentioned:Design
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung appliances have consistently exceeded my expectations in terms of performance and innovation. From refrigerators to washing machines, their products showcase cutting-edge technology and sleek design. The smart features, such as remote control and integration with digital assistants, add a new level of convenience to daily tasks. The durability of Samsung appliances is notable, providing a sense of reliability that aligns with the brand's reputation. Whether it's the crisp display on their refrigerators or the efficiency of their dishwashers, Samsung has proven to be a reliable choice for those seeking modern, high-quality appliances that seamlessly blend technology with functionality.
I would recommend this to a friend Don’t buy Samsung Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were pleased with this purchase until the sensor failed within 18 months. We were sold on it because of the melt features and now we can’t use any of the features without getting a C-10 error code. Very disappointed! Our previous GE brand lasted 20 years with no issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you for bringing this to our attention, AnaF! The C-10 error means the microwave has an error with the gas/easy/PH sensor.
If you get an error code, service is pretty much needed, but first, please click on this link to do some basic troubleshooting:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145199095) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Does not heat after 20 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.STOPPED WARMING UP .. FOUND OUT ONLINE THAT IS VERY COMMON ISSUE WITH THIS PRODUCT TO DO THAT AFTER A YEAR WHEN THE GUARANTEE IS ALREADY EXPIRED,, IF THERE ARE SO MANY CASES OF THIS PRODUCT HAVING SAME PROBLEM, WHY SAMSUNG HAVEN'T FIX THE ISSUE?
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure you get the best value for your money. Let us help you improve the performance of your Samsung microwave.
Here is a link to "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
The below link is the user manual for your model. Turn the page 34 (Troubleshooting - The oven does not heat) for reference: https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145246316), which will help our team pull up your information.
Have a great day.
Melardo
JUNK
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working before two years. I took this junk to repair place and I paid $75.00 just to check the problem and they asked me $175.00 to fix the problem and I took it back home and left this junk for Garbage truck.
No, I would not recommend this to a friend- Pros mentioned:Design
Stopped working after a year and a half
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially loved this thing. Elegant styling, lots of space, power, and usable features. Unfortunately, just a couple days ago, it started making a weird noise and now won't heat anything. Incredibly disappointing given the price tag. Contacted support and was basically told to pound sand because I'm outside the 1 year warranty (which wasn't unexpected but still disheartening none the less). Maybe it was a lemon, maybe it wasn't. I personally would advise you to stear clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JTurn,
Thank you for your insight about our Samsung microwave. We apologize for the inconvenience of the microwave making a loud noise and not heating. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking these links for a basic troubleshooting guide:
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
To better assist you on this matter, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144833554) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stopped working within 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to use it and it stopped working. Haven’t had it for more then 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gwireman. I understand how frustrating this must be and would love the opportunity to discuss it further to see how we can make your experience better. Please reach out to us via any of the following options and reference ticket number 1139481770.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
- Pros mentioned:Size
Impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced a 17 year old microwave that was peeling. I love it is handless. It’s spacious inside and is much quieter than the old one.
I would recommend this to a friend Samsung for life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase for the money price cheaper than other big box stores. Quick install lower buttons a plus for my wife of 5'1"
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to use and has many functions. Heats food quickly and efficiently.
I would recommend this to a friend - Cons mentioned:Door
Door too big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The opening door is a little too big. We have a smaller kitchen and I didn't realize it would be such an inconvenience. But a bigger door isn't necessary. That's the only feature I don't like. But everything else works great
No, I would not recommend this to a friend - Pros mentioned:Appearance, Size
Nice microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very roomy inside for large plates. Very attractive microwave.
I would recommend this to a friend - Pros mentioned:Ease of use
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this microwave. Even heating, easy to use. Only reason for not giving five starts is that the latch broke, so the door has to be held in a certain position for it to work. Parts/labor are more expensive than the microwave when it was new.
I would recommend this to a friend - Pros mentioned:DesignCons mentioned:Door
SE Error~ Inoperable Unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I fell in love with the design and look, but BEWARE! I purchased this microwave August 2020, it arrived October 2020. The first issue I had was that after installation by the contractor, the door would not open all of the way because it was pushed all the way flushed against the wall. Fast forward, 1 year and 3mos, while cooking and using the exhaust fan, an error code SE displayed and now it's inoperable. I feel like I wasted my money and will NEVER purchase a Samsung microwave ever again! My previous GE microwave lasted close 5 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Monica,
Thank you for letting us know about the SE error code on your Samsung microwave. SE error code means Key short error.
I highly suggest checking the Samsung link below for the troubleshooting guide.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144971005.
Thank you for choosing Samsung and have a great day!
^Rainly
- Pros mentioned:Ease of use
Best Microwave we have purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave, large casserole reheated in less than 10. minutes. Cleans like a dream even the front glass cleans with just a little wipe. The front is so attractive it's like a mirror in my kitchen.
I would recommend this to a friend