Customer Ratings & Reviews

great piece of machinery would recommend to anyone and would purchase it again

Very good refrigerator. Jar is super nice and the designer is great as well.

A very sophisticated refrigerator for the prize and optionality of available colors

The product is very family oriented. It has most of not all features a family needs. Love the Ice chambers and it’s fountain.

Love the glass color,Very good design.Lots of space inside..

Super nice fridge. Got the black panels to go along with it. Ice machine is amazing.

I love it Good storage, live the ice bins. Very sleek looking

I love my new refrigerator. There is so much more space and I love the two sizes of ice that it makes.

Love this counter-depth refrigerator. Makes plenty of ice for my family of six. Looks sleek and has good volume.

So far this refrigerator has been excellent. We are very pleased.

Love the design and style. It’s great for my design in my kitchen with my Cabinets and the rest of my appliances.

After owning a bespoke already and liking it, I decided to purchase this one for my grandma. 2 weeks after delivery (almost to the hour), entire fridge died. Since I was still under manufacture warranty, Samsung sent their technician out who determine the fans and compressor were fully dead and needed to be replaced. He let me know that he has 7 other customers with the same issues with their Bespokes. Because I was still under the warranty period, I immediately called Best Buy to return it (which they were great about). Unfortunately, my own bespoke started having compressor issues a month after returning my grandmas, and I can’t say I can vouch for them anymore

love my new fridge! Classy looking and always shines

Excellent Product, Recommended for future use, Nice view

Love the refrigerator and the delivery, set up, and service were top notch

Perfect fridge for my space! I love the ice maker and the ability to change out the panels.

Keeps my veggies fresh and my ice frozennwhat else could you want.

Excellent product, very happy with purchase. Recommend it!

Outstanding appliance with many convenient features. Looks great.

Our Samsung refrigerator stopped cooling completely on June 12th. A service tech confirmed on June 16th that it was the sealed parts (likely the compressor) and that it would need to be replaced. The fridge was less than three years old! It took from June 12 though July 25 and counting, I still don’t have the refund. Being without a fridge for weeks and weeks is unmanageable for a family. The process took too long, what should have been one engaged customer service agent asking me for the information needed was a text, my quick response, days and days awaiting Samsungs response, then another text and repeating the cycle. Finally on June 26 I spoke with someone from Samsung who said it was unacceptable to be without a fridge for so long and that they would be issuing a refund asap. At that time I ordered a new fridge taking on the debit. But I still don’t have the money as of today and yet I have a credit card payment due. I strongly believe if I hadn’t spent hours and hours chasing Samsung down I would not get the refund at all. I clocked 3.5 hours one Saturday with their online ‘support’. This process seems set up to outlast the customer so they do not to have to honor the warranty. This has been a very frustrating process and I do not recommend buying from Samsung.