Customer Ratings & Reviews
- Model:
- RF23BB8900ACAA
- SKU:
- 6493507
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance and sleek design of the BESPOKE refrigerator. Many appreciate the convenience of the water dispenser and the generous storage space. While the refrigerator boasts numerous features and size options, some customers have noted that the glass surface is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
Undelivered
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge . But be careful bec if you want a different color for the panel . You will ended up paying so much extras for the color you want and it will be add up to the final price . Definitely not a cheap fridge . Ended up cancelling the order bec the fridge not available for about 3 months from the time i orders it . They keep on rescheduling but fridge still not available until Dec .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to answer your concerns.
Have a great day.
-John
Miss leading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you purchase this refrigerator please remember to also purchase the panels separately. Now what bothers me the most is that this refrigerator cost almost $3000 and you still have to purchase panels which is also another $300 that’s fine if it was advertised the right way.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tara.
Thank you for bringing this to our attention. I see you have some concerns with the Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Family Hub. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
I verified that the fridge does not come with panels and needs to be purchased separately.
You can contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for any feedback regarding the retailer page for the fridge.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729883
Have a great day.
^Charles
- Pros mentioned:Water dispenser
Just okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one we bought wouldn’t cool to a consistent temp. We exchanged it and this one seems to be okay. There are more things I don’t like than I do. Below is a list. Cons No handles makes it a pain to open Finger prints everywhere Ice scooping is annoying and loud from the bottom No actual control panel, you must use the smart hub or the app. The hub while pretty is useless Hub keeps suggesting a food list on foods it is improperly labeling from our fridge Ice in the freezer takes up valuable space Pros I love the water pitcher I love the look, very sleek and classy Love the deli drawer Love the beverage center and hidden water spout
No, I would not recommend this to a friendBrand response from Samsung
Posted .We always prioritize meeting your needs, SheriC.
The recessed handle design allows easy and comfortable opening and closing of the refrigerator door, giving you a seamlessly integrated look. No more protruding handles that disrupt the flow of your kitchen design.
This fridge model is fingerprint-resistant. With its innovative coating, fingerprints glide off the surface, leaving behind a spotless finish.
We recommend updating the Family Hub software for it to run smoothly. Kindly visit the link below and fully watch the video for a more in-depth guide.
Update the software on your Samsung Family Hub smart fridge:
https://www.samsung.com/us/support/answer/ANS00086663/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145954960, to help our team pull up your information.
Have a great day!
^Chrystel
Great Fridge/Freezer. Old Android Screen/apps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator and Freezer are awesome. Screen is just an old version of Android that runs pretty slow. Having not been an android user for many years, having issues understanding it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate the review about your experience using the refrigerator screen.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
No panels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t come with panels… it looks really awful from the one in the picture. Other than that it’s big… 4 days after delivery started turning off by itself . I am so disappointed I put so much money into this and half fridge. The 3 start is even for the geek squad otherwise for this item I would have giving them O
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Precious,
Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
The panels will have to be purchased separately to tailor fit the color and design of your kitchen.
The Full Hub screen will go dormant/off when it’s not in use. Users, however, can adjust the screen duration time via the settings if they want it to run longer before it times out.
I have shared Samsung links below that will help resolve the Family Hub from turning off.
https://www.samsung.com/us/support/answer/ANS00083932/
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-screen-is-blank
I have also shared the user manual link below. Please access the link and turn to page 73 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202203/20220310114639753/FDR_RF8000B_F-hub_DA68_04402F_01_EN_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144492194
Leo
- Pros mentioned:Overall performance
Great fridge, but...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge, however, we received it with dents on the open side so we were very disappointed as we have been w/o a fridge for months. I gave an average rating because while this was disappointing to see the dents, the fridge was everything we were hoping for.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144765170
^Rainly
Pricing is all over the place
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have come with any panels, i had to pay for the panels an extra $300 on top of an already expensive item. And pricing fluctuates too much from place to place. I also had to wait over a month to receive it. We will see how it works over time.
No, I would not recommend this to a friend- Pros mentioned:Water dispenser
Love Everything about it but the space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features, ice dispenser, automatic water pitcher, and family hub. However, Thai refrigerator was small for all the food products we had purchased.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JCL999,
Thank you for your review. We are happy that you love the features, ice dispenser, autofill water pitcher, and family hub. I will be sure to pass on what you have mentioned here to our product team for current and future product development for storage.
I have shared a Samsung link that can help with organizing the food you have purchased.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144889274 and it will help our team pull up your information.
Leo
Anticipating Refrigerator Arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our store consultant was easy to work with and our purchase experience was pleasant. We have a 2 month delivery date so now we’re waiting. Tick Tock
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate your interest in our product, specifically the Samsung - 23 cu. ft Bespoke Counter Depth 4-Door French Door Refrigerator with Family Hub™ - Charcoal. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144647896
Have a great day.
Melardo
BESPOKE PANELES
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the refrigerator without panels, they should specify better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bejamin,
We appreciate your patience in dealing with the situation you're having right now with your Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Family Hub.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
I verified that the fridge does not come with panels and needs to be purchased separately.
You can contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for any feedback regarding the retailer page for the fridge.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144730007
Have a great day.
^Charles
doors not even
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the doors are not level they called and said they would come back out but i have not heard from anyone sense then.
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saw the same thing Three weeks later for four hundred dollars less
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo