Customer Ratings & Reviews
- Model:
- RF23BB86004MAA
- SKU:
- 6493522
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a refrigerator Gets the job done keeps food cold
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There, We appreciate you taking the time to leave us a review on your new device. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777535
Have a great day.
Melardo
Disappointed in back order of bespoke panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No knock against Best Buy. Huge disappointment in Samsung, of the four colored panels which we selected two of the panels are on back order. The delivery was to occur in April of 2024, now it is scheduled for June. They asked if we wanted the Refrigerator delivered without all the panels, heck no. Don't sell what you don't have.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
It saddens us to know that you had to experience this. To better assist you with the delivery, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
GREAT looking Fridge, poor availabilty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy you made this a a Black Friday deal. I came to your store and purchased and was told it was in stock. But the panels from the door would not be here until Feb 2024. You have changed my delivery 3 times and now the fridge will not be here until Feb 27th 2024. And part of the BESPOKE line is now on Clearance. Clearance and back orderED feels like I have to order a different fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience purchasing one of the refrigerators.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is just not good. Do not spend the money on a samsung product Literally get anythibg else It cracked on its own within a month of purchase Ice comes out whenever. It just sucks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nana, we know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
If you have concerns with your ice dispenser, here is a guide to help you. Please choose from the option provided that best describes the issue you have. Kindly click on the embedded word and watch the video if one prompts.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance with your fridge cracked part, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147897349) to help our team pull up your information.
Have a great day.
^Camille
Fabulous Fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this refrigerator! Counter depth still gives us a ton of room! Great design with ice options too!
I would recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, water pitcher failed and purchase lots of filters just for water
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike, we understand the importance of a reliable fridge at home. Allow us to help.
Here is a guide to help you troubleshoot your issue with the auto-fill pitcher. Please click on the embedded word.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149124519) to help our team pull up your information.
Have a great day.
^Camille
Not impressed with the service installers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water pitcher part of the system doesn’t work. It does not fill the pitcher. I’ve followed the instructions but does not work
No, I would not recommend this to a friendBrand response from Samsung
Posted .A water pitcher is one of the most used parts of the refrigerator, MikeB. Let us help with what you're experiencing!
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. But if your pitcher's not filling, the solution could be as simple as turning the setting on.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
The AutoFill water pitcher will stop filling if it detects a leak and will make the icon on the panel blink until the issue is resolved. In most models, this can be fixed by removing the pitcher, allowing the compartment to drain, and then drying it down.
Leaks from the Autofill water pitcher:
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
You may also check pages 49-51 of the user manual for more information about filling the water pitcher.
https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf
I've also included a guide to fill the water pitcher in your Samsung fridge automatically.
https://www.samsung.com/us/support/answer/ANS00062328/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145700246) to help our team pull up your information when you message us.
Thank you!
-Angelica
Great Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is really easy to set up, and the counter depth really saves space.
I would recommend this to a friendSAMSUNG BESPOKE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Bespoke Fridge. Works well with SAMSUNG APP as well to monitor
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Love the beverage center. Live the middle drawer!
I would recommend this to a friendBest refrigerator ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the ultimate fridge! So much space and very simple to use!
I would recommend this to a friendNo fridge delivery yet hopefully 3rd try will work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to review I have not been able to see it yet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update on your delivery.
Have a great day.
-Ernest-
Really Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Really unprofessional that sale it without.today I’m still have problem with this Refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JorgeC,
We would like to assist you further with your concern. Kindly let us know more about the refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147531848) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel is incomplete. Their customer service number sucks. Refrigerator came incomplete and still not complete. They keep re scheduling delivery and second drawer from refrigerator does not even cool down. Worse
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your overall experience with one of our Samsung refrigerators.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Delays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we purchased the refrigerator we were given a delivery date of 8 May. It has been delayed twice and is scheduled to arrive 2 June. We should have been told at the start there could be delays.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Ms
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator, but it looks pretty ugly in my kitchen. It has no glass panels. They are all on back order until the end of September. Not good!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good refrigerator. You just can’t get panels for it. I’ve been waiting. Over 3 months and still don’t have all my panels yet. VERY disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesK,
We would love to help you with your refrigerators panels and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145996620 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Don’t buy best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived in bad conditions Won’t refund me my money in full
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how frustrating it is to receive a damaged product, Sergio. We'd love to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Dented and not fixed yet - Best Buy issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered dented. Been a month and still not fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK without panels panels were supposed to be in within two weeks now they’re telling me two months! It looks absolutely awful walking in my house
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of your experience purchasing your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica