Customer Ratings & Reviews
- Model:
- RF23BB8900ACAA
- SKU:
- 6493507
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance and sleek design of the BESPOKE refrigerator. Many appreciate the convenience of the water dispenser and the generous storage space. While the refrigerator boasts numerous features and size options, some customers have noted that the glass surface is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
Beware this doesn’t come with the bespoke panels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge did not come with door panels I’m not sure what good it is than. So now I need to spend another $500 to get the bespoke panels. I wish Best Buy and Samsung would have disclosed that before I purchased this. It is a very nice refrigerator but what’s the point of only getting part of the unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tscal
We appreciate your patience in dealing with the situation you're having right now with your Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Family Hub - White glass.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
I could look into the fridge's details (RF23BB8900AWAA) and verify that the fridge has one panel on the family hub, and the reset needs to be added as a separate order.
https://www.samsung.com/us/business/home-appliances/refrigerators/bespoke/bespoke-4-door-french-door-refrigerator-23-cu-ft-with-family-hub-panel-in-charcoal-glass-with-customizable-panel-colors-rf23bb8900awaa/#reviews
You get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours daily. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144654507
Have a great day.
^Charles
Do not purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this fridge a little over 1 year ago and homelink screen is no longer working on the right side. Failed to purchase extended warranty due to thinking my home warranty would cover it but they dont. Samsung wants over $200 to just go out and it could cost up to $2k to fix. Do not recommend this. At least it still cools
No, I would not recommend this to a friendDisappointed with Open-Box Refrigerator Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator as an open-box item, advertised to be in excellent condition. While it appeared flawless externally, it has been shutting off unexpectedly. I contacted customer service, and they sent a technician to inspect it. According to them, a part needs replacement, which is scheduled for installation this weekend. I feel disappointed, having spent $3,000 on a refrigerator that doesn't function properly. Even if the repair resolves the issue, the process has already taken two weeks, and I'm uncertain if it will be fully fixed. This experience has been frustrating, and I expected better reliability and support.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Hoped for better customer follow up and service, I
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We finally received the parts for the refrigerator, but the panel we had an issue with the entire time getting it delivered is too big. I'm a little disappointed that we paid this much for a product upfront only to receive mediocre service at best with very little follow up, and it wasn't right at the end anyways. I'm going to just take care of the panel myself. I ended up going three extra months without a fridge because of this fiasco.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Fridge works fine, screen is handicapped.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The $50 tablet they put on this fridge is disappointing. It’s slow, barely works with most of the connected devices in my home, requires weekly if not daily restarts to get it to work correctly with the ones it does connect with. We mostly use it to play music with Spotify, everything else is hit/miss at below 50% rate. Samsung really handicapped this thing with the smart things app.
I would recommend this to a friendFreezer is always frosty
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is huge. It is great for all the bells and whistles. The freezer constantly has frost. The TV feature is useless unless you have all Samsung products to work with together
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand how you may be feeling. Allow us to help you for the refrigerator's betterment, SaraL.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To rectify the freezer's cooling efficiency, we recommend following the guide below.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147050271, to help our team pull up your information.
Have a great day!
^Chrystel
Great looking…ice machine hasn’t worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Today 5/2. Ice machine hadn’t worked and it was installed 4/10. Geek squad can’t out twice. Now I’m waiting for Samsung to arrive. I think I’m 95% ready to return it for some other fridge. Except my wife Loves the tv screen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chetc, we understand the importance of a working ice maker. We want to speak with you to provide you with an update on your service technician.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148992088) to help our team pull up your information.
Have a great day.
^Camille
Samsung Bespoke
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure u ask for your panels when placing order and specify the color. Online the worker tells me I’m getting stainless steel panels as my request. Frigator has not 1 panel I ordered and no bottom panels. She had to think the stainless steel of the frame was it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi QueenCeeFree,
Congratulations on your new appliance purchase. We can always help you with your concern and for us to assist you better on this concern, please reach us out on these channels.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144939110) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Delivery and install problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have never installed it. Product is good but delivery teams are terrible
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check what services are included in your purchase.
Have a great day.
-Ernest-
Great product, bad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, but the online customer service agent was horrible.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Leo
Panel ready is panel given
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pay gor your pannel... Dont get trapped just lask what are you getting with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sanath,
Thank you for sharing the experience you had with the Samsung refrigerator. We apologize for the inconvenience it may cause you.
We like to inquire further about your concern with your Samsung refrigerator's panel.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144843098 and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly