Customer Ratings & Reviews

Love spacious room and love ❤️ beverage door freezer lots of room

Our Samsung refrigerator stopped cooling completely on June 12th. A service tech confirmed on June 16th that it was the sealed parts (likely the compressor) and that it would need to be replaced. The fridge was less than three years old! It took from June 12 though July 25 and counting, I still don’t have the refund. Being without a fridge for weeks and weeks is unmanageable for a family. The process took too long, what should have been one engaged customer service agent asking me for the information needed was a text, my quick response, days and days awaiting Samsungs response, then another text and repeating the cycle. Finally on June 26 I spoke with someone from Samsung who said it was unacceptable to be without a fridge for so long and that they would be issuing a refund asap. At that time I ordered a new fridge taking on the debit. But I still don’t have the money as of today and yet I have a credit card payment due. I strongly believe if I hadn’t spent hours and hours chasing Samsung down I would not get the refund at all. I clocked 3.5 hours one Saturday with their online ‘support’. This process seems set up to outlast the customer so they do not to have to honor the warranty. This has been a very frustrating process and I do not recommend buying from Samsung.

So so nice. Love the beverage center. Glad we purchased it

Everything is perfectly laid out! Great looking refrigerator

Not complaints so far and looks amazing in my kitchen.

After owning a bespoke already and liking it, I decided to purchase this one for my grandma. 2 weeks after delivery (almost to the hour), entire fridge died. Since I was still under manufacture warranty, Samsung sent their technician out who determine the fans and compressor were fully dead and needed to be replaced. He let me know that he has 7 other customers with the same issues with their Bespokes. Because I was still under the warranty period, I immediately called Best Buy to return it (which they were great about). Unfortunately, my own bespoke started having compressor issues a month after returning my grandmas, and I can’t say I can vouch for them anymore

I have this item for a few days only. I can't give a review yet

This fridge is amazing! We are so happy with our purchase.

Love this fridge. Very spacious and easy to organize

Looks great at I wanted it so bad but after one months of buying it they told me it was on back order an hat to wait 2 more months for delivery. So I cancelled it and purchase one that was in stock.

Love the design-the door with all of the shelves are less functional for larger items with all shelves in place. The door rubbed the wall and the fingerprint proof finish rubbed off in one area.

We are very happy with our refrigerator and the space.

love my new refrigerator… exactly how we wanted it.

This fridge looks and works great. The process to acquire it and the installation likewise was great. Best Buy is a first rate operation, start to finish.

Very pleased so far with my Samsung French Door Counter Depth Smart Refrigerator with Beverage Center. The drawers have improved organization between cheese, lunchmeat, vegetables and fruits.

Great, so far. My only complaint is if the ice trays get too full, some of the ice can fall behind the drawer and get crunched when closing the bottom drawer, but this is a small thing.

The refrigerator works fine so far. Hoping it lasts as shown by best buy

I was really hoping this would be a perfect replacement for the Samsung fridge I just bought in November and then had to replace because it stopped cooling. While it is actually cooling, less than 3 days into ownership the nugget ice maker has stopped working. Geek Squad is coming next week but it's disappointing that a brand new fridge (second Samsung) has this unnecessary problem. I really want to love this fridge so hopefully next week is the end of my problems.

Recently we bought a home with white cabinets, white counters, and white walls. Our new Samsung Bespoke Refrigerator will add the perfect touch of color to our home. We are beyond excited that the panels are easily changeable. We bought the glass light blue color.

I love the beautiful emerald green stainless steel. The only reason I would not give this fridge a 5-star is because the smudge-proof steel does in fact show finger smudges which is disappointing.