Customer Ratings & Reviews
- Model:
- RF24BB660012/AA
- SKU:
- 6493513
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE refrigerator's sleek design, convenient beverage center, and overall performance in the kitchen. Many appreciate the dual ice maker and ample storage capacity. While the refrigerator is praised for its quiet operation, some users have noted that fingerprints can be easily left on the surface.
This summary was generated by AI based on customer reviews.
Do not buy a Samsung refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Samsung refrigerator stopped cooling completely on June 12th. A service tech confirmed on June 16th that it was the sealed parts (likely the compressor) and that it would need to be replaced. The fridge was less than three years old! It took from June 12 though July 25 and counting, I still don’t have the refund. Being without a fridge for weeks and weeks is unmanageable for a family. The process took too long, what should have been one engaged customer service agent asking me for the information needed was a text, my quick response, days and days awaiting Samsungs response, then another text and repeating the cycle. Finally on June 26 I spoke with someone from Samsung who said it was unacceptable to be without a fridge for so long and that they would be issuing a refund asap. At that time I ordered a new fridge taking on the debit. But I still don’t have the money as of today and yet I have a credit card payment due. I strongly believe if I hadn’t spent hours and hours chasing Samsung down I would not get the refund at all. I clocked 3.5 hours one Saturday with their online ‘support’. This process seems set up to outlast the customer so they do not to have to honor the warranty. This has been a very frustrating process and I do not recommend buying from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you at any time, AmyM. We would like to have a direct conversation with you to hear about your overall impressions of this experience and assist you in following up on your refund.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150122145, to help our team locate your information when you message us.
Have a great day.
-John
Great while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning a bespoke already and liking it, I decided to purchase this one for my grandma. 2 weeks after delivery (almost to the hour), entire fridge died. Since I was still under manufacture warranty, Samsung sent their technician out who determine the fans and compressor were fully dead and needed to be replaced. He let me know that he has 7 other customers with the same issues with their Bespokes. Because I was still under the warranty period, I immediately called Best Buy to return it (which they were great about). Unfortunately, my own bespoke started having compressor issues a month after returning my grandmas, and I can’t say I can vouch for them anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Skylar Luna,
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150886908) when you message us so our team can retrieve your information.
Thank you.
-Leo
Great look
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a stylish and functional fridge. Love how this made the kitchen look.
I would recommend this to a friendexactly what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked that you can change the panels and they not that expensive
I would recommend this to a friendThank you see you again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great plenty of space and the price that could not have been better.
I would recommend this to a friendGreat, one minor design inconvenience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish that the drawers could be opened without having to open both exterior doors fully.
I would recommend this to a friendDelivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are back logged on this item by 3 months. They dont tell you that until you have made the final purchase. You will receive a text message days later rescheduling your appointment for a later delivery date. So disappointing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check the recent update on your delivery.
Have a great day.
-Ernest-
Mrs Crawley
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tough I will love the handless free but I’m not ! The doors are always full of finger prints !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand and apologize that you're getting to many finger print because of the flushed design.
Here is a link to help keep your fridge in its pristine-looking condition.
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144909066) when you message us to help our team pull up your information.
Have a great day.
^Charles
Samsung Frig
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially had trouble with coolling temperature; call to helpline fixed.
I would recommend this to a friendAs expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Happy with purchase. It is recommend.
I would recommend this to a friendBe spoke customize refeigerstor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchase this item and love it. Good thing about it that can customize the panel with color you like
I would recommend this to a friendGood almost great. The surface is easily scratched
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good almost great. The surface is easy scratched by magnets.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Cold! really really really really cold!
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product matches with my kitchen very well
I would recommend this to a friendSamsung fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Effortless purchase. Delivered on scheduled date. Some finger prints show on the stainless steel.
I would recommend this to a friendGreat look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design and great for a big family with a lot os storage
I would recommend this to a friendWonderful refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great. We really like the beverage center. Much better than our LG that failed 3 times
I would recommend this to a friendNew fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about it. The beverage station is so nice. I love the white glass too.
I would recommend this to a friendFingerprints
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't care for the fingerprints on stainless steel
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung refrigerator. You made an excellent choice for your home!
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Excellent Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! And BB was the only store that had it in stock and delivered on time as promised!
I would recommend this to a friend