Customer Ratings & Reviews
- Model:
- RF29DB960012AA
- SKU:
- 6571695
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.8 out of 5 stars
great fridge, it's classy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good fridge. Like the features and it's classy
I would recommend this to a friendAwesome fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious and works great! I love the seperate doors and freezer shelving!
I would recommend this to a friendGreat fridge.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge. The versatility of having extra space for beverages and two types of ice is amazing.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Sleek look and love the four doors. Easy to get to items in freezer.
I would recommend this to a friendLook Forward to New Samsung Bespoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will have to follow up with this review once the product is delivered and fully functional by the 4th of July.
I would recommend this to a friendSolid Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful purchase. Interchangable panels are a great addition.
I would recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great like the bottom for extra fridge space
I would recommend this to a friendGreat Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, very happy with it. It has nice features including the chilled pitcher.
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the freezer with drawers is fantastic. I really like this refrigerator.
I would recommend this to a friend10/10
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge, love the beverage center. Would recommend
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Very spacious and sleek design
I would recommend this to a friendIce maker issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, but ice maker sucks. It broke down within days of a new purchase. Tech came in and replace sensor and motherboard, now one side does not work. Ask to call over and over, but no solution
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that owning a refrigerator with a non-working ice maker can be disappointing. We're here to help.
Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147396504) to help our team pull up your information when you message us.
Thank you.
-Angelica
Excellent service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was easy and the fridge is beautiful!
I would recommend this to a friendLG Refrigerator Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Very spacious and water filter works great!
I would recommend this to a friendDelivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery service wasn't great,unprofessional peopleand unfriendly
I would recommend this to a friend- Pros mentioned:Overall performance
Terrible Service, Great Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They messed up this whole delivery. The fridge is great. Best Buy is not. I would not wish Best Buy customer service on my worst enemy. I would never want anyone to deal with the stress of ordering a fridge and having it delivered to your house, only for Best Buy to mess that up OVER THE COURSE OF 2 MONTHS.....
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you have been through with your fridge's delivery. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to provide comments regarding your overall transactional experience.
Have a great day.
-John
So upset that is hard to tell this experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to the Eau Claire on May 26, 2014 to order my dream refrigerator the 4 door. I wanted the counter depth, I make it very clear to the Clerk who ordered it. "I must have the counter depth for it to fit through my house door! I ordered my beautiful counter depth frig and was talked into a member ship for 49.00. Then I was given a 300 gift certificate, but I must use it on my next purchase.. I told her, I didn't need to buy anything else. She gave it to me and put it in my wallet. So delivery was set up for June 3rd, I had to remove 2 cabinets and a countertop to make room for the refrigerator. I also had to put in a water line for it. When the delivery team arrived, I looked at the refrig which was inside a cardboard box. I imediately noticed the size of the refig was not the counter depth that I requested. The refrig was never removed from the truck, it was the wrong order. I asked for a refund and then called the next day for the refund status. I was told that the refrig had not been processed and it was on the truck. I was told to call back. I called later and asked for a refund on everything. I wanted a 0 balance on my newly opened best buy credit card so that I could reorder. On the july 4th sale I attempted to order my Bespoke counter depth again. I was told that my card was over the limit, the refrig had not yet been returned and I didn't have a 0 balance. So frustrated I call best buy and was told that the 300 free gift card was not free, that I was charged 300.0 for it. I didnt have the gift card, I had thrown it out along with my frustration and disappointment. I got a notice from the Best Buy credit card company, asking for a payment, that I was in collections. I made a dispute which can take a long time for a resolution. I called to have the gift card replaced and was told it would be mailed to me but it never was. My next step it filling a complaint with the federal trade commision. I dont deserve this incompentence!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your frustration about your overall refrigerator purchasing experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Ice maker not working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, good refrigerator; however, two weeks later I am still struggling to get the ice maker to work!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty getting the ice maker to work, JamesK. We're here to help.
Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147471543) to help our team pull up your information when you message us.
Thank you.
-Angelica
Still waiting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I can rate fairly. Delivery hasn’t been made yet.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store for you to share your overall experience once you receive your order and address any other concerns you may have.
Have a great day.
-John
Not worth the hassle.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator never cooled off. Freezer worked fine. Samsung customer service was good, but it has taken nearly a month to get resolved. No service available in our area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Odie, we care about the betterment of your fridge. Let us help you out.
Please refer to the link below if your fridge is experiencing cooling issues. For tips, browse over the hyperlinks and watch the embedded video.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147714028, to help our team pull up your information when you message us.
Have a great day.
-John
