Customer Ratings & Reviews

We bought all of our appliances together so they would match. Got the microwave home and it worked pretty well for about six months. But then it would randomly beep and put seven seconds up on the screen, asking me to "Push OK or Start". We would push the buttons, it would run the seven seconds and be fine....only to do it multiple times throughout the day and night. Samsung excepted our claim, we returned it, bought the same one hoping it was just the one microwave. With in five days, the new one was doing the same thing. I looked at the reviews more detailed, and there are many people who have had the same exact problem. Samsung does not seem interested in fixing the problem. There are not many options of other microwaves by the same brand and color....so we will probably by elsewhere.

Love it came in a day early I have bought all of my appliances at Best Buy

This microwave was suppose to replace my LG microwave however, it was shipped damaged and the door frame is slanted I tried microwaving my child's baby bottle and it sounded like a truck was in my kitchen. Best buy should have trained installers. He knew their was something wrong with the product, left the device at my house and said someone would call me to replace it. The pther reviews are definitely accurate.

Two stars just for the looks. This microwave is very “basic”. Most of the features like reheat, popcorn, etc don’t work properly. We have the entire set, range, fridge, and dishwasher. All very nice and good except for the microwave.

We have used the microwave moderately and right at the two year mark major problems developed. The fan kicks on by itself and doesn't shut off unless manually turned off. The timer turns itself on to seven and asks user to press OK like its been set when it hasn't been. For the cost of this item, it is very disappointing and even more discouraging after now researching I discover these issue have persisted on Samsung microwaves for some time now. Why there hasn't been a recall is beyond me and a questionable safety practice by the company. What if I was out of town for a week and the fan turned on? I was looking at Samsung TVs and will no longer consider one for purchase

Has lots of cooking and reheating modes. Like the "no handle" look.

It is good and powerful. We are happy with it. Satisfied

We got the previous version of this microwave, the MC17J8000CS, and have to replace it after three years. We keep getting the error code C-D0, which is “Control buttons are pressed over 10 seconds. Clean the keys and check if there is water on the surface around key. If it occurs again, turn off the microwave oven over 30 seconds and try setting again.” When it happened the first time, we unplugged and after several fits and starts, it eventually worked again consistently. This time, we’ve had it unplugged for four days and it has not worked. We are now shopping for another microwave and it will not be a Samsung.

This microwave (ME21R7051SS) looks really nice once installed, but that's about it. It is much slower to cook than my previous, 10-yr old Maytag. Very disappointed. It is also hard to see the food inside, because the inside is very dark and the window is very narrow to accommodate the controls. Another major flop is the fact that the kitchen timer cannot be used while cooking anything, and vice-versa!? If you start the timer, the cooking function is disabled. If you are cooking and push the kitchen timer button, nothing happens. What good does a kitchen timer do if it can't be used while actually cooking. I don't know what they were thinking...

This is the microwave we had selected to buy and Best Buy had the best price.

Having issues with unit. After about 8 minutes on high it makes a noise and power drops very low and doesn’t seem to microwave on high anymore. You have to let the unit cool down for about 10 minutes before it will even work anymore.

I bought this product over a year ago, at first it work wonderful and almost 3 weeks ago stop working. I call the geek squad for service since I have warranty for the product. The first technician came out and spend 10 min at the most and make an assessment with out dismounted the microwave of its place and said that he will order some pieces to fix it. One the prices arrived and the second technician came out and he was wonderful. He took his time and remove the microwave from his place opened the microwave and told me that the first technician should had opened the body of the microwave to Make the assessment and that since the first technician didn't assist the situation he will have to order some parts to make the microwave work again. Now we have a 3 technician coming out in a week to see if he can fix it. In the mean time I have to take time for work so they can come out to the house and nothing. Disaster of customers service and lack of empathy from the technicians.

Best buy has already replaced this unit twice. Overall, it is very slow to cook, and gets slower. I can no longer follow cooking instructions - I have to guess. Something as simple as a frozen muffin which took 30 seconds in my old microwave (and is the instruction cooking time) takes 50 seconds and sometimes is still half frozen. Over just a few months, cooking times have already increased.

Had to be replaced.. door was no good! It’s a average oven.. Installers said they had seen a lot of the problems with the door.

This is a great microwave. I love that it doesn't have a handle. It works great.

Great microwave, but stopped heating at 37 months of age...lucky I have Geek protection for 5 years...recommended!

I bought this because of its sleek look and the reviews were good. I have never been so disappointed. 1. It will NOT heat up the two plastic bottles of water I use every night, no matter how long I leave them in. Why in the world would it not heat water in bottles??? I can pour the water in a cup and it heats fine, but not in the plastic bottle. Even using the Cook-Liquid feature it won’t heat. Since I heat these every day, the microwave is worthless to me. 2. The controls, which are built into the glass, do not light up. We have to use a flashlight at night or turn on the overhead light. Why would they make controls you can’t see? 3. It does not have any quick keys, like touch 1-6 and it starts for 1-6 seconds. You have to hit 2-0-0-Start for it to run for two minutes. Our microwaves from 20 years ago had that! Even the “add 30 seconds” button requires you to hit start. Ridiculous. 4. It is NOT white, even though it is called “White Glass”. It is off white and looks dingy next to my white appliances. 5. The underneath lights are little circuit boards and not easily replaceable and they are stark white. They look ridiculous. I love my Samsung TVs but I will never buy an appliance made by them again.

Waste of money. The buttons had like a clear protective layer, not like the one you peel off but one that’s supposed to be permanent and it began to chip and peel after a month. The handle got wiggly and the bottom screen pops out CONSTANTLY!! After about a 2 years of use the whole entire microwave broke. It keep giving a “door” error. Upon googling it’s super common. Samsung doesn’t care bc it’s out of the one year warranty.

Beautiful microwave. We bought the entire bespoke appliance lineup. Weve had the microwave a little over a year and all of a sudden it stopped heating food. Ive tried checking settings, resetting, cant figure out what could possibly be wrong. Waste of money especially for a household that rarely uses the microwave.

Buttons are unresponsive, and there's no quick button like 1 minute and it just turns on or 30 seconds. The 1 mutton does 1 second so for 1 minute you would push 1,0,0, start and because the buttons are hard to press it can take 6-8 presses to start the microwave for 1 minute which should be 1 button. Even the 30 second button doesn't start the microwave you still have to push start so again because of terrible touch screen buttons 4-5 press's 30 sec, 30 sec , start. Imagine if I wanted 2 minutes are needed to add on a minute... The features they tried to build in are terrible also to 2arm up 2 hot dogs using the kids menu. Press kids, press 4 (if you memorized or press the arrow 3 times then press "ok" the press 2 for 2 hotdogs then press start. That's too complicated samsung. Microwave should be wave simpler and easier to use. Your not programing a rocket ship just warming up some food.