Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Samsung Garbage products.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes garbage microwave ovens. My first Samsung lasted 1year and broke down thanksgiving morning. My second over the range died after 4 years the day before thanksgiving. Do not buy this brand!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your experience matters to us. We would love to speak with you about the microwave and how we can assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146553904 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Google 7 second Issue First. Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I just bought this microwave. Best Buy was awesome. Now their replacing the unit because it randomly beeps. Google Samsung microwave 7 second issue or https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/Kitchen/thread-id/1842/page/22. 22 pages of the same issue. Samsung says to unplug it and private message us. So they can Hid the Issue. They will Not post the solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GreerFamily,
Thank you for bringing this to our attention. We appreciate you taking the time to share your experience with your microwave. I understand you're having an issue with your microwave as it randomly beeps. We are glad to hear that Best Buy will replace the unit and we do apologize for the inconvenience this may have caused you.
For your future reference, you can check this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you if your microwave is making unusual noises.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144624167.
-Noraina
Haunted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this microwave for 2 years and all of a sudden the number “7” likes to press itself with no one around. Have been woken up in the middle of the night with button being pressed. Worried microwave will start on its own when not home. HUGE hazard. Done research apparently no fix to problem? All seems to be temporary. Expensive microwave such a shame poorly made and no one can fix the issue.
No, I would not recommend this to a friendIt will start suddenly and
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the circumstance that is very common on the internet. This microwave will beep suddenly with 7s or 77s showing on the monitor. You can't tell when it will do like this, but it happens a lot for me at night. What's worse, if you go on a vacation for a few days, you will see this vent is WORKING when you come back home. Check the review on the internet but not only here.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave pressing buttons and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143245697. We thank you for being a part of the Samsung family. ^Brad
Did not last long at all!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave, and had it installed the end of December 2020 during a full kitchen remodel. It has already stopped working. Called Best Buy, gave them the error code shown on the door. Parts to repair are $370 plus $100.00 to repair. What a waste of money this item was. I do not recommend this at all! It's a total Throw away!
No, I would not recommend this to a friendGood for 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the microwave back in December of 2020. It worked great recently untill it didnt. Have the "SE" Error code and was able to fix it one time. Second time the microwave is done. The replacement parts cost almost as much as the microwave. Not buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can't even imagine what you are going through right now. We will offer our help in any way possible.
We recommend checking the resources below when you encounter an error code on your microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146625088), and it will help our team pull up your information.
^Rodel
No microwave to review still yet....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't write a review because after 2 install dates, i have still yet to receive microwave or a call telling me they not coming to install. I had to call both times so far to find out i had been lied to again. Customer service is absolutely terrible at best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
Turns on by its self
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave adout a year it started coming on by it's self. We hear random beeps .fan starts in the middle of the night. Went on line and found hundreds of complaints on same problems and so far samsung has not helped anyone . It sits there next to my samsung dishwasher that lasted about a year. I think it's time to rethink of my product of choice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeff,
We are glad to know that you are using one of our Samsung microwaves. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave that beeps and turned on by itself in the middle of the night.
I highly recommend clicking this link for future reference or guide:
Microwave beeping:
https://www.samsung.com/us/support/troubleshooting/TSG01001969/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144212899
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get microwave to fit my spot. Best buy had this in a open box Took the chance and bought it. Love the microwave.
I would recommend this to a friendWaste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like to use the stove under the microwave, then this is a WASTE of money! The steam from cooking with make the microwave malfunction. You'll need to pay more money to repair this about once a year.
No, I would not recommend this to a friendDon't buy Samsung Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this product. Only worked for 4 years. The control panel gets moisture from cooking. Definitely wouldn't recommend it.
No, I would not recommend this to a friendToo expensive for the quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great while it lasted - magnetron needs to be replaced after two years. I've had microwaves last a decade without issues. this microwave is way too expensive to have issues this early.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnyelyM,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146319945) to help our team pull up your information.
Have a great day,
-Ernest-
DO NOT BUY SAMSUNG APPLIANCES!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUYS SAMSUNG PRODUCTS! They die within 2 years. We have lost our dishwasher in less than a year, our fridge in 1.5, and now this piece of junk microwave. Literally any brand is better. They suck! The part that kills me is that we are still paying for these awful products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, CTGuy. We understand how frustrating it can be when an appliance doesn't work as designed. In order to better assist you and resolve all concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143783758) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Save your money and don’t buy this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this brand it is known that will broke after warranty expire , touch button very hard over all bad experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sam G,
We appreciate you sharing your overall experience with your Samsung microwave. Let us help.
Please see the link below for steps if the Samsung microwave control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147455999, which will help our team pull up your information.
^Rainly
Piece of trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave has stoped working in less than a month. Best Buy will not accept return after 15 days and Samsung doesn’t want to fix it sending me back to Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment about the experience you had. Let us extend our help.
Please see the link below for steps if the Samsung microwave is not working. You can select the nearest issue by clicking the radio button.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146895815, which will help our team pull up your information.
^Rainly
WOULD NOT RECOMMEND
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave makes a crackling/popping noise about 10 seconds into the time. This happens with or without food in the microwave. A new microwave is on the way but, of course, will not be here until after the holiday. This leaves us high and dry until then. Best Buy has not been of any assistance, other than to offer their apologies. VERY FRUSTRATED!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeremy! I would like to provide this link (https://bit.ly/2un8ASd) that can help you determine if the sound you heard is normal or not. ^Jecca
Excellent product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and service! We are very pleased.
I would recommend this to a friendDO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TOUCH PAD IS SKETCHY AT BEST, SWITCH FOR GOES OUT OF ADJUSTMENT & IT WILL START RUNNING, WITHOUT COOKING, AS SOON AS YOU SHUT THE DOOR
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We always prioritize getting you assisted, ClintC. Your product convenience always comes first.
To diagnose your microwave from self-starting, please utilize the recommended link below.
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#light-comes-on-after-closing-the-door
For added reference, kindly see this guide to help correct when the control panel isn't responding correctly.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If the "Child Lock" function is enabled, kindly turn to page 13 of the manual to have it turned off as other buttons will not respond.
User's Manual:
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145777246, to help our team pull up your information.
Have a great day!
^Chrystel
Is this microwave haunted?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a month. It has turned on randomly… by itself. doesn’t microwave anything, all we use it for is a vent for the stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Our top priority is for you to effectively use your microwave for efficient cooking, StephenB!
Please refer to this guide for citation to help you rectify your microwave from self-starting.
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
This additional link will help you diagnose your unit from not heating.
Microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If the "Demo Mode" function is enabled, kindly turn to page 12 to have it turned off and please go to page 34 regarding "The oven does not heat" for your reference.
User's manual:
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145774657, to help our team pull up your information.
Have a great day!
^Chrystel
Not good quality,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New magnitron less than 1 year old. Now it smokes of an electrical smell. I decided to get something new. Different brand.
No, I would not recommend this to a friend