Customer Ratings & Reviews
- Model:
- RF23BB8900ACAA
- SKU:
- 6493507
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance and sleek design of the BESPOKE refrigerator. Many appreciate the convenience of the water dispenser and the generous storage space. While the refrigerator boasts numerous features and size options, some customers have noted that the glass surface is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
What panels not included on refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the refrigerator delivered and only one white panel was delivered. We were told that the refrigerator was going to come with all white panels and it is cheaper then some of the other color panels. The refrigerator looks awful as there is only 1 white panel and the rest looks like parts are missing. Why would Best buy even sell this refrigerator without standard panels!!!! Now we have to go back and speak to the person who sold us the refrigerator and told us that we would get the white panels. Really disappointed in best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Worst Fridge will break down
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t purchase! Looks nice and sleek, breaks down less than a year into owning, Samsung representative that they sent to fix it said this always happens and even knew what to bring in, temperature sensor… I noticed an ice block below the deli drawer, what a mistake stuck with a 4k fridge that will break down again
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, ChristinaA. Let us help you out.
To rectify your fridge's concern, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147689756, to help our team pull up your information when you message us.
Have a great day.
-John
Refrigerator broken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer never worked. Water fill pitcher never worked
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarciaC,
We understand how you feel about your water pitcher on the refrigerator. We would love to extend our help.
We shared a link below with steps to help with your unit. Please refer to the embedded words for more information.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
We'd be happy to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150690902) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Please do not spend money on this fridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this fridge 23 months ago during a kitchen remodel and the compressor has completely died. We attempted to contact Samsung twice for a service call and they have not responded to our attempts. We were forced to have a local company come out. Total bill to repair is $1800 which is crazy considering cost of the this fridge to begin with. We paid about $4k 23 months ago. In additional the family hub screen locked up 3 months ago and does not work. We barely used it so we just dealt with the failure. Unfortunately a compressor failure can’t be ignored. Very poor product and overall quality. We will now be purchasing a middle of the road fridge from a different manufacturer. These will probably last longer and at least if they don’t, you don’t waste $4k in less than 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your fridge always functions at its best, BrendanG. Let's help you.
We recommend following the resources below to rectify your concerns with your Family Hub refrigerator. Please browse the hyperlinks and watch the embedded video for tips.
Samsung Refrigerator control panel or Family Hub screen is blank:
https://www.samsung.com/us/support/troubleshoot/TSG10007236/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151417373 so our team can pull up your information when you message us.
Have a great day.
-John
Save your money - buy another brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice when it works. Control board went out within 9 months and Samsung customer support and warranty are worthless! We live in a major metro area and Samsung can't send a tech to even look at it for a week?!?! C'mon, do better.
No, I would not recommend this to a friendBad Delivery Service, Terrible Scheduling.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery crew was three hours early then there schedule time frame, The driveer called me when he was at the house, no one was home. y contractor working on thebhouse was 10 minutes away so i asked the driver if he could wait and said not a problem but when my contactor showed up the delievery drive took off without even taking with and i was given some sorry excuse, very un professional service. N
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
DONT BUY THIS ITEM UNLESS YOU HAVE MONTHS TO WAIT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to give a review, but i have no idea how this unit performs yet, since i purchased this 1 month ago i have yet to hear from Samsung about the exterior panels that were promised at purchase. Honestly getting pretty upset off with a refirdgerator sitting in the garage waiting to be installed with no confirmation on when panels will arrive...
No, I would not recommend this to a friendBoo
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one star is for Best Buy. I bought this item back in March and was scheduled to deliver for May. The store says they do that all the time and I even got an email confirming the product has arrive at the store. A day before the item was schedule to be delivered, I get an email from a Ken saying they didn’t have the product anymore or lost it. Best Buy has gone down the drain.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
I do not recommend Samsung
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design is very nice and large, but after two days I have a problem that it did not freeze, and one of the doors did not close well, the air leaked, and they had to change it for a new one, a problem that is from Samsung and I have had many with various appliances of this brand, definitely do not buy Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Norma,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product.
Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Samsung custom panels NEVER AVAILABLE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator on September 29, 2022 and we still don't have ANY PANELS! All Best Buy does is keep rescheduling saying there are no custom panels available. Why do you sell a refrigerator if you don't have any panels? Extremely dissatisfied with all of it. It is now February and no panels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SallyW,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
We want to help and maybe this link could help you out with the panels that you prefer.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-french-door-refrigerator-panel-in-tuscan-steel-bottom-panel-ra-f36db4dt-aa/
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
or
For further assistance with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145406081) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Overall performance
Cracked tray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge looks and works great but one star because when i received it, had a cracked tray and when i contacted customer service and was on hold for 75 minutes i was informed they cant replace it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you informing us of the status of your appliance when you received it.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Poor Delivery Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never was delivered because they kept saying not available. It was an open box I bought from the floor. After a month, I cancelled it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Worst delivery ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst delivery. Never mentioned about panels to be purchased separately.Delivered a wrong item without flex zone conversion
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuyClient,
We sincerely apologize for the experience with your delivery. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144705748
Have a great day.
Melardo
Naked refrigerator NO panel available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In stores display of this refrigerator is pretty cause you can change panels of different as you want. I purchased it. But now almost a month it remains naked NO panel's available. I don't know why they manufactured and sell this product with no panels
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
Let's help you with the fridge panels, Hipolito.
You can order customized fridge panels that showcase your style online by clicking the link below, which leads to the Bespoke Design studio.
Bespoke Design Studio:
https://www.samsung.com/us/refrigerators/bespoke/design-studio/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145910983, to help our team pull up your information.
Have a great day!
^Chrystel
Best Buy is the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy from best buy, they are the worst. Makes everything so much harder than needed and worst customer service on planet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to experience this. To better assist you, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Not happy at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy since the first time that we bought, the seller agent did the mistake and ordered the wrong refrigerator. Then, I went and they updated the order and waited for a month, the. It came wrong again, with no panels. We’re not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
No panels!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! It came without the panels and it’s now taking two months for the panels to come in. My refrigerator looks unfinished and all you see are screw’s when you look at it. One of the screws even cut my finger!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your Samsung refrigerator when it arrived.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Stay away from Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is the worst appliance you can purchase. Stay away from Samsung!!!!! Did receive the door panels upon delivered. Will return!!!!! Bye Samsung!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for the inconvenience of having a problem with the door panel.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144824756
^Rainly
Not satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting a couple of weeks and After changing address still was sent to all address and i lost a day of work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Unhappy with service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was so bad it made me dislike the product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille