Customer Ratings & Reviews
- Model:
- RF23BB86004MAA
- SKU:
- 6493522
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel is incomplete. Their customer service number sucks. Refrigerator came incomplete and still not complete. They keep re scheduling delivery and second drawer from refrigerator does not even cool down. Worse
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your overall experience with one of our Samsung refrigerators.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Delays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we purchased the refrigerator we were given a delivery date of 8 May. It has been delayed twice and is scheduled to arrive 2 June. We should have been told at the start there could be delays.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Ms
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator, but it looks pretty ugly in my kitchen. It has no glass panels. They are all on back order until the end of September. Not good!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good refrigerator. You just can’t get panels for it. I’ve been waiting. Over 3 months and still don’t have all my panels yet. VERY disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesK,
We would love to help you with your refrigerators panels and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145996620 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Don’t buy best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived in bad conditions Won’t refund me my money in full
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how frustrating it is to receive a damaged product, Sergio. We'd love to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
No item received ?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No item received . No any communication via phone or email till inquary on the delivery date .dissapointed avoiding this site for appliances better choose lowes or home depot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Bestbuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Bestbuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144938592
-Trisha-
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK without panels panels were supposed to be in within two weeks now they’re telling me two months! It looks absolutely awful walking in my house
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of your experience purchasing your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Dented and not fixed yet - Best Buy issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered dented. Been a month and still not fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Water damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator works as expected. The installation by Best Buy, however, caused severe water damage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss the water damage done during the installation of the unit.
Have a great day.
-Ernest-
Water everywhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and set up 8/4, on 8/5 water all over kitchen and all over the refrigerator itself called best buy for help can't come out until 8/8 Thanks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LongTImeBruceFan!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator is leaking. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Water Leaks in a Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001852/.
You may also refer to this link about "How to Prevent and Stop Water Leaks from your Refrigerator": https://www.youtube.com/watch?v=uU6XADBosVo.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF23BB8600QLAA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144770037
Have a great day.
Melardo
It’s good but we received the wrong one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but we received the wrong one. The seller agent was not well trained.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Open Box Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was an open box item but, the refrigerator did not cool at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for purchasing our Samsung product, GretaG.
We understand the importance of the refrigerator in our daily needs.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Received damaged item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the refrigerator was delivered, it came with damaged doors
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about the unit getting replaced.
Have a great day.
-John
Pitcher Water Dispenser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need a service tech to figure out why the pitcher water dispenser doesn’t work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day!
Let us help you get your water dispenser to work with few simple steps.
When it comes to your water dispenser, you'll want to make sure everything is in working order; otherwise, it may not dispense properly. Please visit these links for assistance.
Water does not dispense at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
How to fix your refrigerator's water dispenser:
https://www.youtube.com/watch?v=XR86_O-ZfFA&t=1s
There's nothing more refreshing than a glass of nice, cool water, and having a pitcher full of it ready to go is quite handy. If your pitcher's not filling, the solution could be as simple as turning the setting on.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
The instruction specifics in turning on the Auto water pitcher can be found on page 40 of the user manual:
https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145262841) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Geek squad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was a bust thru did not do anything I was told would happen
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Beverage center, Design
Bespoke 23cu ft fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sleek look of this. Water is inside the separate door on the left, allows access to the water pitcher as well as a dispenser. Top drawer can be freezer or fridge, your choice.
I would recommend this to a friend Beautiful Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a nice Refrigerator. good quality refrigerator . Love the glass panels. though all of the supposed colors are NOT available. great design with plenty of space
I would recommend this to a friendGreat delivery service and quality product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best delivery service ever! They took off all the plastics and foams and put everything in ready to use condition for us. They really took their time to make sure we have the best experience.
I would recommend this to a friend- Pros mentioned:Internal space
Great Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is great. Glass doors are a lot easier to clean vs. Stainless steel. Beverage drawer is really handy. We have the counter depth version and it has plenty of space. Nearly silent in operation
I would recommend this to a friend Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its great, we love it. The door within a door is fantastic. Dule types of ice, and a scoop! The middle drawer is a great touch.
I would recommend this to a friend