Customer Ratings & Reviews
- Model:
- RF29DB9900QDAA
- SKU:
- 12373637
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.8 out of 5 stars
to a friend
Love the Freezer and Technology
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Double Door freezer is a game changer! Being able to pull out items with ease is great. Love the technology in this fridge - it's a huge fridge but worth it!
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new refrigerator! The drink door is very convenient to grab waters and quick snacks for the kids, plus they love the interactive display
I would recommend this to a friendNice but not all it makes it out to be
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Space is great…camera functionality was subpar and not clear that you would be able to se the entire refrigerator. Ice maker is it fast and does not make much ice to begin with. Nownscreen does not work at all or even turn on. Needs some Work!
I would recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your fridge, FrankH. Let us help you.
We suggest referring to the resources below to address your fridge's performance. Please click the link and hyperlinks and watch the instructional video (found in some of the hyperlinks) for tips.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147797128, to help our team pull up your information when you message us.
Have a great day.
-John
Back ordered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like an awesome fridge, but it has not been delivered yet!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for choosing Samsung for your appliance needs.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up about your order status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Buyer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I love it. Purchased white color and it matches perfectly in my new home.
I would recommend this to a friendSave yourself time and money! Buyer BEWARE!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is complete GARBAGE. Do yourself a favor and just do not buy it. I had read reviews, but I ignored them, thinking people were just not tech-savvy. Not the case! While this is gimmicky, the real problem is that the refrigerator is full of bugs and, honestly, is a complete waste of money. We purchased the refrigerator on July 1, and by September, we were already having MAJOR issues. The wifi keeps popping on and off, and I have tried everything. I googled it, and it seems many other users have this same issue, and nobody can get it fixed. I have an almost $5000 overpriced refrigerator. I will NEVER buy another Samsung refrigerator, and I highly recommend that you do not either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We aim to provide you with a hassle-free experience while using your Family Hub Refrigerator. Let us help you.
To have a smooth experience in connecting your fridge to Wi-Fi, please refer to page 53 of the unit's manual and review each bullet:
https://downloadcenter.samsung.com/content/UM/202509/20250925100116971/DA68-04752V_T-TYPE_RF9000D_EN_MES_CFR_250806.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151224632 in your message so our team can locate your information.
Have a great day.
-John
Great fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this thing is awesome. Integrate other smart thing appliances and keeps track of food in the fridge
I would recommend this to a friendGreat!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was good,really appreciat that! I will recommended to my family....!!
I would recommend this to a friendSamsung Reviwe
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m excited to get this refrigerator looking forward to not having the bottom drawer
I would recommend this to a friendMy fridge 5Star
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a nice refrigerator lighting is bright on the interior he had so many compliments
I would recommend this to a friendAmazing product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product.. features are amazing and very functional. They thought about everything on this. Love the beverage section for easy access and the look and feel is gorgeous.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Me gusta
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy with this I recommend for those who like the technology
I would recommend this to a friendSamsung fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is very cool and we love the screen display
I would recommend this to a friendDelivery problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We placed a large order for our new home—delivery and installation included. On delivery day, they showed up, dumped the product at our front door like they couldn’t care less, and left without installing anything. Absolutely pathetic customer service. They gave me every excuse in the book—“it won’t fit,” “we don’t want to risk it”—but in the end, I got sick of the back-and-forth. After wasting 30 minutes arguing, I managed to bring everything inside MYSELF. So don’t tell me it wouldn’t fit. That’s a flat-out lie. What makes it worse? I went through one of their so-called “experts” to place the order. And now? They’ve ghosted me—no replies to calls, no response to emails. I’ve used Best Buy for years, both personally and for my business, but this was the final straw. I’m done. I’ll never use Best Buy again. I hope others don’t waste their time and energy like I did. Save yourself the frustration.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Tracking refund check
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a zero I would. I have yet to receive my refund on my refrigerator. It is a $3,000 check that has been more than 5 to 7 days after it was resubmitted a second time by Mo at the Best Buy in the Forum San Antonio. My frustration with this company is the inability to speak with a live person to resolve my issue by tracking the check that was supposed to be issued to me. I would never purchase anything from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonnaK,
To better address this matter about your refund process, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Bespoke fridge
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product, but the fact that it broke on the first day, I didn't like it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PlatonP,
We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and the delivery was on time and installation was good
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate your excellent experience with your refrigerator's delivery and installation, ApurvaJ. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Poor replacement ser
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator is damage since day 1 it does not cool so it can be use. I ask for replacement and it is delay at this time im still without refrigerator. Waiting for replacement June 12
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this concern, don't hesitate to get in touch with our Best Buy customer service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Rodel
Not installed properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was Incomplete installation. My refrigerator is shaking when the door is closed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi PradeepN,
We understand how you feel regarding the installation of your refrigerator. Let us help you.
We recommend checking the link below to help with your refrigerator. Please watch the video included.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10006921/
To better address your feedback about the installation of your unit, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150652326) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
White cafe
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model did not work for me. Its a nice color if you have white appliances.
I would recommend this to a friendBrand response from Samsung
Posted .Hi SherryD,
We are here to assist you anytime. We want to know more details on where our products fell short of your expectations so we can improve our products in the future.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147141958, to help our team pull up your information when you message us.
Have a great day.
-John