Customer Ratings & Reviews
- Model:
- RF24BB6600AP/AA
- SKU:
- 6493520
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE refrigerator's sleek design, convenient beverage center, and overall performance in the kitchen. Many appreciate the dual ice maker and ample storage capacity. While the refrigerator is praised for its quiet operation, some users have noted that fingerprints can be easily left on the surface.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Beverage center, Design, Ice maker
8repair visits,one warranty exchange,2nd returned.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.8 repair visits, one warranty exchange, and a return on the new unit within 15 days. Failed to cool after a year and a half. They said it wasn't underwarranty but there was and addendum they over looked. After a month, two seperate tickets and 8 repair visits they authorized an exchange. New unit said it was at temp but my thermometer showed it rarely got below 40 degrees. returned for a whirlpool, installed today already at 34 degrees. Shame because I loved the the unit it self, 2 stars for seperate door/ snack area, water pitcher, and dual ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, Atlas
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
- Pros mentioned:Capacity, Design
Too Many Issues for a Brand New Appliance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Points: attractive design; layout of space within the refrigerator is very efficient; feels larger than our last fridge even though it is the same volume Bad Points: after 3 months of use the ice maker has stopped making the small sized ice cubes. We're now trying to diagnose this and thus far don't have a fix. Not what you want to deal 3 months after a big purchase like this. Another design issue is a flap between the two side-by-side refrigerator doors. It needs to pivot shut in order to create a good air seal and keep the cold air within the fridge. This doesn't always happen depending on how the doors are closed, so it's an added usage issue that we need to watch for. We've also had several instances of lots of frosting forming in the lower freezer drawer, which might be related to this issue. Overall - not the easy and reliable operation we were hoping for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review, James. Let's go ahead and check the setting of your refrigerator. If your Samsung refrigerator stops dumping ice, accidentally dispenses crushed ice or makes ice that tastes bad, there is usually a simple solution. Please see these links for more details.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Turn the BESPOKE Dual Ice Maker on or off - Samsung
https://www.samsung.com/us/support/answer/ANS00088562/
Samsung Bespoke refrigerator's control panel, features, and functions | Samsung US
https://www.youtube.com/watch?v=rBJWsv1T9Rs
The refrigerator or freezer doors will not close, impacting cooling performance and eventually creating frost. Please see this link for details.
If the Refrigerator or freezer doors will not close - Samsung "Flap between doors is stuck or loose."
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#flap-between-doors-is-stuck-or-loose
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145072635) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
known Defect Samsung Beverage center
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a l own issue with this model. the couplings leak refrigerant - after 12-16 months the freezer stops producing ice and then the the unit stops cooling. unless you buy $$$ the extended warranty (on a brand new $2800 product) Samsung will charge you a non refundable fee to fix it. what a scam!! forced to buy an extended warranty because a high cost product doesn't last much over a year! shame on Best Buy and Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robb,
We understand the importance of a working refrigerator at home. We're here to help you.
We shared a link with steps to help with the leaking happening in your unit. Please refer to the embedded words for more information.
Leaks under the drawers, under the fridge, or other areas
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-under-the-drawers-under-the-fridge-or-other-areas
Below is a link with easy steps to help you with your fridge that is not cooling. It included embedded words for more details and a video that we suggest watching in full.
Refrigerator or freezer is not cooling at all
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Additionally, here is a link to determine why your ice maker stopped making ice. Please check the embedded words and watch the video for more information.
Ice maker is not making any ice
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150766767) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are back logged on this item by 3 months. They dont tell you that until you have made the final purchase. You will receive a text message days later rescheduling your appointment for a later delivery date. So disappointing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check the recent update on your delivery.
Have a great day.
-Ernest-
2 years and it stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved the look and size of this until it stopped working after 2 years. Also, a piece didn't work when received. I purchased the protection plan for 3 years and they cancelled my policy when they delivered a new fridge without my knowledge and now 2 year later...no fridge...no policy I will not purchase. from best buy again. I do not recommend them or their unethical practices.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Mom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged on arrival needed replacement. Also wasn’t show. How to replace the bespoke panels. Panels on frige had dents and only need new panel not whole frige.
I would recommend this to a friendBrand response from Samsung
Posted .Hi, KarenM.
We are here to help with the replacement as well as show you how to change your bespoke panels.
Please skip to 2:55 of this video to learn how to change your bespoke panels:
https://www.youtube.com/watch?v=ZaguMbi4pzA
This link will show you a list of panel colors to choose from for your new bespoke fridge:
https://www.samsung.com/us/support/answer/ANS00088645/
You can also visit this link to get an idea of how the different panel colors will look on your refrigerator:
https://www.samsung.com/us/refrigerators/bespoke/design-studio/?model=french3&french3=6600&view=color
To better assist you with the replacement panel, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145802152) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa