Customer Ratings & Reviews
- Model:
- RF23BB86004MAA
- SKU:
- 6493522
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice maker
New refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator. We love that it makes two different sizes of ice!
I would recommend this to a friend - Pros mentioned:Internal space
Lots of storage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great a lot of room to store your food. The water pitcher inside fridge leaks a little while pouring water into your glass.
I would recommend this to a friend - Pros mentioned:Overall performance
Kathy Shultz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Exactly what I needed and functioning perfectly
I would recommend this to a friend - Pros mentioned:Ice maker
New fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek outside features. Enjoy the beverage door & ice maker.
I would recommend this to a friend Don’t buy protection plans with Best Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy the protection plan from Best Buy, they won’t cover issues with your refrigerator, they will just have you loose time and money. Currently they want me to deal with Samsung directly because they don’t want to exchange and can’t fix the problem, I’m been dealing with the repair and exchange department and no one can step up and do an exchange for a new refrigerator, they’re now just waiting on Samsung to cover parts and labor to repair it. I don’t know why Best Buy are selling protection plans and not covering issues with the product they are selling. I bought the refrigerator with Best Buy not Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your concerns about claiming an exchange through our protection plan.
Have a great day.
-John
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the beverage door, the ice machine is pretty quiet.
I would recommend this to a friend- Pros mentioned:Overall performance
Best Frig Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product at a Better than Fair Price Point
I would recommend this to a friend Best Buy Delivery Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the refrigerator, but have not had the pleasure of using it. I ordered it three months ago with the assurance it would be delivered before Christmas and it has been delayed three times. The latest is no delivery until mid February and that is after confirmation for delivery on January 28th. I have now cancelled my order since there is no way to know if I will ever see this appliance.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Disaster delivery. Dud fridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first delivery of the fridge was a disaster. The delivery guys dropped it from their truck, damaging it. The replacement fridge arrived some days later. It was plugged in, but never worked. It was a dud. We cancelled the order and bought a fridge from Lowes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your fridge needs. We are saddened to hear that you need to cancel your order and purchase your fridge from a different retailer, as the first one you got was damaged and the replacement one you received is not working. We look forward to working with you in the future.
Have a great day.
^Camille
Second try on this refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The internal waterline of the refrigerator failed after 2 weeks, flooding the kitchen and basement. Best Buy has replaced the refrigerator with the same product. Waiting to see if it works okay.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Darron,
We understand your disappointment with your previous refrigerator that is leaking. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149877954) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Read reviews
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy reviews made this sound like a good fridge. But consumer reports did not. We ordered but canceled before delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your valuable insight into the product is important to us, Bart. We would like to share the specification of this product for your future reference.
Specification sheet link:
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF23BB8600_V9.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145447142) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung - Bespoke 23 cu. ft. Counter Depth 4-Door
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks very nice but does not have much space which is an inconvinience for a family of 5.
No, I would not recommend this to a friendAwesome fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic fridge! I only have two complaints the top dorr hinges go about 6 inches back (had to do minor trim work to get it in our cavity) and you cant put a bittle of beer in the beverage center. Cans fit fine, but bottles are a no go. Otherwise i live it! Would highly recommend!
I would recommend this to a friendFridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hit Best Buy when I buying a fridge they said they will install new water line but when they delivered they broke that promised and they said they are not doing even they wrote it down in my receipt and in account but they said no it was went wrong why?? Then I told them ok it is almost more then a moth return it they said no because it is over return policy, I told them that you toke long time not me?? But they didn’t do that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to learn more about this experience with this transaction and address any other issues you may have.
Have a great day.
-John
Bad Job
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need everyone to know that Best Buy is irresponsible, I have been waiting for more than 3 months for a refrigerator that arrived yesterday, and it never arrived, let them know that I am going to give them a bad review with all the websites, they are disrespectful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you need further assistance with the order.
Have a great day.
-Ernest-
Refrigerator Broke 3 Times within a Year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our refrigerator was delivered January of this year and broke 3 times between Oct and the end of November. Samsung came out to replace the compressor twice. The 3rd time we have lost faith and just requested a refund. I am very disappointed because I thought Samsung was top of the line- I guess we got a bad one though. I am glad we hadn't bought the panels for it yet.
I would recommend this to a friendBrand response from Samsung
Posted .We understand it can be disappointing every time your fridge breaks, LeahB. We want to speak with you directly to offer support in following up on your fridge's refund.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147659047, to help our team pull up your information when you message us.
Have a great day.
-John
Takes 2 month for delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can I review an item I paid for on 6/23/2025 and 2 days later I'm notified that won't arrive before 8/22/2025?
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Horrible Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work out of the box, displays Error 23C, 71C and 72C and needs a serviceman to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Nice Addition to our Kitchen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving this fridge so far!! We’ve had it for a few weeks. It showed up with a damaged door…But Best Buy made it right and they sent out a new one. Happy with this purchase!
I would recommend this to a friendStill cooling with dents
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived damaged and and apparently their is no tech in this area for this brand and model. Approximately a 6 week wait for the replacement fridge. At least the damaged one is keeping “it’s cool”. Haha
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo