Customer Ratings & Reviews
- Model:
- RF29DB970012AA
- SKU:
- 6571690
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Bespoke refrigerator's modern and unique design, as well as its spacious capacity. Many appreciate the overall performance and the ice maker that produces nice, big cubes. The beverage center is also a popular feature, and the consistent temperature control helps keep food fresh for longer.
This summary was generated by AI based on customer reviews.
Not happy with Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first refrigerator did not work. Had to wait a week for another one to be delivered. Meanwhile our food we put in the first refrigerator went bad and they didn’t give us replacement cost for our spoiled food. Plus the new refrigerator only came with one ice scooper. Not happy with Best Buy service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not for tall people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not made for talk people. 6'3 and getting ice is such a headache. You have to get in the floor to pull the ice rack and use it. Or anything from the lower portion as is goes into the fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about how tall the refrigerator is, RicardoV. Let us help.
For reference, below are the product dimensions with hinges, handles, and doors.
35.875" (W) x 73" (H) x 34.25" (D).
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147454813) to help our team pull up your information when you message us.
Thank you.
-Angelica
Has not been delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How do you want me to rate if I have not received the fridge since November. Three times and the driver had an excused due to weather.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Asking for a review when BB dropped so many balls.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are they kidding? Lol! They blew us off on the delivery! 100% just wasted our time and didn't even let us know they would not be coming! Just rescheduled it and thought we would be ok with it. We were not. No one had even called us to try and make it right. Never purchase from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall delivery experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the refrigerator delivery. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Counter deep fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order for counter deep was entered wrong . After we found out it was out of stock for counter deep
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Appliance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great, if it came in perfect working condition.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there, SocratesV.
We are glad to know you love your fridge. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
FirstTimeBuyer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glass Door broken first delivery. Sensor falling out due to missing screw for exchanged delivery. Not a good product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the fridge didn't work. I had it in my possession for approx three days and at no time did it get cold
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience using your refrigerator, EricS. Let's help you out.
Please refer to the link below to address your fridge's concerns. For tips, click the hyperlinks and watch the embedded video.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151276531 in your message so our team can locate your information.
Have a great day.
-John
BB still hasnt installed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator still isn't installed, so I cannot properly review it. I ordered this refrigerator and it was dropped off by the crew saying that they werent the ones who could install it, so it was ropped off into my garage. A week later another crew came out complaining about how long their day was and claimed to have a paperwork issue that wouldnt allow them to install it. I have had the refrigerator for 2 week now. It sits in my garage looking beautiful but not actually functional. If you are going to buy it, dont go through Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Icemaker not making ice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice is not making at all ever since the installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kunal, we understand that dealing with an ice maker that does not make ice can be disappointing. Let us help.
Below is a link to help you diagnose if the ice maker is not making any ice. Please click on the embedded word and watch the video included.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147866339) to help our team pull up your information.
Have a great day.
^Camille
Total Customer Care Fail
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge, but the customer service that dragged on inexplicably from Oct 15? Through Oct 25th, multiple times daily was brutal. To the point I have to file a reimbursement claim.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to discuss your experience and address any other issues you may have.
Have a great day.
-John
Poor delivery, poor prep
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged when delivered,you would think it would have been checked out prior to delivery. Old refrigerator had to be unloaded and then items put back into the refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear BestBuy clients,
We know how disappointing it is to receive a damaged product. We'd love to assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Too soon to know as i just got it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant review as i just recieved it and have not had a chance to make a opinion. You should wait at least a week before sending this. How about a month?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to document your suggestion.
Have a great day.
-Ernest-
No Ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker already not working properly. Had it for 4 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Maximizing the features of your refrigerator is crucial. Let's gather the necessary information to ensure the fridge operates smoothly.
The link below will guide you in ensuring the ice maker is running properly. Select the scenario that best fits your situation and learn more by checking the hyperlinks and watching the embedded video.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147562292) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
No good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a Samsung and this company doesn’t care about the customers, just your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bobh.
We understand what you are feeling right now. We are here to assist you in every possible way.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148117599), to help our team pull up your information.
Have a great day!
^Rodel
.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as no finger prints . But have lot of finger prints.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator leaving fingerprints on it. Let us help.
This model of refrigerator is stainless steel; however, it is not fingerprint-resistant.
Here is a link to the user manual. Please go to page 80 for the cleaning guide to lessen the fingerprints left on the refrigerator.
User manual.
https://downloadcenter.samsung.com/content/UM/202407/20240705161755898/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_240705.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147387187) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Capacity, Design
A Stylish & Functional Choice for Modern Kitchens
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the sleek stainless steel design and versatile Flex Zone which we love it and provides us with additional storage. It maintains steady temperature, the auto fill water pitcher and beverage center along with Energy Star certification add convenience and efficiency. Haven’t experienced any issue with ice maker. Had a better deal in Best Buy compared to others and delivery was on time and perfectly installed. Overall happy with the product.
I would recommend this to a friend - Pros mentioned:Design
Gorgeous Fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator and awesome looks. Plenty of freezer space and nice sleek design. I would definitely recommend to a friend.
I would recommend this to a friend - Pros mentioned:Design
Great design and functionality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with it and am using it well. The design is excellent.
I would recommend this to a friend - Pros mentioned:Ice making
Product of Sam Sung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. I like it because good freeze and make iced.
I would recommend this to a friend