Customer Ratings & Reviews
- Model:
- RF24BB6600QL/AA
- SKU:
- 6493514
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the BESPOKE 24 cu. ft. French Door Counter Depth Smart Refrigerator, especially its sleek design and convenient beverage center. Many appreciate its overall performance, dual ice maker, and ample storage capacity. While the refrigerator is praised for its quiet operation and numerous features, some customers have noted that it is prone to fingerprints.
This summary was generated by AI based on customer reviews.
Failed Delivery x 2, bad customer service after
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had 2 failed deliveries. On both occasions, the fridge was damaged before arrival to my home. I talked with customer service who offered a promotion for same fridge new out of the box but didn’t reach an agreement. I told them to cancel order and refund the money. Nothing. I went on the app and cancelled the order. It says to wait “48 hours” it’s been months… please remove this charge off of my Best Buy credit card. I have been a loyal customer for years and this really makes me reconsider. This has been ridiculous to deal with
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to go through this. To better assist you, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
2 years and it stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved the look and size of this until it stopped working after 2 years. Also, a piece didn't work when received. I purchased the protection plan for 3 years and they cancelled my policy when they delivered a new fridge without my knowledge and now 2 year later...no fridge...no policy I will not purchase. from best buy again. I do not recommend them or their unethical practices.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good…………………………………………………………………………………………….
I would recommend this to a friendAmaxing sales rep
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great staff, good selections. Got all our new appliances from here
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge love the ice and water option. Great buy for family
I would recommend this to a friendSamsung- Bespoke
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of space to refrigerate items and can segregate easily
I would recommend this to a friendMorningblue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our best purchase so far. First saw it on display at the store.
I would recommend this to a friendCan’t wait!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excited about the arrival of this product next week!
I would recommend this to a friendCould be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure i got a gteeat deal, saw similar price advertised. Also had hard time with financial people and my credit score above 800
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Overall performance
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As all Samsung appliances this is one is really good and the beverage center it’s a great option.
I would recommend this to a friend Regrorator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refgirator but it was to big. Had to gel a smaller ome
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average looking refrigerator. Stainless steel is not looking good.
No, I would not recommend this to a friendTerrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it, delivery delayed multiple times. terrible customer service will never buy from Best Buy ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Some inside parts arrived broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A couple of pieces arrived broken. Getting a new product and returning the defective one has been challenging.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We sincerely apologize for the experience with your delivery. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144705678
Have a great day.
Melardo
- Pros mentioned:Design
Good love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice. Great space. Sexy look. All the ladies love it. Gonna put tons of meat in it
I would recommend this to a friend - Pros mentioned:Overall performance
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poorly made, i had it 4 days and returned it. Looks nice, but too many issues from the start. Much better options for far less money.
No, I would not recommend this to a friend Repairs too soon
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have barely had my new refrigerator less than 2 months and already both doors on top are not sealed properly they don't close tightly and the drink door opens but you have to lift to close and it gets stuck to other and won't open separately I am so disspointed in Best Buy with how many times I have had repairs on all my Samsung appliance and now I have a new one that is alreay needing to have a repair. I do not understand why I can not get a good quality product at Best Buy as much as I love the design its just not looking good to already have a repair this soon of purchase. This just makes me feel this will be a continuing issue as this has to be a manufactor in this product.
I would recommend this to a friendBrand response from Samsung
Posted .Hi love,
We appreciate your review of your overall experience with the door of your Samsung refrigerator, and we'll be glad to provide you with a link to a troubleshooting guide to address your refrigerator door.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144997393) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this fridge. You can’t push it back. If you do the doors won’t open. Just a terrible design. I wish I could return it. If you buy a counter depth one make sure it is free standing with no walls or a frame around it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about the refrigerator is valid, and we appreciate sharing your thoughts about the unit. Allow us to extend our assistance, PattyM.
We highly recommend leaving at least a minimum clearance of 2 inches from the back wall for adequate ventilation.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147068622, to help our team pull up your information.
Have a great day!
^Chrystel
Mom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged on arrival needed replacement. Also wasn’t show. How to replace the bespoke panels. Panels on frige had dents and only need new panel not whole frige.
I would recommend this to a friendBrand response from Samsung
Posted .Hi, KarenM.
We are here to help with the replacement as well as show you how to change your bespoke panels.
Please skip to 2:55 of this video to learn how to change your bespoke panels:
https://www.youtube.com/watch?v=ZaguMbi4pzA
This link will show you a list of panel colors to choose from for your new bespoke fridge:
https://www.samsung.com/us/support/answer/ANS00088645/
You can also visit this link to get an idea of how the different panel colors will look on your refrigerator:
https://www.samsung.com/us/refrigerators/bespoke/design-studio/?model=french3&french3=6600&view=color
To better assist you with the replacement panel, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145802152) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Compressor died after 2yrs
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 9/2022 Compressor died 12/2024 Stay away from Samsung and certainly Google their chosen warranty repair facilities
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeremyC, we understand the frustration if the compressor stops working. We would like to discuss this experience further and identify steps to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148044815) to help our team pull up your information.
Have a great day.
^Camille