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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3503 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 3,503 reviews
  • Rated 5 out of 5 stars

    Bit more noisy than my old GE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but a bit more noisy than my old GE and good value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks very sleek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it and it goes great right above my new side in range!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Goes with my stove and it’s a very efficient microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Reach Control Panel!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Microwave ever! Easy to reach control panel for everyone in the household except kids.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my microwave i really love the samsung bespoke family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave with range vents and led lighting very convenient .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung over the stove microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our Samsung microwave matches our refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good think I made the right choice with this microwave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love this microwave. And the fingerprint resistance actually works.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is microwave oven is great to have..its awesome and wonderful to have great quality And it looks great in my kitchen and I would recommend anyone to get this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and it came on time thanks it works wonderful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dissatisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with the Samsung brand name shifted. Very annoying. Since I pay an electrician to install it I have to remove and pay again for installation. I purchased all my major appliances from Samsung. Disappointed with the service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sleek look with awesome features and sensor cooking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as a microwave should. But besides that it’s just pretty!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself looked good but I can’t attest to how it works because it arrived extremely damaged. Since it is an open box item in like new condition, they could not send me a replacement so I have to go through the hassle of returning it to get a refund.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Reference Ticket Number: 1144756858

      ^Camille Samsung

  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Cheap quality panel

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has not been even 2 years. SE error code shows up and none of the control panel buttons are working now. It is out of warranty and the technician I called says it will take more than $600 to replace the door. I need to find another microwave now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jayaram,

      Thank you for your honest feedback, and we hope you are in good health. We are saddened that the control panel isn't working as intended for you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.

      I have shared Samsung links below that can help with your concern regarding the microwave (SE error code and control panel not responding).

      https://www.samsung.com/us/support/troubleshooting/TSG01110365/

      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      Please feel free to communicate with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144630766

      Leo Samsung

  • Rated 5 out of 5 stars

    Beautiful above a Samsung stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Microway great product great Samsung Great look

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to know that we have added something special to your kitchen with the sleek design of our microwave. Happy Cooking and welcome to the Samsung family. ^Cat Samsung

  • Rated 1 out of 5 stars

    Samsung warranty company is a joke

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wanna let people know that when u buy a Samsung appliance, and it get damage under the Samsung warranty is a joke!!! I got a microwave 6 months ago, for some reason the microwave stop working, I call Samsung to repair the unit and they send a technician to try and fix it, he couldn't fix it, so they order more parts and send another technician to try and fix it, he couldn't fix it either. Now they wanna order more parts to try and fix it a third time, I don't know if Samsung has in mine that we all have to work to make money and no be taking off for them to try and error their products problems on our work time. I never had this problem with anything of Samsung but for the first time I'm very disappointed, so i don't recommend Samsung to anyone else anymore.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AlmaguerD,

      We know that microwave provides convenience in preparing food. Let us help you with the microwave.

      Here is a link to help you if the microwave stops working. Please follow the steps and click the hyperlinks for further assistance.

      Samsung microwave is not heating or has stopped working.
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146527112 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Pros mentioned:
    Looks

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this stainless steel Samsung microwave for our newly remodeled kitchen and it looks beautiful. It works so good and warms up food very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This amazing microwave was perfect to go right over the stove works great

    I would recommend this to a friend