Customer Ratings & Reviews
- Model:
- RF90F23AECRAA
- SKU:
- 6615215
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we love it and they did a great job delivering it to us thank you
I would recommend this to a friend- Cons mentioned:Water leak
Samsung Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was highly excited to purchase this Fridge. However after only two weeks of owning it. It started having a massive water leak. BestBuy was able to get me a replacement unit a couple weeks later. My biggest complaint is when u spend over 3k on a fridge you expect it to be a quality product
I would recommend this to a friendBrand response from Samsung
Posted .Hello CodyC,
Sharing your honest review of your fridge is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Happy Wife Happy Life!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply amazing. The screen is so big! Wife really like it!
I would recommend this to a friendSamsung is a NIGHTMARE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Customer Care is horrible and gives you the run around. We started having problems with the fridge roughly a month after we bought it as it stopped making ice, the following month the fridge and freezer went out and gout up to 75 degrees in both areas. Fought with Samsung customer care when they finally sent out a not so customer friendly repair company who finally replaced the compressor. After the compressor repair another month later the refrigerator started doing the same thing as before with no ice and high temperatures in the fridge and freezer. Once again had to call Samsung Customer Care sent out said repair company and they finally decided to refund our original purchase price or purchase a new fridge through Samsung but not not exchange evenly across the board and offer a cheaper fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tom,
We understand your disappointment with not having the best experience with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151400411) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Perfect refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the space, flexible storage and connect the smart thing app.
I would recommend this to a friendNot bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the screen display unfortunately the one I got had an handle issue. Good product
I would recommend this to a friendIt is what it is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerprints all over the glass, not that easy to clean, pictures are not clear hard to find the item on phone or screen, feels cheap plastic quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Peter, we understand your frustration with the difficulty of cleaning the exterior panel of your fridge, as well as the unclear or missing pictures. We are here to help.
Please refer to your user manual for tips on cleaning your fridge exterior and troubleshooting steps if the pictures are not clear. Turn to page 77, "Cleaning (Interior and exterior)," and page 91, "The inner view picture looks bulged out or incomplete."
User Manual
https://downloadcenter.samsung.com/content/UM/202507/20250710110512360/FDR_RF8000F_F-Hub_DA68-04835A_EN_MES_CFR_250703.pdf
Here is a guide to help you if some items or features are missing on your Family Hub.
Features missing after Family Hub software update
https://www.samsung.com/us/support/troubleshooting/TSG01212563/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150435785) to help our team pull up your information.
Have a great day.
^Camille
Samsung Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator looks good but it is a little too small for a family of 4 and cooling is a concern.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your honest review with your fridge matters. Allow us to help.
Please refer to your user manual to help you troubleshoot if your fridge has a cooling concern. Turn to page 82, "Fridge/freezer does not operate. Fridge/freezer temperature is warm, and Fridge/freezer is over-cooling." Kindly choose the one that matches your cooling issue concern.
User Manual
https://downloadcenter.samsung.com/content/UM/202507/20250710110512360/FDR_RF8000F_F-Hub_DA68-04835A_EN_MES_CFR_250703.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150238787) to help our team pull up your information.
Have a great day.
^Camille
Pending.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting to receive my ítem. Once I receive it ill come back and do an updated review.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Our goal is to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to address any concerns you may have.
Have a great day.
-John
Samsung frustrated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bespoke is not what I expected at all Brand new fridge the Brevarage center door doesn’t open. It’s on recall by Samsung the freezer door is very hard to close. Don’t buy Bespoke
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a reliable fridge. Allow us to help.
Here is a guide to help you if your freezer door won't close. Please click on the embedded word.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Please refer to your user manual for the guide and image on the location of the beverage center handle (refer to the letter B). Turn to page 58, "Beverage Center."
User Manual
https://downloadcenter.samsung.com/content/UM/202507/20250710110512360/FDR_RF8000F_F-Hub_DA68-04835A_EN_MES_CFR_250703.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150573907) to help our team pull up your information.
Have a great day.
^Camille
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed refrigerator cause water damage to my home that has taken almost 4 weeks for Best Buy to respond.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Best Buy clients,
To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Delivery sucks and costumer service won’t help you
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service … a month. For my stove to get delivered!!! Who does that???? Blatant away from buying major appliances from Bestbuy as they will have you waiting and trying to deliver at times that are unacceptable and if you do accept there appointment they still change it to a different time…. So I don’t recommend purchasing anything from this unprofessional retailer…… Any other place but Bestbuy thumbs down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Delayed back Order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was on back order for 6 weeks and it appears to have been delayed further. We were advised by staff to wait to schedule delivery in case it came in early. We called after receiving prompts to schedule the delivery and the available appointment is an additional 10 days later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your delayed refrigerator delivery. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to offer input on your overall experience with this transaction and follow up on your fridge's delivery.
Have a great day.
-John
3 fail deliveries
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had 3 fail deliveries due to poor planning/communication. I waited every single day and I had to reach out to customer service to be aware that they weren’t going to arrive. The product is in the Warehouse from Caguas.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
- Pros mentioned:Overall performance
Great Addition to our Kitchen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aside from a disastrous install, this refrigerator has been really awesome and honestly a lot of fun to use. The AI feature needs some work, but so far it’s been a great new addition to our kitchen.
I would recommend this to a friend Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the big screen and the sound quality is soo good
I would recommend this to a friend- Pros mentioned:Features
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now I love my new fridge. I can listen to music, grocery shop and cook in my kitchen all at the same time. I did have a few issues and now my new refrigerator has to be exchanged
I would recommend this to a friend - Pros mentioned:Overall performance
5 stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is beautiful and seems to work perfectly so far. Love the screen!
I would recommend this to a friend