Customer Ratings & Reviews
- Model:
- RF23BB86004MAA
- SKU:
- 6493522
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this frig. Ice has not dispensed twice. Freezer froze up couldn’t open door
No, I would not recommend this to a friendBrand response from Samsung
Posted .every household. We are here to help.
Below is a link to help you diagnose why the ice dispenser stops dispensing ice. Please click on the embedded word and watch the video included.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
If your freezer is frozen and you cannot open the door, here is a guide to assist you.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147223508) to help our team pull up your information.
Have a great day.
^Camille
Bad Quality Control and Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this model and it fits my kitchen well. However, the Best Buy quality control is very concerning. I went to store and saw the open box deal. The Best Buy employee promised the open box items are checked by Best Buy and should function no problem as a new one. However, it is not true. I got my delivery on 11/7. Since then, my fridge is not cooling and my freezer is getting warmer and warmer. Now it’s 72 degrees. The makes a lot of noises and the control penal is not working. It is a damaged fridge. I called the customer service the on 11/7 and chat with the customer service multiple times. The earliest appointment for technician is on 11/17. My old fridge were hauled away and my food went bad the next day. I am unable to reach the back of fridge and unplug the power. It keeps making loud noice and wasting electricity. Also, I have no place to store groceries. I trusted Best Buy and purchased the Best Buy Totaltech membership for extras $200 for this item, and it seems not worth it. Best Buy sales this damaged item and unable to fix it immediately. Very disappointed to this experience. Return for full price can’t cover my lost.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MMie,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-Angelica
- Pros mentioned:Beverage center
Great Recommendation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was recommended to us by the Best Buy Sales associate. Great recommendation.
I would recommend this to a friend - Pros mentioned:Ice maker
New refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator. We love that it makes two different sizes of ice!
I would recommend this to a friend Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the frig and the look. But I had a problem the first week. A loud noise that is heard 50 ft away and over other noises in home. I notified Best Buy was told have to deal with Samsung. They have sent a tech still no resolution. I feel Best buy should have dealt with it or changed since it was soon after purchase. Frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .We put in all possible efforts to ensure that your fridge operates at its best, ReneeD. Let's get this taken care of.
Suppose your fridge makes a loud noise. Click the resources below for assistance. Browse the hyperlinks and watch the instructional video for tips.
Understand the noises coming from your Samsung refrigerator (please choose the best that describes what you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147116189, to help our team pull up your information when you message us.
Have a great day.
-John
Water Filter Replacement a DISTASTER
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water filter replacement is a disaster. First, you have to pull out the fridge to turn the water off. Then when I put the new one it, it leaked all over the floor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the inconvenience of dealing with a leaking refrigerator, EdwardM. Let us help.
Below is a troubleshooting link to help when the refrigerator's water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148445343) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Internal space
Lots of storage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great a lot of room to store your food. The water pitcher inside fridge leaks a little while pouring water into your glass.
I would recommend this to a friend Too late for delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received yet , the date for delivery was postponed to a very late date, Im very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Kathy Shultz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Exactly what I needed and functioning perfectly
I would recommend this to a friend Total Protection Erro
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Total Protection plan at Best Buy. Our refrigerator was covered for two years which we paid the yearly fee. However an email was sent by Best Buy to us and ended in our spam box. We found it two days after the set extended date of 3/1. Spoke to customer service and geek squad store and what I was told was level 3 supervisor. No one can really help here now since the coverage expired. We hope some one higher can reach out to us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you need further protection plan assistance.
Have a great day.
-Ernest-
- Pros mentioned:Ice maker
New fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek outside features. Enjoy the beverage door & ice maker.
I would recommend this to a friend Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the beverage door, the ice machine is pretty quiet.
I would recommend this to a friendDon’t buy protection plans with Best Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy the protection plan from Best Buy, they won’t cover issues with your refrigerator, they will just have you loose time and money. Currently they want me to deal with Samsung directly because they don’t want to exchange and can’t fix the problem, I’m been dealing with the repair and exchange department and no one can step up and do an exchange for a new refrigerator, they’re now just waiting on Samsung to cover parts and labor to repair it. I don’t know why Best Buy are selling protection plans and not covering issues with the product they are selling. I bought the refrigerator with Best Buy not Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your concerns about claiming an exchange through our protection plan.
Have a great day.
-John
- Pros mentioned:Overall performance
Best Frig Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product at a Better than Fair Price Point
I would recommend this to a friend Read reviews
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy reviews made this sound like a good fridge. But consumer reports did not. We ordered but canceled before delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your valuable insight into the product is important to us, Bart. We would like to share the specification of this product for your future reference.
Specification sheet link:
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF23BB8600_V9.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145447142) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung - Bespoke 23 cu. ft. Counter Depth 4-Door
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks very nice but does not have much space which is an inconvinience for a family of 5.
No, I would not recommend this to a friendBest Buy Delivery Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the refrigerator, but have not had the pleasure of using it. I ordered it three months ago with the assurance it would be delivered before Christmas and it has been delayed three times. The latest is no delivery until mid February and that is after confirmation for delivery on January 28th. I have now cancelled my order since there is no way to know if I will ever see this appliance.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Awesome fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic fridge! I only have two complaints the top dorr hinges go about 6 inches back (had to do minor trim work to get it in our cavity) and you cant put a bittle of beer in the beverage center. Cans fit fine, but bottles are a no go. Otherwise i live it! Would highly recommend!
I would recommend this to a friendDisaster delivery. Dud fridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first delivery of the fridge was a disaster. The delivery guys dropped it from their truck, damaging it. The replacement fridge arrived some days later. It was plugged in, but never worked. It was a dud. We cancelled the order and bought a fridge from Lowes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your fridge needs. We are saddened to hear that you need to cancel your order and purchase your fridge from a different retailer, as the first one you got was damaged and the replacement one you received is not working. We look forward to working with you in the future.
Have a great day.
^Camille
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hit Best Buy when I buying a fridge they said they will install new water line but when they delivered they broke that promised and they said they are not doing even they wrote it down in my receipt and in account but they said no it was went wrong why?? Then I told them ok it is almost more then a moth return it they said no because it is over return policy, I told them that you toke long time not me?? But they didn’t do that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to learn more about this experience with this transaction and address any other issues you may have.
Have a great day.
-John