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Customer Ratings & Reviews

Your price for this item is $2,519.99

Customer reviews

Rating 4.5 out of 5 stars with 449 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the BESPOKE refrigerator's sleek design, convenient beverage center, and overall performance in the kitchen. Many appreciate the dual ice maker and ample storage capacity. While the refrigerator is praised for its quiet operation, some users have noted that fingerprints can be easily left on the surface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 453 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is working well and we’re happy that we bought this product. Specially the model is working as it is described. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    SAMSUNG BESPOKE 3 DOOR FRENCH REFRIGERATOR

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. The only flaw is that you have to open both doors to open the bottom fruit or vegetable drawers, other than that it is a great design and has tons of storage. The automatic ice water pitcher is a great design as is the ice maker. Very happy with this item and I would recommened

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an amazing fridge we love it and everyone was willing to help load it up

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center, Ice maker

    Rated 5 out of 5 stars

    Fear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, clean, ice machine is great, 2 options of ice, beverage center is great

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Love this Samsung Bespoke fridge!

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. We've inherited a very old refrigerator from the previous home owner and thought it was time to upgrade. This one was perfect! Great internal layout, the water tasted really fresh (really glad we got the one with the beverage center -- well worth it!), and it just made the kitchen much more appealing. Had a minor dent on delivery but TotalTech fixed it all. I love that you can replace individual panels. Awesome, Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center, Ice maker

    Rated 5 out of 5 stars

    Bespoke or nothing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best fridge I have ever owned! The auto filling water price is awesome and you can’t beat the nugget ice maker!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great fridge with a couple of kinks.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful, with just a couple of issues. The bottom freezer drawer doesn’t always close all the way and you are not notified with a beep or in app alert. Also, the fridge itself isn’t deep. Love the drink portion and water picture. Also, love the two different types of ice. It does show fingerprints bad but you can easily wipe them down.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    Loving my Bespoke

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my first home and so far I love it. It cools items really quickly such as sparkling water and wine. I frequently cook also noticed that my produce lasts longer in the designated storage areas within the fridge. The beverage center is an absolute convenience and the way it’s positioned in the fridge does not take up space.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center, Design

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge. Love all of the features, especially the beverage center and the different types of ice!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge, love the beverage center and for a counter depth fridge you can fit a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator! The whole experience top to bottom was great. From Guillermo at Pacific Sales to the guys installing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need better repair appointment process

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is fine, but it came with a significant dent in skin. First set date for evaluation. Then waited for the repair date. The repair person came with a dented skin replacement. The repair person was very nice and helpful but We had to set another date in two weeks. I don’t mind having the repair but appointments interrupt our life. Each time there’s a repair we have to spend the day waiting for repair person either in the morning or in the afternoon. Our time and day is impacted each time an appointment is made.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We strive to assist you anytime. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience and address any other concerns you may have.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Beverage center, Design

    Rated 5 out of 5 stars

    Looks beautiful!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So in love with this fridge, especially the beverage center! Great functionality and looks great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    A "fun" refrigerator truly exists!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is my favorite ever for functionality and appearance. Easy access to the interior drink shelf. Delightful two-sizes of ice cubes. Truly a delight visually and to use. I explored for two years, and I'm glad this was my final choice.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 2 out of 5 stars

    Too Many Issues for a Brand New Appliance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Points: attractive design; layout of space within the refrigerator is very efficient; feels larger than our last fridge even though it is the same volume Bad Points: after 3 months of use the ice maker has stopped making the small sized ice cubes. We're now trying to diagnose this and thus far don't have a fix. Not what you want to deal 3 months after a big purchase like this. Another design issue is a flap between the two side-by-side refrigerator doors. It needs to pivot shut in order to create a good air seal and keep the cold air within the fridge. This doesn't always happen depending on how the doors are closed, so it's an added usage issue that we need to watch for. We've also had several instances of lots of frosting forming in the lower freezer drawer, which might be related to this issue. Overall - not the easy and reliable operation we were hoping for.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate the review, James. Let's go ahead and check the setting of your refrigerator. If your Samsung refrigerator stops dumping ice, accidentally dispenses crushed ice or makes ice that tastes bad, there is usually a simple solution. Please see these links for more details.

      Samsung refrigerator ice dispenser issues
      https://www.samsung.com/us/support/troubleshooting/TSG01209062/

      Turn the BESPOKE Dual Ice Maker on or off - Samsung
      https://www.samsung.com/us/support/answer/ANS00088562/

      Samsung Bespoke refrigerator's control panel, features, and functions | Samsung US
      https://www.youtube.com/watch?v=rBJWsv1T9Rs

      The refrigerator or freezer doors will not close, impacting cooling performance and eventually creating frost. Please see this link for details.

      If the Refrigerator or freezer doors will not close - Samsung "Flap between doors is stuck or loose."

      https://www.samsung.com/us/support/troubleshooting/TSG01001017/#flap-between-doors-is-stuck-or-loose

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1145072635) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Fridge works well

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge still works well, however left side door seal gets stuck and have to mainly check it is closing otherwise nice fridge

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Sleek refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not having door handles is taking a while to get used to Great storage

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Always cleaning the fridge doors

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first French door refrigerator. It is just ok not wow. The stainless steel gets very very dirty without door handles as you are always pushing it shut with your hand. Also wish the water dispenser had a way to measure what you use. Finally the refrigerator doesn’t really hold more than a side by side and the freezer is small because the cutesy ice machine takes up quite a bit of room. With ice through the door you aren’t touching the scoop and moving the shelves with you hand so it is cleaner. Not a bad fridge just not that great. Just make sure you get handles or you will be constantly cleaning your fridge doors!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Zjack,

      Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.

      Have a great day,

      -Ernest- Samsung

  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Functionality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the refrigerator for the most part. Enjoying the beverage center and the two types of ice. My dislike is the door shelves that are not quite as user friendly or practical as many. There is no room for things like salad dressing and other condiments to fit on the door. If you use the spot for milk, the gallon juice has to take up shelf space.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 3 out of 5 stars

    Loved & hated it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the auto fill pitcher and the beverage center. But they literally brought me 2 of these and they were both defective. By the 3rd replacement, I just switched brands.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      EttaS, thank you for choosing Samsung for your fridge needs. We are saddened to hear that you need to switch brands as the two fridges you received are defective. We look forward to working with you in the future.

      Have a great day.

      ^Camille Samsung