Customer Ratings & Reviews
- Model:
- RF23BB86004MAA
- SKU:
- 6493522
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
So excited
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so incredible to open up your fridge and know what’s in it and to have it organized and be a beautiful part of a kitchen.
I would recommend this to a friendBespoke refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was concerned about going from a 28 cubic foot to 23. But we’re doing just fine. We love our new refrigerator!
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice nice nice nixe nice nice nice nice nice nice nice
I would recommend this to a friendSam d ung Bespoke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. Good design.nice icemaker and warer dispencer.
I would recommend this to a friendMy Bespoke Samsun. Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent merchandise and service . It was a pleasure visiting Best Buy
I would recommend this to a friendTERRIBLE CUSTOMER SERVICE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator to replace a 12 year-old Samsung refrigerator. The first refrigerator that was delivered after install and set up had an error code that cannot be cleared. It was finally deemed that it was defective and they would need to deliver another one. The second refrigerator that arrived is having freezing issues. We had a Samsung Repair specialist come out to inspect and we assumed make the repairs needed. But unfortunately, almost 3 weeks later we still have no resolution and no update from Samsung. We have also had intermittent issues with the auto fill water container. Sometimes it fills up and sometimes it doesn’t. Once again still no resolution from Samsung. I would strongly recommend choosing another brand for your refrigerator needs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Woods21, we understand the frustration you felt, as it's been three weeks and still you do not have any update on your repair. We want to speak to you directly to provide an update on your repair.
I have also shared this link to help you troubleshoot the issue with your autofill pitcher. Please click on the embedded word.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149222382) to help our team pull up your information.
Have a great day.
^Camille
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator… very modern and the water system is absolutely amazing
I would recommend this to a friend- Pros mentioned:Overall performance
Good fridge, awful customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be clear, the fridge itself is great. What was an absolute nightmare was dealing with best buy customer and delivery service. My delivery date was inexplicably delayed 2x with zero explanation. I was being sent texts up to several hours before my delivery was supposed to arrive telling me to prepare for my delivery. I ended up living without a fridge for over a month. Customer service was frustrating to speak with, as everyone I spoke to gave me different (mis)information. I was promised a gift card as a concession for living weeks without a fridge, but that never happened. Now dealing with similar levels of miscommunication and delay for a tv I ordered. Never buying from here again. Save yourself a massive headache and order from elsewhere
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
New fridge after 15+ years with previous one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and quiet. The metal cooling instead of air blower works really well. Very happy so far.
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator! The only downfall is ice falls behind the drawer.
I would recommend this to a friendGreat and nice product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with the refrigerator! It works great and now we have one with the right size for the family, I recommend it. It is great.
I would recommend this to a friendLove the way it looks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be the best refrigerator that we have owned.
I would recommend this to a friendLove Best Buy in Spanish Fort!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this fridge. The installation team was very professional. I use best buy for all my appliance and computer needs!
I would recommend this to a friendAmazing refrigerator from an amazing store
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting on my refrigerator for delivery. Waiting to get my hands on this fabulous gadget
I would recommend this to a friendGreat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge! Delivery was fast and friendly. Sales guy at Best Buy was knowledgeable and friendly. Highly recommend this fridge
I would recommend this to a friendBeautiful refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this refrigerator. Roomy and i like its appearance
I would recommend this to a friendBeautiful fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge we bought the white panels, it's so nice to just wash off glass and booty have too worry about scratches.
No, I would not recommend this to a friendTerrible customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge delivered broken (left hinge is pushing down on the middle drawer and doesn't close unless you lift the entire left door. Compounded was the fact that from top to bottom, customer service has failed me. The installer did not bother to unwrap the fridge, and we were left to discover the issue with the fridge. Customer service has then done everything in their power to make this exchange/return as painful as possible. I was told a delivery to exchange the fridge was in place, and when the day came, I called and to my surprise, nothing was scheduled, despite a case number being assigned. My delivery is now off by a whole week because customer service has failed to deliver multiple times now. I've had to chase customer service down constantly to get updates and its incredibly disappointing to have gone through this process. I wouldn't recommend getting appliances from best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Beautiful and functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this fridge. It is beautiful and has so much room. We love all the fun features.
I would recommend this to a friendModern & Sleek
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator! The panels are modern and the color options are so nice! The counter depth is perfect for a small kitchen.
I would recommend this to a friend