Customer Ratings & Reviews

Amazing refrigerator. We love it. Get this Samsung. The beverage center is a life saver

So far so good!we like the design and open concept

Works great, super spacious. Love the ability to interchange color of front plates if needed.

We ordered it and had it delivered and the fit is perfect!

Keeps my veggies fresh and my ice frozennwhat else could you want.

Fridge is nice, just the customer service if there fridge is damaged is atrocious. I have been waiting a year and a half for a credit cause the fridge was damaged when delivered. The call center said they sent it, then 6 months nothing call again "sent it" again check is expired, call back they tell me to take the check to the store and they can issue a new one, never heard of this but ok, and sure enough they just laughed. I asked the manager to call in and deal with it, he was hung up on twice finally gets through and same thing. New case number again, no check two months later call and there was an issue with the processing, rather than resolving it they just ignored it, don't call me or email me or the store just ignore it, so they started a new case again and should have an answer in 1 week, 3 weeks later we get the update, they claim to be processing a new check now. I even asked just for a store credit and I will find something else at best buy, but nope too late now, if they would have told me you get the store credit now or the check in 2 years I would have done the store credit, guess I will just start calling daily. Home depot, despite sending and install crew with no tools, then them getting mad that we didn't have any tools at house we had unloaded the first box into a hour prior and leaving the fridge in our drive way for 3 weeks, was easier to deal with getting the fridge returned than this, and all we want is a check.

Our Samsung refrigerator stopped cooling completely on June 12th. A service tech confirmed on June 16th that it was the sealed parts (likely the compressor) and that it would need to be replaced. The fridge was less than three years old! It took from June 12 though July 25 and counting, I still don’t have the refund. Being without a fridge for weeks and weeks is unmanageable for a family. The process took too long, what should have been one engaged customer service agent asking me for the information needed was a text, my quick response, days and days awaiting Samsungs response, then another text and repeating the cycle. Finally on June 26 I spoke with someone from Samsung who said it was unacceptable to be without a fridge for so long and that they would be issuing a refund asap. At that time I ordered a new fridge taking on the debit. But I still don’t have the money as of today and yet I have a credit card payment due. I strongly believe if I hadn’t spent hours and hours chasing Samsung down I would not get the refund at all. I clocked 3.5 hours one Saturday with their online ‘support’. This process seems set up to outlast the customer so they do not to have to honor the warranty. This has been a very frustrating process and I do not recommend buying from Samsung.

After owning a bespoke already and liking it, I decided to purchase this one for my grandma. 2 weeks after delivery (almost to the hour), entire fridge died. Since I was still under manufacture warranty, Samsung sent their technician out who determine the fans and compressor were fully dead and needed to be replaced. He let me know that he has 7 other customers with the same issues with their Bespokes. Because I was still under the warranty period, I immediately called Best Buy to return it (which they were great about). Unfortunately, my own bespoke started having compressor issues a month after returning my grandmas, and I can’t say I can vouch for them anymore

Inner components are too close together, needs a little more depth, however love this refrigerator so far.

So far so good! Love the dual ice maker, perfect for my family

Works as advertised, just makes a few weird noises occasionally from what seems to be the cooling component. Have checked and it’s level so ma hoping that it’s normal and lasts. I do miss having handles on the doors since those are easier if you’re carrying something or only have a couple clean fingers while trying to grab something.

Fridge meeting all expectations. The beverage center features are awesome.

Not complaints so far and looks amazing in my kitchen.

I love this so much! The beverage center is the best!!

Love spacious room and love ❤️ beverage door freezer lots of room

Love the design-the door with all of the shelves are less functional for larger items with all shelves in place. The door rubbed the wall and the fingerprint proof finish rubbed off in one area.

Everything is perfectly laid out! Great looking refrigerator

I have this item for a few days only. I can't give a review yet

This fridge is amazing! We are so happy with our purchase.

We are very happy with our refrigerator and the space.