Customer Ratings & Reviews

got a good deal on my fridge more than 70% off. worked fine no issues got $100 gift card for purchasing

We love it so far. We did find out that the panels take forever to get to us if you want them for free so we ended up buying them after getting it delivered.

Perfect for little one. He just grabs what he wants

Love this beautiful frig. Love everything so far. I finally completed my kitchen appliance purchases.

Best fridge! You lose a little space with the dual freezer doors. But love the look. Takes time to get used to the ice trays.

Very happy with Bespoke Refrigerator. It defines a new generation of custom style that you can change with the style you like. Waiting for led panel where we can customize our own color.

Lovely fridge. I really like the design and how accessible this fridge is.

First, the good: I like the flex concept, where you can decide whether the bottom right quadrant of the fridge can be used as either a freezer or a refrigerator. My family tends to mainly eat fresh food so we have very little use for much freezer space beyond vodka storage and ice cream. Now the bad: First, I purchased this a month and a half ago. It was delivered quickly, but the installers refused to install the custom panels, saying that they didn't have any experience with it. They told me to call Geek Squad and schedule a "special team" to come and install the panels. I called and did as asked and they scheduled this "special team" for the following week. The following week came and 30 minutes before their scheduled arrival they called me and cancelled. Why? "We don't have anybody who knows how to install the panels". But I thought you were the special team? "What special team?" I call back again and they said "oh so sorry, this time we will add a note about it". Shouldn't they have done that before? OK, another week goes by and the fridge still has no panels. But they couldn't possibly screw it up again, could they? They did! The next time they were a flat-out no-show. I called to find out where they were after they missed the timeframe and they said they were running late and were an hour away. This was at 6pm. But OK, I can wait until 7pm if it means it's finally done. 7pm comes and goes. At 7:30 I call back, by 8pm I get in touch with someone. I ask what's going on. They said they decided to cancel. Would you like to guess why? That's right! They realized that had nobody who knew how to install the panels! So what is their solution after blowing three appointments in a row? This is not a joke, they recommended that I make an appointment every week and eventually someone should come who has experience. That's it. That's their solution. Keep taking time out of my life week after week and hope one day someone will come. That's clearly unacceptable. They said they would offer me a gift card for my troubles, but only after they installed the panels, and who knows when that would happen? Eventually someone did come, a month and a half later, but they had no experience with installing the panels and was basically just trying to figure it out on the fly. So a month and a half later, they promised me a gift card for taking FOUR days off to get a fully assembled fridge. So where is the gift card? "I'm sorry sir, we have no notes about you being entitled to one" I will never buy an appliance from Best Buy ever again. Oh, and the thing is a lemon too. Already the light won't come on consistently when we open the door and the water container won't refill consistently. I scheduled a service call to have someone take a look at it, but if they can't even put panels on the door, there's very little hope of a satisfactory solution whenever they do come. Finally, this is the fourth time I've written this review and the other three times the review has somehow disappeared. It makes me wonder what the real rating of this fridge it.

This FRIDGE has been awesome! Works great and is just plain cool to look at!

Fridge came in damaged. Customer service dropped the ball. Fridge is very nice, works great. Would be happier if it didn't come in damaged.

Gorgeous looking fridge that goes so well with my new blue cabinets. The thin door that gives access to everyday use items as well as auto fill pitcher and water dispenser is very practical and convenient. Door shelves are also very practical and big for storage. The inside shelves allow to store large size items. There are only two drawers in the fridge but there is an option to turn one side of freezer into fridge temp which will make up for that storage. Downfall is nice panels get finger prints very easily. BUT BEWARE: due to thick door hinges you need to have ample room (2.5-3 inches) on both sides of the fridge or the doors wont open.

Loveee my fridge , everyone is so amaze on how nice it looks. And keeps everything really cold.

Nice, it beautiful design by Samsung. I would recommend to my friend

Great Samsung it’s doing great product it’s nice you can change the color

Just got this refrigerator a few weeks ago but so far we love it. It seems so much bigger than it is. Love the flex area and the self filling water pitcher.

So far we love our new Samsung bespoke and the different panels

I love this fridge! It is beautiful, high quality, and has so many good features. The beverage center is perfect, and we use it all the time. I love the auto-fill pitcher. I love the two lower freezer sections. The drawers are so usable, and no more big bins that make it hard to see what you have. I could not be happier about buying this fridge!

Love the fridge. I have had it for about 6 months and no complaints.

It is an amazing refrigerator with options to customize door panel colors to make kitchen more beautiful. I am happy with my purchase.

The bespoke products are excellent from Samsung it provides you with so many options