Customer Ratings & Reviews
- Model:
- RF23BB8900AWAA
- SKU:
- 6493530
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance and sleek design of the BESPOKE refrigerator. Many appreciate the convenience of the water dispenser and the generous storage space. While the refrigerator boasts numerous features and size options, some customers have noted that the glass surface is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
Great refrigerator but order the panels!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator. Only warning is that you have to order the panels separately and our customer service person at the store didn’t do this so now we are sitting with a refrigerator with no front panels and it looks bad until they come in.
I would recommend this to a friendNice looking fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold with white panels but came just with one the rest of the fridge has no panels have to wait for samsung to make them because they are in backorder. It does have a small freezer. I did get lots of compliments. It haves lots of divisions for storage. It is a very nice fridge. I would had give it a 5 but I still havent got the pitcher to fill it haven’t work since I bought it. I will call to have someone check why is not working.
I would recommend this to a friendMiss leading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you purchase this refrigerator please remember to also purchase the panels separately. Now what bothers me the most is that this refrigerator cost almost $3000 and you still have to purchase panels which is also another $300 that’s fine if it was advertised the right way.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tara.
Thank you for bringing this to our attention. I see you have some concerns with the Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Family Hub. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
I verified that the fridge does not come with panels and needs to be purchased separately.
You can contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for any feedback regarding the retailer page for the fridge.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729883
Have a great day.
^Charles
BESPOKE PANELES
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the refrigerator without panels, they should specify better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bejamin,
We appreciate your patience in dealing with the situation you're having right now with your Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Family Hub.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
I verified that the fridge does not come with panels and needs to be purchased separately.
You can contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for any feedback regarding the retailer page for the fridge.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144730007
Have a great day.
^Charles
Samsung custom panels NEVER AVAILABLE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator on September 29, 2022 and we still don't have ANY PANELS! All Best Buy does is keep rescheduling saying there are no custom panels available. Why do you sell a refrigerator if you don't have any panels? Extremely dissatisfied with all of it. It is now February and no panels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SallyW,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
We want to help and maybe this link could help you out with the panels that you prefer.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-french-door-refrigerator-panel-in-tuscan-steel-bottom-panel-ra-f36db4dt-aa/
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
or
For further assistance with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145406081) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Worst delivery ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst delivery. Never mentioned about panels to be purchased separately.Delivered a wrong item without flex zone conversion
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuyClient,
We sincerely apologize for the experience with your delivery. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144705748
Have a great day.
Melardo