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Customer Ratings & Reviews

Your price for this item is $2,299.99
The comparable value price is $4,099.99

Customer reviews

Rating 4.6 out of 5 stars with 221 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the Bespoke refrigerator's modern and unique design, as well as its spacious capacity. Many appreciate the overall performance and the ice maker that produces nice, big cubes. The beverage center is also a popular feature, and the consistent temperature control helps keep food fresh for longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 221 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as described. Recommend everyone to try new experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Technology

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The non-fingerprint stainless steel is a game changer if you have kids. This is a beautiful addition to my kitchen and I couldn’t be any happier with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very roomy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator, a lot of room, really liking it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB was great with the problem we had with the first fridge that was the wrong model and was damaged too. We resolved the misunderstanding and we got the fridge we wanted. Love this smart fridge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4-door Samsung series 6900 refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! So glad we made this purchase. Delivery and Installation was quick and easy. It has everything we wanted and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent attention with best buy personal Good communication

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Enjoy all the features it comes with and love the automatic motion detection to open the door. Just needs more spots to move the shelf’s around

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, Functional, and Spacious

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did a lot of research and looked at a lot of refrigerators. We settled on this one based on style, functionality, and limited reviews. Hope it lasts for years to come!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Highly recommend. Options available are great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 1 out of 5 stars

    New Lemon

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator and must exchange it for a new one, because the internal temperatures rise and fall between 32 and 44 degrees in the freezer. The other refrigerator compartments also rise and fall in temperature. We love the size and storage capacity of this model with the two upper French doors on the top half. The door on the bottom left is a dedicated freezer, and the bottom door on the right you can either make it a "freezer" or another "refrigerator section" (hence the Flex Zone). Sometimes things break even when brand new, So we will give them a second chance to make good on their product. And I will re-post my comments after I get my second unit.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day,

      We understand how important it is to have a properly working refrigerator at home. Let us help you out.

      If you encounter temperature issues with your fridge, please follow these steps. Click the links and hyperlinks and watch the instructional video for tips.

      Refrigerator, Freezer, or FlexZone is not cooling enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147182159, so our team can retrieve your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new refrigerator. Easy to access everything in the refrigerator and freezer. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator, i recommend is beautiful nice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not working - as another review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently remodeled our kitchen to accommodate a larger refrigerator, and after extensive research, we were thrilled to find this Samsung model that seemed to meet all our needs. Unfortunately, upon delivery and installation, the temperature fluctuated significantly between 38-40 degrees, just like another reviewer mentioned. Needless to say, we were extremely disappointed. We contacted Best Buy immediately and were initially informed that a replacement would arrive the following Monday. However, the next day, we received an email stating the new fridge wouldn't arrive until Thursday, leaving us without a refrigerator for nearly a week. As a gesture of goodwill for the inconvenience, we politely requested an extended warranty. Disappointingly, Best Buy refused, stating they were unable to do so. While we understand things happen, it's difficult to have confidence in a product that malfunctions on day one, especially considering its price point. We've always enjoyed Samsung products, and while we appreciate the initial promise of a quick replacement, we believe Best Buy could have demonstrated greater flexibility and customer service in this situation. We hope they reconsider their stance and strive to regain our confidence.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Communication and delivery was okay, I’m very impressed with this product. I highly reccomend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and installation service 10/10 i recommend to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by the Best Buy team. Awesome experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this fridge especially when I needed a new one and got my price match a steal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not received the Fridge yet so it’s hard to review it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great, delivered was on time. Love the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, cant wait to try it soon in my kitchen

    I would recommend this to a friend