Customer Ratings & Reviews
- Model:
- RF23BB86004MAA
- SKU:
- 6493522
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
The perfect fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, excelent and easy to clean, good interior space
I would recommend this to a friendGood fridge, bad delivery service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great, delivery was a nightmare, once finally delivered it is very good.
I would recommend this to a friend- Pros mentioned:Ice maker
Not bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly small space inside. Ice bites are nice. Beverage center pitcher is handy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for any inconvenience if the refrigerator space doesn't meet your expectation. We understand that your fridge plays a critical role in your family's diet. The larger the family the larger space needed to store the entire family's food. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23BB8600QLAA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144651413
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and quality. Love the look of my new fridge
I would recommend this to a friendBeware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new from samsung.com left door hinge bent. Samsung gave me the runaround and told me its not there problem and they refuse to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about the hinge's condition. Let's extend our assistance, Drew.
We would like to speak with you to assist you further with your refrigerator. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147599203, to help our team pull up your information.
Have a great day!
^Chrystel
very nice fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the no handle look, the beverage drawer is a plus!
I would recommend this to a friendKitchenupdate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this look! Perfect addition to my kitchen update
I would recommend this to a friendRecommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item, very happy with quality and very quite
I would recommend this to a friendAttractive and well laid out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I love the look. I hate having to use the app to change the temperature though.
I would recommend this to a friendI regret the purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The latch to the door broke within a few months of buying it. Samsung is NOT covering it under warranty. So now the door wont close. I regret this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cooling performance will be affected if doors are not closed properly in Samsung refrigerator. Let us help you with this, BenM.
If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
To replace your refrigerator's parts, you may visit https://www.samsungparts.com/Default.aspx and search for your refrigerator's model code. All available parts will appear, and you can purchase what you need.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23BB860012AA
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145447078) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design of this refrigerator is a good idea, but if you are in a house it's too small.
No, I would not recommend this to a friendSamsung bespoke refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased, waiting for the delivery in September to experience the actual product.
I would recommend this to a friend- Pros mentioned:Design
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it it is a good brand and i like the design
I would recommend this to a friendBrand response from Samsung
Posted .Hello Brhmr, We appreciate you taking the time to leave us a review on your new device. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777388
Have a great day.
Melardo
Terry
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to meet expectations but will know better after a few months of use.
I would recommend this to a friendFrig review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ordered the wrong parts and ending up needed to replace the frig since parts were unavailable
I would recommend this to a friendBrand response from Samsung
Posted .IreneC, thank you for choosing Samsung for your refrigerator needs. We are saddened to hear your fridge was replaced because they sent out the wrong part, and the needed part was unavailable. We look forward to working with you in the future.
Have a great day.
^Camille
An updated refrigerator with wifi.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice replacement for a previous a black Samsung. We a chose stainless a finish this time. Nicely organized with great features.
I would recommend this to a friendDead After Five Month
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this fridge now for exactly five months and it has died. Have lost everything in the fridge and freezer. Two calls to Samsung have now sucked up over an hour of time and still now closer to resolution. Nothing like spending near $2,500 for something that worked for five months. First Samsung product, and likely the last after this experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Scalba, we understand the importance of a working fridge. We would like to speak with you directly to gather more information about your fridge, including the reason it stopped working and your experience with the support you received.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150352891) to help our team pull up your information.
Have a great day.
^Camille
Gift card was not sent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was not cooling when arrived so we asked for an exchange which we got after 7 days. We hauled away our old fridge so my food from the freezer got wasted. I filed an inconvenience compensation which agreed to give as a gift card but it has been more than one month that we have not received the giftcard
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung products this one did not disappoint!
I would recommend this to a friendCheap build quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is not good for price. Feels cheap and plasticky and flimsy. The 4 door Flex model is much better. Poor storage space with tight compartments on door that barely fits typical bottles like salad dressings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maximizing refrigerator space is important in every household, JasonBB. Let's gather the information needed to optimize the fridge's space.
The link below will help you load the refrigerator effectively to utilize the space in your fridge. Please select the topic that piques your interest so that you can learn more.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148535311) to help our team pull up your information when you message us.
Have a great day,
-Ernest-