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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 517 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the overall performance and sleek design of the BESPOKE refrigerator. Many appreciate the convenience of the water dispenser and the generous storage space. While the refrigerator boasts numerous features and size options, some customers have noted that the glass surface is not fingerprint resistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-7 of 7 reviews
  • Rated 4 out of 5 stars

    Touchscreen cool, fingerprints problematic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool fridge,surprised by how much i like the smart features. Only complaint is black glass makes fingerprints obvious, so we are constantly wiping it down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was smooth. No damage. Worked as advertised., and very cool screen features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Wife enjoy music and Excellent Product. Every Morning start with Dancing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review about the fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it my fridge I could watch videos listed to music see weather make a schedule etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Love Love ❤️

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best refrigerator I’ve ever owned. I LOVE the smart features and the ability to have my middle drawer be a refrigerator or freezer!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Fridge/Freezer. Old Android Screen/apps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator and Freezer are awesome. Screen is just an old version of Android that runs pretty slow. Having not been an android user for many years, having issues understanding it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We appreciate the review about your experience using the refrigerator screen.

      Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you.

      -Angelica Samsung

  • Rated 2 out of 5 stars

    Freezer is always frosty

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is huge. It is great for all the bells and whistles. The freezer constantly has frost. The TV feature is useless unless you have all Samsung products to work with together

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I understand how you may be feeling. Allow us to help you for the refrigerator's betterment, SaraL.

      To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.

      To rectify the freezer's cooling efficiency, we recommend following the guide below.

      Frost forms in the freezer or refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator

      Should you need further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147050271, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung