Customer Ratings & Reviews
- Model:
- RF23BB860012AA
- SKU:
- 6493532
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
An updated refrigerator with wifi.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice replacement for a previous a black Samsung. We a chose stainless a finish this time. Nicely organized with great features.
I would recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung products this one did not disappoint!
I would recommend this to a friendCheap build quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is not good for price. Feels cheap and plasticky and flimsy. The 4 door Flex model is much better. Poor storage space with tight compartments on door that barely fits typical bottles like salad dressings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maximizing refrigerator space is important in every household, JasonBB. Let's gather the information needed to optimize the fridge's space.
The link below will help you load the refrigerator effectively to utilize the space in your fridge. Please select the topic that piques your interest so that you can learn more.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148535311) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Frig review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ordered the wrong parts and ending up needed to replace the frig since parts were unavailable
I would recommend this to a friendBrand response from Samsung
Posted .IreneC, thank you for choosing Samsung for your refrigerator needs. We are saddened to hear your fridge was replaced because they sent out the wrong part, and the needed part was unavailable. We look forward to working with you in the future.
Have a great day.
^Camille
Dead After Five Month
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this fridge now for exactly five months and it has died. Have lost everything in the fridge and freezer. Two calls to Samsung have now sucked up over an hour of time and still now closer to resolution. Nothing like spending near $2,500 for something that worked for five months. First Samsung product, and likely the last after this experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Scalba, we understand the importance of a working fridge. We would like to speak with you directly to gather more information about your fridge, including the reason it stopped working and your experience with the support you received.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150352891) to help our team pull up your information.
Have a great day.
^Camille
Bad Quality Control and Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this model and it fits my kitchen well. However, the Best Buy quality control is very concerning. I went to store and saw the open box deal. The Best Buy employee promised the open box items are checked by Best Buy and should function no problem as a new one. However, it is not true. I got my delivery on 11/7. Since then, my fridge is not cooling and my freezer is getting warmer and warmer. Now it’s 72 degrees. The makes a lot of noises and the control penal is not working. It is a damaged fridge. I called the customer service the on 11/7 and chat with the customer service multiple times. The earliest appointment for technician is on 11/17. My old fridge were hauled away and my food went bad the next day. I am unable to reach the back of fridge and unplug the power. It keeps making loud noice and wasting electricity. Also, I have no place to store groceries. I trusted Best Buy and purchased the Best Buy Totaltech membership for extras $200 for this item, and it seems not worth it. Best Buy sales this damaged item and unable to fix it immediately. Very disappointed to this experience. Return for full price can’t cover my lost.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MMie,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-Angelica
Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this frig. Ice has not dispensed twice. Freezer froze up couldn’t open door
No, I would not recommend this to a friendBrand response from Samsung
Posted .every household. We are here to help.
Below is a link to help you diagnose why the ice dispenser stops dispensing ice. Please click on the embedded word and watch the video included.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
If your freezer is frozen and you cannot open the door, here is a guide to assist you.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147223508) to help our team pull up your information.
Have a great day.
^Camille
Gift card was not sent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was not cooling when arrived so we asked for an exchange which we got after 7 days. We hauled away our old fridge so my food from the freezer got wasted. I filed an inconvenience compensation which agreed to give as a gift card but it has been more than one month that we have not received the giftcard
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Beverage center
Great Recommendation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was recommended to us by the Best Buy Sales associate. Great recommendation.
I would recommend this to a friend - Pros mentioned:Ice maker
New refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator. We love that it makes two different sizes of ice!
I would recommend this to a friend Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the frig and the look. But I had a problem the first week. A loud noise that is heard 50 ft away and over other noises in home. I notified Best Buy was told have to deal with Samsung. They have sent a tech still no resolution. I feel Best buy should have dealt with it or changed since it was soon after purchase. Frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .We put in all possible efforts to ensure that your fridge operates at its best, ReneeD. Let's get this taken care of.
Suppose your fridge makes a loud noise. Click the resources below for assistance. Browse the hyperlinks and watch the instructional video for tips.
Understand the noises coming from your Samsung refrigerator (please choose the best that describes what you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147116189, to help our team pull up your information when you message us.
Have a great day.
-John
Lots of storage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great a lot of room to store your food. The water pitcher inside fridge leaks a little while pouring water into your glass.
I would recommend this to a friend- Pros mentioned:Overall performance
SAMSUNG BESPOKE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Bespoke Fridge. Works well with SAMSUNG APP as well to monitor
I would recommend this to a friend - Pros mentioned:Overall performance
Kathy Shultz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Exactly what I needed and functioning perfectly
I would recommend this to a friend Water Filter Replacement a DISTASTER
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water filter replacement is a disaster. First, you have to pull out the fridge to turn the water off. Then when I put the new one it, it leaked all over the floor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the inconvenience of dealing with a leaking refrigerator, EdwardM. Let us help.
Below is a troubleshooting link to help when the refrigerator's water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148445343) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Ice maker
New fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek outside features. Enjoy the beverage door & ice maker.
I would recommend this to a friend Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the beverage door, the ice machine is pretty quiet.
I would recommend this to a friend- Pros mentioned:Overall performance
Best Frig Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product at a Better than Fair Price Point
I would recommend this to a friend Total Protection Erro
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Total Protection plan at Best Buy. Our refrigerator was covered for two years which we paid the yearly fee. However an email was sent by Best Buy to us and ended in our spam box. We found it two days after the set extended date of 3/1. Spoke to customer service and geek squad store and what I was told was level 3 supervisor. No one can really help here now since the coverage expired. We hope some one higher can reach out to us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you need further protection plan assistance.
Have a great day.
-Ernest-
Don’t buy protection plans with Best Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy the protection plan from Best Buy, they won’t cover issues with your refrigerator, they will just have you loose time and money. Currently they want me to deal with Samsung directly because they don’t want to exchange and can’t fix the problem, I’m been dealing with the repair and exchange department and no one can step up and do an exchange for a new refrigerator, they’re now just waiting on Samsung to cover parts and labor to repair it. I don’t know why Best Buy are selling protection plans and not covering issues with the product they are selling. I bought the refrigerator with Best Buy not Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your concerns about claiming an exchange through our protection plan.
Have a great day.
-John