Customer Ratings & Reviews
- Model:
- RF24BB660012/AA
- SKU:
- 6493513
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE refrigerator's sleek design, convenient beverage center, and overall performance in the kitchen. Many appreciate the dual ice maker and ample storage capacity. While the refrigerator is praised for its quiet operation, some users have noted that fingerprints can be easily left on the surface.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not complaints so far and looks amazing in my kitchen.
I would recommend this to a friend - Pros mentioned:Overall performance
Great refrigerator!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfectly laid out! Great looking refrigerator
I would recommend this to a friend - Pros mentioned:Overall performance
Customer service is horrible.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice, just the customer service if there fridge is damaged is atrocious. I have been waiting a year and a half for a credit cause the fridge was damaged when delivered. The call center said they sent it, then 6 months nothing call again "sent it" again check is expired, call back they tell me to take the check to the store and they can issue a new one, never heard of this but ok, and sure enough they just laughed. I asked the manager to call in and deal with it, he was hung up on twice finally gets through and same thing. New case number again, no check two months later call and there was an issue with the processing, rather than resolving it they just ignored it, don't call me or email me or the store just ignore it, so they started a new case again and should have an answer in 1 week, 3 weeks later we get the update, they claim to be processing a new check now. I even asked just for a store credit and I will find something else at best buy, but nope too late now, if they would have told me you get the store credit now or the check in 2 years I would have done the store credit, guess I will just start calling daily. Home depot, despite sending and install crew with no tools, then them getting mad that we didn't have any tools at house we had unloaded the first box into a hour prior and leaving the fridge in our drive way for 3 weeks, was easier to deal with getting the fridge returned than this, and all we want is a check.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand that your experience has been less than ideal. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Overall performance
samsung fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this item for a few days only. I can't give a review yet
I would recommend this to a friend - Pros mentioned:Overall performance
Great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is amazing! We are so happy with our purchase.
I would recommend this to a friend Samsung Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. Very spacious and easy to organize
I would recommend this to a friend- Pros mentioned:Overall performance
Montrelle's Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inner components are too close together, needs a little more depth, however love this refrigerator so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Montrelle,
We appreciate the review of the refrigerator's inner components.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
- Pros mentioned:Capacity
Love our refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our refrigerator and the space.
I would recommend this to a friend - Pros mentioned:Overall performance
Pac sales bespoke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine....delivery installation was a nightmare from pac sales and bins etc i had to set up w/o instruction where to place each in fridge doors
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
- Pros mentioned:Design
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love my new refrigerator… exactly how we wanted it.
I would recommend this to a friend So fresh so clean
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my veggies fresh and my ice frozennwhat else could you want.
I would recommend this to a friendAPlus for design AMinus for function
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design-the door with all of the shelves are less functional for larger items with all shelves in place. The door rubbed the wall and the fingerprint proof finish rubbed off in one area.
I would recommend this to a friendknown Defect Samsung Beverage center
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a l own issue with this model. the couplings leak refrigerant - after 12-16 months the freezer stops producing ice and then the the unit stops cooling. unless you buy $$$ the extended warranty (on a brand new $2800 product) Samsung will charge you a non refundable fee to fix it. what a scam!! forced to buy an extended warranty because a high cost product doesn't last much over a year! shame on Best Buy and Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robb,
We understand the importance of a working refrigerator at home. We're here to help you.
We shared a link with steps to help with the leaking happening in your unit. Please refer to the embedded words for more information.
Leaks under the drawers, under the fridge, or other areas
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-under-the-drawers-under-the-fridge-or-other-areas
Below is a link with easy steps to help you with your fridge that is not cooling. It included embedded words for more details and a video that we suggest watching in full.
Refrigerator or freezer is not cooling at all
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Additionally, here is a link to determine why your ice maker stopped making ice. Please check the embedded words and watch the video for more information.
Ice maker is not making any ice
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150766767) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Best Buy Shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased so far with my Samsung French Door Counter Depth Smart Refrigerator with Beverage Center. The drawers have improved organization between cheese, lunchmeat, vegetables and fruits.
I would recommend this to a friendLove this fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge looks and works great. The process to acquire it and the installation likewise was great. Best Buy is a first rate operation, start to finish.
I would recommend this to a friendSo Far, So Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, so far. My only complaint is if the ice trays get too full, some of the ice can fall behind the drawer and get crunched when closing the bottom drawer, but this is a small thing.
I would recommend this to a friendAdded color with a Samsung Bespoke line
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently we bought a home with white cabinets, white counters, and white walls. Our new Samsung Bespoke Refrigerator will add the perfect touch of color to our home. We are beyond excited that the panels are easily changeable. We bought the glass light blue color.
I would recommend this to a friendGreat fridge - broken ice maker not so much.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really hoping this would be a perfect replacement for the Samsung fridge I just bought in November and then had to replace because it stopped cooling. While it is actually cooling, less than 3 days into ownership the nugget ice maker has stopped working. Geek Squad is coming next week but it's disappointing that a brand new fridge (second Samsung) has this unnecessary problem. I really want to love this fridge so hopefully next week is the end of my problems.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with an update on your service tech visit, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Bespoke Samsung counter-depth french door fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the beautiful emerald green stainless steel. The only reason I would not give this fridge a 5-star is because the smudge-proof steel does in fact show finger smudges which is disappointing.
I would recommend this to a friend- Pros mentioned:Overall performance
Fridge review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator works fine so far. Hoping it lasts as shown by best buy
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo